VanillaSoft vs Capsule Comparison

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Overview

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead...

Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Screenshots

Pricing

Starting from

$100.00/mo.month

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

Starting from

$18.00/mo.month

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

User reviews

4.7

(141)

106

Value for money

Ease of use

Features

Customer support

100%

would recommend this app

4.5

(108)

Value for money

Ease of use

Features

Customer support

97%

would recommend this app

Pros

I have gained many sales from using VS due to helping my organization of multiple daily leads. Reminder features are wonderful and help gain sales.

It's a super easy system to navigate and I love that it is web based, so that I am able to use this marketing tool from anywhere. I also love that I am able to toggle from previous updates.

The best thing that I like about Vanilla Soft is it's user friendly compatibility. It is very easy to navigate and has made business incredibly simple.

Pros

Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range.

The clean user interface and calendar tools / follow-up task management features are great to get things organized and your business focused on driving sales.

We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it.

Cons

Other than the occasional server outages due to things out of VanillaSoft's control, I can't say I really have any complains. It has all the bases covered.

The system occasionally lags and there are sporadic system outages.

I rarely have any problems, but on the occasion that I have had to contact customer support, they respond solve the problem swiftly, even if the problem is my own fault.

Cons

It ended up paying off, because they swear by Capsule now.

No integration with Office 365. No mass mailouts in capsule for marketing purpose.

I can only upload one document at a time which is annoying. The automatic email BCC doesn't work for me to record in my notes so I always have to copy and paste.

Vendor responds to reviews

Last review5 months ago

view all reviewsview reviews

Vendor responds to reviews

Last review3 days ago

view all reviewsview reviews

Key features

Total features5

API
Access Control
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Appointment Management
Assignment Management
Business Intelligence
CRM Integration

Calendar Management
Calendar Sync with Google
Categorization
Client Management
Collaboration Tools
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Tracking
Custom Fields
Customer Accounts
Customer Activity Reporting
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Categories
Customizable Reporting
Customizable Templates
Data Filtering
Data Import
Data Import/Export
Data Mapping
Data Migration
Data Synchronization
Data Visualization
Deadline Management
Document Management
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Alerts
Email Integration
Email Notifications
File Management
Filtered Views
Forecasting
Full Text Search
Geographic Maps
History Tracking
Labeling
Lead Assignment
Lead Management
Lead Nurturing
Lead Scoring
Meeting Management
Milestone Tracking
Mobile Integration
Monitoring
Multi-Currency
Offline Access
Opportunity Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Planning Tools
Productivity Reporting
Progressive Dialing
Project Tracking
Projections
Real Time Monitoring
Real Time Notifications
Real Time Updates
Receiving
Recurring Tasks
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Rules-Based Workflow
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Secure Data Storage
Secure Login
Single Sign On
Social Media Integration
Status Tracking
Summary Reports
Tagging
Task Management
Task Scheduling
Task Tracking
Template Management
Third Party Integration
To-Do List
Visual Analytics
Web Forms
Workflow Management

View all featuresView details

Total features103

API
Access Control
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Appointment Management
Assignment Management
Business Intelligence
CRM Integration

Calendar Management
Calendar Sync with Google
Categorization
Client Management
Collaboration Tools
Commenting
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Tracking
Custom Fields
Customer Accounts
Customer Activity Reporting
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Categories
Customizable Reporting
Customizable Templates
Data Filtering
Data Import
Data Import/Export
Data Mapping
Data Migration
Data Synchronization
Data Visualization
Deadline Management
Document Management
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Alerts
Email Integration
Email Notifications
File Management
Filtered Views
Forecasting
Full Text Search
Geographic Maps
History Tracking
Labeling
Lead Assignment
Lead Management
Lead Nurturing
Lead Scoring
Meeting Management
Milestone Tracking
Mobile Integration
Monitoring
Multi-Currency
Offline Access
Opportunity Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Planning Tools
Productivity Reporting
Progressive Dialing
Project Tracking
Projections
Real Time Monitoring
Real Time Notifications
Real Time Updates
Receiving
Recurring Tasks
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Rules-Based Workflow
SSL Security
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Secure Data Storage
Secure Login
Single Sign On
Social Media Integration
Status Tracking
Summary Reports
Tagging
Task Management
Task Scheduling
Task Tracking
Template Management
Third Party Integration
To-Do List
Visual Analytics
Web Forms
Workflow Management

View all featuresView details

Integrations

Total integrations7

Facebook
Gmail
HubSpot CRM
HubSpot Marketing Hub
Insightly
LinkedIn
Mailchimp
Marketo Engage
Microsoft 365
Microsoft Outlook

Pipedrive
QuickBooks Online
QuickBooks Online Advanced
Salesforce Sales Cloud
Shopify
Slack
SugarCRM
Xero
Zapier
Zoho CRM

View allView all

Total integrations161

Facebook
Gmail
HubSpot CRM
HubSpot Marketing Hub
Insightly
LinkedIn
Mailchimp
Marketo Engage
Microsoft 365
Microsoft Outlook

Pipedrive
QuickBooks Online
QuickBooks Online Advanced
Salesforce Sales Cloud
Shopify
Slack
SugarCRM
Xero
Zapier
Zoho CRM

View allView all

Security

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

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VanillaSoft vs. Capsule

See how VanillaSoft and Capsule stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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