This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

VanillaSoft vs Scorebuddy Comparison

Search

Add to Compare

Recommended for you

Bitrix24

4.0

Salesforce Sales Cloud

4.4

monday.com

4.6

Freshdesk

4.5

HoneyBook

4.9

NetSuite

4.1

Good recommendations?

Overview

Category Leaders

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead...

Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions;...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

12

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

108

33

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

5

4

3

2

1

22

16

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love how easy it is to use, and if I run into any issues, customer service is very helpful in resolving the issue.

LD

Lamar D.

Very user-friendly helps with organization, the set up is perfect for call Centers and the price per month well worth it. The staff and support staff were wonderful with my questions.

SW

Suzanne W.

The intuitive and easy flow of this CRM system is excellent, it helps keep business moving and complications minimized.

DS

Dave S.

Pros

It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.

EN

Erika N.

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

DB

Dawna B.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

TH

Tim H.

Cons

Not specific caller ID which can lead some of the people we are calling to believe we are spam.

AG

Alana G.

Sometimes lags on connecting to calling software.

Adam R.

NNot being able to drag caledar appointments when dates change.

AR

Anonymous Reviewer

Cons

As we expanded it got worse and worse. Score Buddy gave me back my Monday mornings.

NN

Noah N.

Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process.

PL

Paul L.

I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.

hb

holly b.

  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features48
  • API
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Service Analytics
  • Customizable Scoring
  • Data Management
  • Defect Tracking
  • Email Marketing
  • Employee Activity Monitoring
  • Employee Email Monitoring
  • Engagement Tracking
  • Field Sales Management
  • For Sales Teams/Organizations
  • Goal Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Meeting Management
  • Monitoring
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritization
  • Productivity Analysis
  • Prospecting Tools
  • Queue Management
  • Referral Tracking
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Source Tracking
  • Supplier Quality Control
  • Surveys & Feedback
  • Task/Project Tracking
  • Territory Management
  • Training Management
  • Workflow Management
  • Total features19
  • API
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer Service Analytics
  • Customizable Scoring
  • Data Management
  • Defect Tracking
  • Email Marketing
  • Employee Activity Monitoring
  • Employee Email Monitoring
  • Engagement Tracking
  • Field Sales Management
  • For Sales Teams/Organizations
  • Goal Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Meeting Management
  • Monitoring
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritization
  • Productivity Analysis
  • Prospecting Tools
  • Queue Management
  • Referral Tracking
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Source Tracking
  • Supplier Quality Control
  • Surveys & Feedback
  • Task/Project Tracking
  • Territory Management
  • Training Management
  • Workflow Management

Integrations

  • Total integrations8
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations5
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM