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VanillaSoft vs Really Simple Systems CRM Comparison

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Overview

Category Leaders

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead...

Category Leaders

Really Simple Systems is designed for small and mid-sized businesses, making it easy to set up and simple to use. All your...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

14

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

108

33

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

161

113

19

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.

LD

Lamar D.

Very user-friendly helps with organization, the set up is perfect for call Centers and the price per month well worth it. The staff and support staff were wonderful with my questions.

SW

Suzanne W.

The intuitive and easy flow of this CRM system is excellent, it helps keep business moving and complications minimized.

DS

Dave S.

Pros

The service from RSS has been outstanding and they help to provide solutions and alternatives quickly and as best as they can.

CD

Charlie D.

I have really enjoyed using RSS for my day to day administration and for quoting purposes. It is an effective platform with lots of good features and work arounds.

Marie W.

The software is so easy to use which has made embedding it into our operational practices an easy task. The ability to link accounts has proved very useful too.

AS

Abby S.

Cons

Not specific caller ID which can lead some of the people we are calling to believe we are spam.

AG

Alana G.

Sometimes lags on connecting to calling software.

Adam R.

NNot being able to drag caledar appointments when dates change.

AR

Anonymous Reviewer

Cons

It's annoying whem the system times out without warning and you can lose your work. The interface feels a little "old" but really that's just nit picking.

CW

Chris W.

This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this.

Carl W.

Some of the terms used to describe the different sections of data are confusing and require getting used to. The short amount of time before you are logged out again.

HL

Hannah L.

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features53
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Access Control
  • Application Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Batch Processing
  • Budgeting/Forecasting
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • For Sales Teams/Organizations
  • Forecasting
  • Geographic Maps
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Image Library
  • Interaction Tracking
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Mailing List Management
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • On-Demand Webcasting
  • Opportunity Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Progressive Dialer
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Two-Factor Authentication
  • Unsubscribe Database
  • User Management
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Workflow Management
  • XML / RSS
  • Total features151
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Access Control
  • Application Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Batch Processing
  • Budgeting/Forecasting
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • For Sales Teams/Organizations
  • Forecasting
  • Geographic Maps
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Image Library
  • Interaction Tracking
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Mailing List Management
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • On-Demand Webcasting
  • Opportunity Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Progressive Dialer
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Two-Factor Authentication
  • Unsubscribe Database
  • User Management
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations8
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations28
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM