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VanillaSoft vs Accelo Comparison

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Overview

Category Leaders

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead...

Category Leaders

Accelo lets you manage all your client work in one powerful cloud-based solution - from prospect to payment and everything...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

108

33

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

85

43

7

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.

LD

Lamar D.

Very user-friendly helps with organization, the set up is perfect for call Centers and the price per month well worth it. The staff and support staff were wonderful with my questions.

SW

Suzanne W.

The intuitive and easy flow of this CRM system is excellent, it helps keep business moving and complications minimized.

DS

Dave S.

Pros

All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.

JG

James G.

The platform itself is super easy to setup, easy to use, and seamless to navigate. I haven't even unlocked this applications full potential yet, I can't wait.

CA

Crystal A.

I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program.

KD

Katy D.

Cons

Not specific caller ID which can lead some of the people we are calling to believe we are spam.

AG

Alana G.

Sometimes lags on connecting to calling software.

Adam R.

NNot being able to drag caledar appointments when dates change.

AR

Anonymous Reviewer

Cons

We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn.

AR

Anonymous Reviewer

The offering is convoluted and they offer no training. Staff are rude when you ask for support.

AR

Anonymous Reviewer

I hate that one has to pay for customer support.

Granville W.

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features53
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Attendance Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Batch Processing
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Capacity Management
  • Change Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contingency Billing
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Database
  • Customer Support
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Invoices
  • Customizable Scoring
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dunning Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Employee Activity Monitoring
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Field Sales Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Management
  • For Sales Teams/Organizations
  • Forecasting
  • Gantt/Timeline View
  • Goal Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Hourly Billing
  • Import Tasks
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Maintenance Scheduling
  • Marketing Automation
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Currency
  • Multiple Projects
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Payment Processing
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Planning Tools
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchasing & Receiving
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Tasks
  • Referral Tracking
  • Reimbursement Management
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Skills Tracking
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Territory Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Time Zone Tracking
  • Timer
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features168
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Attendance Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Batch Processing
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Capacity Management
  • Change Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contingency Billing
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Database
  • Customer Support
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Invoices
  • Customizable Scoring
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dunning Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Employee Activity Monitoring
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Field Sales Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Management
  • For Sales Teams/Organizations
  • Forecasting
  • Gantt/Timeline View
  • Goal Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Hourly Billing
  • Import Tasks
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Maintenance Scheduling
  • Marketing Automation
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Currency
  • Multiple Projects
  • Online Invoicing
  • Online Payments
  • Opportunity Management
  • Payment Processing
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Planning Tools
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchasing & Receiving
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Tasks
  • Referral Tracking
  • Reimbursement Management
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Skills Tracking
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Territory Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Time Zone Tracking
  • Timer
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations8
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations50
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM