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Voiptime Cloud vs CallShaper Comparison

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Overview

Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions...

CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

62

18

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

5

4

3

2

1

14

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I think the ease of use and call quality is excellent as well as the recordings available right away. While setting up different list for different kind of clients to ensure work is not interrupted.
It is important not only to satisfy our clients and make outstanding photos, but to also to provide a good customer service and to keep in touch with clients even after the photoshooting is over.
We use Notes field to save photoshooting details and any important information. Our clients are really impressed that we remember details from their life, they become our friends.

Pros

This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.
I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls.
The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly.

Cons

Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
I need to pay separately, on different websites: for using Voiptime system and forcall tarrification.
But free products are not always good. Some important features were missing, one time we've lost a part of valuable data because of system crash.

Cons

If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports.
It is always auto dial for outbound. There is no option to dial manually.
When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features87
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop
  • Email Management
  • Email Tracking
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multiple Projects
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Text to Speech
  • Third Party Integrations
  • User Management
  • Workflow Management
  • Workforce Management
  • Total features67
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop
  • Email Management
  • Email Tracking
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multiple Projects
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Text to Speech
  • Third Party Integrations
  • User Management
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations3
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations1
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Voiptime Cloud vs. CallShaper

See how Voiptime Cloud and CallShaper stack up against each other by comparing features, pricing, ratings, integrations, security & more.