Voiptime Cloud Features List

Voiptime Cloud

Call center & telemarketing software

4.77/5 (74 reviews)

Voiptime Cloud Feature Summary

  • Lead management
  • Online dialer
  • Client cards
  • Automatic notifications
  • Individual calendars
  • Call recording
  • Interaction history
  • Cold calling
  • Lead nurturing
  • Follow-up & callback scheduling
  • Task reminders
  • Meeting & call notes
  • Script builder
  • Web form integration
  • Dashboard
  • Lead filtering & grouping
  • Lead source tracking
  • Lead status tracking
  • Email integration
  • Activity tracking
  • Lead capture
  • Lead distribution
  • Custom fields
  • Lead segmentation
  • Pipeline management
  • Timeline view

Sales Feature Comparison

Most popular features of all Sales apps

API (111 other apps)
Activity Dashboard (65 other apps)
Activity Tracking (42 other apps)
Automatic Notifications (38 other apps)
CRM Integration (86 other apps)
Collaboration Tools (28 other apps)
Contact Database (40 other apps)
Customizable Templates (31 other apps)
Data Import/Export (30 other apps)
Email Integration (37 other apps)
Lead Capture (29 other apps)
Monitoring (38 other apps)
Opportunity Management (28 other apps)
Quote Management (32 other apps)
Real Time Data (40 other apps)
Sales Analytics (39 other apps)
Sales Reporting (40 other apps)
Sales Tracking (34 other apps)
Search Functionality (38 other apps)
Third Party Integration (48 other apps)

Competitor Feature Comparison

Voiptime Cloud Feature Reviews

25 reviewers had the following to say about Voiptime Cloud's features:

Ivanna Kapitsa

Great way to keep CRM data organized

2018-01-12

Pros

This software is easy to use and has a great interface. We can utilize follow-up tasks, track activity and have quick insight into outbound and inbound calls.

Cons

Our sales department team would like to have possibility to integrate it with other solutions: Google analytics, Office 365 suite.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandr Denisenko

simplicity

2018-02-16

I think they have covered all basic lead management features.

Pros

It's easy to use and we don't need to have IT department to maintain this software. My sales managers and reps absolutely love it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua Gould

Voiptime Cloud Lead Management Software review

2017-05-03

Our staff travels a lot so it is important for us to be able to access customer database and make calls online.

Pros

Good combination of a dialing tool and CRM. Easy to start using, easy to upload contacts to.

Cons

Less customer managing options than in other CRMs. No pipeline report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Markiyan Sheremeta

Great CRM system

2018-01-03

Pros

We came across VopitimeCloud it's really a great tool: User-friendly CRM Easy to follow-up and nurture leads (set callback and receive reminders both in the interface and on email) Customize card fields for every project Call clients directly from the system

Cons

reported some minor bugs to support team, they promised to fix them immediately. Our sales team is completely satisfied so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Katya Mykhalyuk

Great software for capturing leads from web

2017-11-30

Pros

Our main challenge was to find a good software for capturing client's data from web forms.

Cons

But in future, we would like to be able to integrate this CRM with Google analytics for tracking lead sources and understanding the most effective marketing channels

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sue Baker

Great for B2B telesales

2017-05-08

We manage our customer database with this software and make calls.

Pros

A dialer with recording option and lead management features combined in one solution.

Cons

For contact import the system excepts only csv files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Harald Stadermann

Great software for sales team

2017-11-21

Pros

So you can start using it right away and save time; VopitimeCloud dashboard provides an excellent real-time view of my sales team¿s productivity; With call recording and monitoring I can improve compliance and check quality assurance.

Cons

I would like to be able to keep track of pipeline and sales velocity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chuck Riso

Enables us to manage customers better and to sell more cars

2017-05-02

This system helps us to manage customers smarter and to contact potential customers regularly.

Pros

We use the calendar to schedule sales calls so no opportunity is missed.

Cons

We would also like the dashboard to be more advanced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Basheer Al Salabi

Affordable online click-to-call dialer with call recording and lead nurturing tools

2017-05-18

Our agents make notes while talking to clients, record conversations and reassign lead to othe departments if necessary.

Pros

-reliability -clear interface - easy to use - client cards -online dialer -call recording -ability to make notes while calling a client -setting callbacks -scheduling in calendar -dashboard -lead assignment -API

Cons

-one SIP number per account -only outcoming calls -no sms -integration only with Gmail and Outlook emails

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Braatz

Good experience. Enables to make calls and nurture clients

2017-05-11

With the help of this system we systemized our lead database and organized sales department operations.

Pros

Call recording option, dashboard, follow-up scheduling.

Cons

Only desktop version of the system available, no version for mobile devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anastasia Shalymova

Awesome software

2017-10-27

Pros

- easy to track client's status - can integrate system with my email - set up callbacks in system calendar - see all clients communication history - listen to my previous calls - handy and easy CRM system to use - handling calls to prospects became more fast and efficient - thanks to dashboard I can see problems in sales and work on them

Cons

- there are no filters in the call records tab - unable to edit previous notes in client's card - can't create email templates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lynda Hughes

Easy to use, multifunctional lead management system

2017-06-27

organized workflow

Pros

We hired many sales agents recently and we had the easiest experience ever during trainings how to use our LMS.

Cons

No such a feature like sending SMS through the lead management system, impossible to buy SIP number from them

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vladimir Lisovskiy

Extremely simple and reliable software for sales

2017-11-14

Pros

In addition, while working with a big amount of customers, I can customize fields for client's card and import data easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Crumley

Dialing and lead managment software for small businesses

2017-06-01

It helps us to make affordable calls to different countries and to lead prospects through the sales pipeline easier and more persistantly, increasing the conversion rate.

Pros

The dashboard allows to monitor department statistics in real time as well as to make customer estimations.

Cons

Limited lead qualifying options, not all statuses are reflected in dashboard, operators can go through IVR only if the lead is dialed through the softphone, and than in call history the name of the cient is not mentioned, no option to create a new client after dialing a number from the softphone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andriy Yakymets

User-friendly software

2017-12-08

Pros

I was in a team that had to chooser and test CRM for our company.

Cons

The only one thing, that our team would like to see, is open API to be able to integrate it with our apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Rene Wan

Good CRM with an option to call clients

2017-04-11

We needed a good CRM to manage our customer database and to organize our agent's workflow.

Cons

Very simple reporting tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dmitry Ahapov

The best solution for SMBs

2018-03-13

Pros

It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry.

Cons

I dislike nothing. However, it would be good to be able to make internal calls between managers for solving some urgent issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Birch

Use this software to contact and manage participants of big forums

2017-05-19

We have over 10000 contacts in our database and we contact them all to invite to the event.

Pros

We uploaded lead database into the system and now every client has a separate card with contact information and communication log, including emails and call recordings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vania Kamtsiou

Useful LMS with an online dialer

2017-03-17

We use Voiptime daily and it helps us to organize the workflow and contacts. Will continue using it.

Pros

Good support, easy to use.

Cons

Although there is a dashboard in the system, we need more reports and forecasting features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Voiptime Cloud

Good lead management software. Easy to use. With a dialer and call recording option.

Source: Capterra
Helpful?   Yes   No
Read more
Igor Vershynin

It is really fantastic and increase our sales

2017-11-07

Thanks to this software we increase out revenue up to 150%. So, I definitely recommend VoipTime for those who want to receive good quality software with reasonable price.

Pros

With web-to-lead features, now all our contacting leads fall from our site directly to CRM.

Cons

There are no obvious minuses to be mentioned, but it would be great to see the possibility to bulk edit and reassign of leads to other sales reps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Wheeler

Helpful solution for client management

2017-03-06

This is a cloud solution, easily accesible from everywhere. Good lead management tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ahmad Basheer

Best software on the market for small telesales teams, calling businesses

2017-05-19

We use this online system to call leads, record calls, report our clients, monitor call quality, set callbacks, leave notes in communication history.

Pros

We are a small telesales company, most of our agents work from home, thus for us these features of Voiptime are the most important: - cost-efficient dialer (with ability to buy numbers of different countries so our leads see that a local number tries to reach them) - call recording (to be able to check call conversation quality and to be able to send recordings to our clients, if needed) - online access (our agents use the system and make calls from home) - ability to make notes at the client card and to see interaction history - lead statuses (to track progress) - lead assignement - filters - dashboard

Cons

We would also like to use this system for our support team. But Voiptime allows working only with outcoming calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ihor Obrizan

""

2017-12-15

Pros

It much easier now to organize all client data in one place.

Cons

The only thing which I would love to see is detailed sales analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Wa

Verified Reviewer

Online dialer, recording, lead management and scheduling

2017-06-08

Pros

We record all conversations and are able to download them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, lead source features help to work with leads more effectively.

Cons

When we export the database from the system into .exl file, we are able to export only lead contact information, no notes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Lucy Doan

Outbound calls software with lead management options

2017-06-02

Outbound calling, lead management options, affordable prices, online access.

Pros

Voiptime combines lead management tools with an outbound dialer.

Cons

Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more