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VanillaSoft vs Nextiva Comparison

Overview

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead...

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$18.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

108

33

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

116

20

17

3

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

The best thing that I like about Vanilla Soft is it's user friendly compatibility. It is very easy to navigate and has made business incredibly simple.
It's a super easy system to navigate and I love that it is web based, so that I am able to use this marketing tool from anywhere. I also love that I am able to toggle from previous updates.
I have gained many sales from using VS due to helping my organization of multiple daily leads. Reminder features are wonderful and help gain sales.

Pros

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.
They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.
It’s been a vast improvement compared to the old systems and the business is very happy overall with the software.

Cons

Other than the occasional server outages due to things out of VanillaSoft's control, I can't say I really have any complains. It has all the bases covered.
The system occasionally lags and there are sporadic system outages.
I rarely have any problems, but on the occasion that I have had to contact customer support, they respond solve the problem swiftly, even if the problem is my own fault.

Cons

The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.
I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems.
Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features5
  • Activity Dashboard
  • Activity Management
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Reporting
  • Data Storage Management
  • Drag & Drop Interface
  • Escalation Management
  • Fax Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Lead Scoring
  • Mobile Integration
  • Monitoring
  • Permission Management
  • Progressive Dialing
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Video Conferencing
  • Voice Mail
  • Total features26
  • Activity Dashboard
  • Activity Management
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Reporting
  • Data Storage Management
  • Drag & Drop Interface
  • Escalation Management
  • Fax Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Lead Scoring
  • Mobile Integration
  • Monitoring
  • Permission Management
  • Progressive Dialing
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Video Conferencing
  • Voice Mail

Integrations

  • Total integrations7
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations6
  • Facebook
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

VanillaSoft vs. Nextiva

See how VanillaSoft and Nextiva stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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