Voiptime Cloud Features

Voiptime Cloud

Great contact center software for SMB and Enterprises

4.78/5 (80 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Calendar Management
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Desktop Notifications
Email Management
Email Tracking
Event Triggered Actions
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-Country
Multiple Projects
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SSL Security
Search/Filter
Task Management
Task Scheduling
Text to Speech
Third Party Integrations
User Management
Voice Mail
Workflow Management
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API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Calendar Management
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Desktop Notifications
Email Management
Email Tracking
Event Triggered Actions
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-Country
Multiple Projects
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SSL Security
Search/Filter
Task Management
Task Scheduling
Text to Speech
Third Party Integrations
User Management
Voice Mail
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Calendar Management
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Desktop Notifications
Email Management
Email Tracking
Event Triggered Actions
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Local Caller ID
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-Country
Multiple Projects
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Recording
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Messaging
SSL Security
Search/Filter
Task Management
Task Scheduling
Text to Speech
Third Party Integrations
User Management
Voice Mail
Workflow Management
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Voiptime Cloud Feature Reviews

25 reviewers had the following to say about Voiptime Cloud's features:

Joshua G.

Voiptime Cloud Lead Management Software review

2017-05-03

Our staff travels a lot so it is important for us to be able to access customer database and make calls online.

Pros

Good combination of a dialing tool and CRM. Easy to start using, easy to upload contacts to.

Cons

Less customer managing options than in other CRMs. No pipeline report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucy D.

Outbound calls software with lead management options

2017-06-02

Outbound calling, lead management options, affordable prices, online access.

Pros

Voiptime combines lead management tools with an outbound dialer.

Cons

Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sue B.

Great for B2B telesales

2017-05-08

We manage our customer database with this software and make calls.

Pros

A dialer with recording option and lead management features combined in one solution.

Cons

For contact import the system excepts only csv files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Markiyan S.

Great CRM system

2018-01-03

Pros

We came across VopitimeCloud it's really a great tool: User-friendly CRM Easy to follow-up and nurture leads (set callback and receive reminders both in the interface and on email) Customize card fields for every project Call clients directly from the system

Cons

reported some minor bugs to support team, they promised to fix them immediately. Our sales team is completely satisfied so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lynda H.

Easy to use, multifunctional lead management system

2017-06-27

organized workflow

Pros

We hired many sales agents recently and we had the easiest experience ever during trainings how to use our LMS.

Cons

No such a feature like sending SMS through the lead management system, impossible to buy SIP number from them

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandr D.

simplicity

2018-02-16

I think they have covered all basic lead management features.

Pros

It's easy to use and we don't need to have IT department to maintain this software. My sales managers and reps absolutely love it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christoph J.

So far the best system we have worked with

2017-07-04

The amount of managed leads significantly increased.

Pros

This makes things a lot easier! We started to manage the bigger amount of leads because of an inbuilt dialer - this really saves a lot of time!

Cons

Unfortunately it is impossible to personalize design of the lead management system itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Timothy C.

Good dialer to make online calls

2017-04-10

A dialer comes in a package with the system for lead management which is convenient and helps to organize customer database.

Pros

Cost efficient calls, lead management system, available online.

Cons

However we contacted their support and they suggested us several providers and helped to set the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Voiptime Cloud

Contact their support and they will show you all system options and will help to set a dialer.

Source: Capterra
Helpful?   Yes   No
Read more
Sarah B.

Good experience. Enables to make calls and nurture clients

2017-05-11

With the help of this system we systemized our lead database and organized sales department operations.

Pros

Call recording option, dashboard, follow-up scheduling.

Cons

Only desktop version of the system available, no version for mobile devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mirjam M.

Dialer + tools for working with clients

2017-04-24

We need to make a lot of calls on an affordable price and to organize our candidates' database. Voiptime helpes us with this.

Pros

Good call quality, affordable price, lead management tools, ability to assign project to a responsible manager.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Great software for sales department

2021-06-02

Perfect tool for sales agents

Pros

Another benefit is handy campaign management.

Cons

No cons for today. We are pretty satisfied with Voiptime.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna P.

Simplifies sales management

2019-02-22

Overall, it’s a great software for sales that saves a lot of time and simplifies management.

Pros

Also, this software provides lots of valuable insights: agents’ KPI, sales pipeline, campaign reporting, and more.

Cons

I haven't noticed any cons at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Voiptime Cloud


Anna, thanks for the review! We are happy to have such loyal customer.

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Vania K.

Useful LMS with an online dialer

2017-03-17

We use Voiptime daily and it helps us to organize the workflow and contacts.

Pros

Good support, easy to use.

Cons

Although there is a dashboard in the system, we need more reports and forecasting features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Voiptime Cloud

Good lead management software. Easy to use. With a dialer and call recording option.

Source: Capterra
Helpful?   Yes   No
Read more
Martin W.

Verified Reviewer

Online dialer, recording, lead management and scheduling

2017-06-08

Pros

We record all conversations and are able to download them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, lead source features help to work with leads more effectively.

Cons

When we export the database from the system into .exl file, we are able to export only lead contact information, no notes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Stephen W.

Helpful solution for client management

2017-03-06

This is a cloud solution, easily accesible from everywhere. Good lead management tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rene W.

Good CRM with an option to call clients

2017-04-11

It is much easier with this software to oversee the team performance and to analyze it by a number of phone calls made, leads converted into customers etc.

Cons

Very simple reporting tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason C.

Dialing and lead managment software for small businesses

2017-06-01

It helps us to make affordable calls to different countries and to lead prospects through the sales pipeline easier and more persistantly, increasing the conversion rate.

Pros

The dashboard allows to monitor department statistics in real time as well as to make customer estimations.

Cons

Limited lead qualifying options, not all statuses are reflected in dashboard, operators can go through IVR only if the lead is dialed through the softphone, and than in call history the name of the cient is not mentioned, no option to create a new client after dialing a number from the softphone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Katya M.

Great software for capturing leads from web

2017-11-30

Pros

Our main challenge was to find a good software for capturing client's data from web forms.

Cons

But in future, we would like to be able to integrate this CRM with Google analytics for tracking lead sources and understanding the most effective marketing channels

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ivanna K.

Great way to keep CRM data organized

2018-01-12

Pros

This software is easy to use and has a great interface. We can utilize follow-up tasks, track activity and have quick insight into outbound and inbound calls.

Cons

Our sales department team would like to have possibility to integrate it with other solutions: Google analytics, Office 365 suite.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashlee S.

Reliable dialer and excellent tools for managing clients

2017-05-29

This software helps us to manage our clients and prospects as well as to call them and to record conversations.

Pros

The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.

Cons

Dashboard picks into reports only leads with default statuses, so the data is sometimes unaccurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pat S.

Great option for sales

2017-03-15

Voiptime Cloud Lead Management Software is a perfect choice for this price.

Pros

Ability to make relatively cheap online calls

Cons

The calendar needs to be more flexible

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Voiptime Cloud

Good option for this price

Source: Capterra
Helpful?   Yes   No
Read more
Basheer A.

Affordable online click-to-call dialer with call recording and lead nurturing tools

2017-05-18

Our agents make notes while talking to clients, record conversations and reassign lead to othe departments if necessary.

Pros

-reliability -clear interface - easy to use - client cards -online dialer -call recording -ability to make notes while calling a client -setting callbacks -scheduling in calendar -dashboard -lead assignment -API

Cons

-one SIP number per account -only outcoming calls -no sms -integration only with Gmail and Outlook emails

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ahmad B.

Best software on the market for small telesales teams, calling businesses

2017-05-19

This software unables us to work together while being in different countries and to reach better sales results.

Pros

We are a small telesales company, most of our agents work from home, thus for us these features of Voiptime are the most important: - cost-efficient dialer (with ability to buy numbers of different countries so our leads see that a local number tries to reach them) - call recording (to be able to check call conversation quality and to be able to send recordings to our clients, if needed) - online access (our agents use the system and make calls from home) - ability to make notes at the client card and to see interaction history - lead statuses (to track progress) - lead assignement - filters - dashboard

Cons

We would also like to use this system for our support team. But Voiptime allows working only with outcoming calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chuck R.

Enables us to manage customers better and to sell more cars

2017-05-02

This system helps us to manage customers smarter and to contact potential customers regularly.

Pros

The system allows us to filter clients according to their preferences and to assign customers.

Cons

We would also like the dashboard to be more advanced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Javier R.

Excellent for small and medium-size businesses

2017-04-14

So far I think this is the best combination of system for lead management combined with phone voip calling tool.

Pros

We really like this system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Voiptime Cloud

Easy to start using. I was able to set it by myself, no IT help was needed.

Source: Capterra
Helpful?   Yes   No
Read more