App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

VanillaSoft vs Nextiva Comparison

Add to Compare

Compare similar apps

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4

Freshdesk logo

Freshdesk

4.5

Bitrix24 logo

Bitrix24

4.1

ClickUp logo

ClickUp

4.7

HoneyBook logo

HoneyBook

4.8

Caspio logo

Caspio

4.6

Good recommendations?

Overview

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead...

Category Leaders

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

30.95

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

147

5

4

3

2

1

110

33

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.2

194

5

4

3

2

1

123

25

22

3

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
78%
would recommend this app

Pros

I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.
Very user-friendly helps with organization, the set up is perfect for call Centers and the price per month well worth it. The staff and support staff were wonderful with my questions.
The intuitive and easy flow of this CRM system is excellent, it helps keep business moving and complications minimized.

Pros

The quality of service is unmatched. The app is super easy to use, and keeps me organized.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.

Cons

Not specific caller ID which can lead some of the people we are calling to believe we are spam.
Sometimes lags on connecting to calling software.
NNot being able to drag caledar appointments when dates change.

Cons

Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features49
  • 360 Degree Feedback
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Benchmarking
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Tracking Metrics
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer Surveys
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Marketing
  • Employee Coaching Tools
  • Employee Directory
  • Employee Recognition
  • Engagement Tracking
  • Fax Management
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For Cloud Phone Systems
  • For Sales Teams/Organizations
  • For Small Businesses
  • Gamification
  • Goal Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Offline Form
  • Offline Response Collection
  • Online Voice Transmission
  • Open Database Design
  • Opportunity Management
  • PBX
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Prospecting Tools
  • Quality Management
  • Question Library
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reporting/Analytics
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Sales Forecasting
  • Sales Pipeline Management
  • Screen Sharing
  • Skip Logic
  • Source Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Telemarketing Management
  • Territory Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features103
  • 360 Degree Feedback
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Benchmarking
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Tracking Metrics
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer Surveys
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Marketing
  • Employee Coaching Tools
  • Employee Directory
  • Employee Recognition
  • Engagement Tracking
  • Fax Management
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For Cloud Phone Systems
  • For Sales Teams/Organizations
  • For Small Businesses
  • Gamification
  • Goal Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Offline Form
  • Offline Response Collection
  • Online Voice Transmission
  • Open Database Design
  • Opportunity Management
  • PBX
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Prospecting Tools
  • Quality Management
  • Question Library
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reporting/Analytics
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Sales Forecasting
  • Sales Pipeline Management
  • Screen Sharing
  • Skip Logic
  • Source Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Telemarketing Management
  • Territory Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations9
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations28
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM