VHT Cloud Features

VHT Cloud

Callback services and alternatives to waiting on hold

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VHT Cloud Feature Summary

  • Queue manager
  • Workforce management
  • Inbound call center
  • Expected wait time calculation and quote
  • Average speed of answer (ASA)
  • Reduce abandoned calls
  • Repeat calls
  • Talk time statistics
  • Average handle time
  • Service levels
  • Schedule a callback
  • Streamline conversations
  • Reporting and analytics
  • Exposed APIs
  • Web and mobile applications

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