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Swell
5
265
4
61
3
18
2
2
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
#1 Patient experience platform for Healthcare
Table of Contents
Swell - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
Swell overview
Based on 357 verified user reviews
What is Swell?
By industry, Swell reviewers are most commonly professionals in medical practice (21%). The most frequent use case for Swell cited by reviewers is review management (63% of reviewers).
What do users say about Swell pricing?
Reviewers indicate Swell offers competitive pricing and users appreciate its affordability and strong return on investment. However, some reviewers feel the pricing can be restrictive or expensive, especially for small businesses, and they desire more flexible options.
Starting price
Alternatives
with better value for money
Pros & Cons
Review Management
Review Requests
Patient Communication
Pricing
Customer Support
Billing Issues
Swell’s user interface
Swell review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Swell?
Reviewers appreciate Swell for making it easy to automate and manage review requests, leading to a significant increase in Google and patient reviews. They find the platform user-friendly, quick to set up, and helpful for consolidating feedback from multiple sites, which improves their online reputation and attracts new clients. Many highlight the convenience of sending review links via text or email and value the time saved by automating these processes.
They indicate that customer support is generally responsive, though some experience delays or inconsistent service. Some mention occasional bugs, glitches, or integration issues, but say these are usually resolved quickly. Pricing is seen as competitive, though a few consider it expensive for smaller businesses.
Select to learn more
Who uses Swell?
Based on 357 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Swell's key features
Most critical features, based on insights from Swell users:
All Swell features
Features rating:
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User opinions about Swell price and value
Value for money rating:
Of 26 reviews that provide robust commentary on Swell's price and value, mention it in a positive light.
Reviewers indicate Swell offers a competitive price compared to other reputation management solutions, with some users highlighting its affordability and the inclusion of features often found in more expensive platforms. Some users report they receive strong return on investment and appreciate that there are no long-term contracts required. However, some reviewers feel the pricing can be restrictive or expensive, especially for small or solo businesses, and a few mention that the cost does not always align with the value delivered. Some users say they would prefer lower prices or more flexible pricing options.
, and
Swell integrations (62)
Integrations rated by users
We looked at 357 user reviews to identify which products are mentioned as Swell integrations and how users feel about them.
Integration rating: 5.0 (6)
Integration rating: 4.3 (4)
“This was our reason for switching company's.”
Misti F.
Office manager
Integration rating: 3.7 (4)
“It helps connect our fundraising and ads directly to campaigns and track results.”
Deanne B.
Social Impact And Fundraising Manager
Integration rating: 5.0 (2)
Other top integrations
Swell customer support
What do users say about Swell customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Swell customer support.
Widespread user sentiment highlights Swell's customer support as responsive, helpful, and knowledgeable.
A significant portion of users mention quick replies and proactive assistance from the support team during setup and daily use.
A minority of users report slow response times and difficulty reaching customer service when issues arise.
Support options
Training options
To see what individual users say about Swell's customer support, check out the review snippets below.
“I have reached out to Swell's customer service once and was helped fairly quickly and efficiently.”
Max P.
Collections Officer
“Swell has great customer experience and gets back to us quickly with any questions we may have.”
Terra C.
Marketing Manager
“The biggest problem we have with Swell is their customer service and support.”
Alan F.
Owner
“Customer service and price is too high for what they offer”
Crisel C.
CEO
Swell FAQs
Q. What is Swell used for?
Swell is the agentic patient experience solution for multi-location healthcare groups. Swell consolidates online reputation management, patient surveys, and employee feedback into a single platform — and uses AI to read every review, draft every response, cluster every theme by location and provider, and surface the operational changes that improve patient outcomes. Swell is built for consolidated healthcare organizations: Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups. Swell serves dental, dermatology, pediatrics, ABA therapy, orthodontics, med spa, plastic surgery, pain management, urgent care, veterinary, and specialty practice networks.
Q. Does Swell support mobile devices?
Swell supports the following devices:
iPad, iPhone, Android
Q. What level of support does Swell offer?
Swell offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
