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Vtiger CRM
5
158
4
139
3
32
2
5
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one CRM for small businesses
Table of Contents
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Vtiger CRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Vtiger CRM overview
Based on 336 verified user reviews
What is Vtiger CRM?
By industry, Vtiger CRM reviewers are most commonly professionals in information technology and services (17%). The most frequent use case for Vtiger CRM cited by reviewers is CRM (71% of reviewers).
What do users say about Vtiger CRM pricing?
Most users consider Vtiger CRM to offer strong value for money, highlighting affordable pricing and the free open-source version. Some reviewers feel advanced needs may require extra investment, and a few mention limited plugin availability.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Sales Management
Customer Management
CRM
Search Functionality
Sluggish system response times
Vtiger CRM’s user interface
Vtiger CRM review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.2
Ease of use
4.2
Customer support
4.2
Reviews sentiment
What do users say about Vtiger CRM?
Users report Vtiger CRM offers strong sales, customer, and project management capabilities, with customizable features and affordable pricing. They find it easy to get started and appreciate its user-friendly interface, though some mention sections that are less intuitive and occasional challenges with documentation or translations.
Reviewers indicate the platform provides flexible reporting, email campaigns, and field information management, but they experience limitations in advanced features, email integration, and support responsiveness. They say customization options are extensive, yet can require technical expertise, and note customer support varies in quality and speed.
Select to learn more
Who uses Vtiger CRM?
Based on 336 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Vtiger CRM's key features
Most critical features, based on insights from Vtiger CRM users:
All Vtiger CRM features
Features rating:
Vtiger CRM alternatives
Vtiger CRM
Starting from
12
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Vtiger CRM pricing
Pricing plans
Pricing details:
User opinions about Vtiger CRM price and value
Value for money rating:
Of 50 reviews that provide robust commentary on Vtiger CRM's price and value, mention it in a positive light.
Most users consider Vtiger CRM to offer strong value for money, frequently highlighting its affordable pricing compared to other CRM solutions. They say the availability of a free open-source version is a major advantage, especially for small businesses or those with limited budgets, and they appreciate being able to start with the free version and upgrade as their needs grow. Reviewers indicate that the paid plans are budget-friendly and provide a comprehensive set of features, often comparing favorably to higher-priced competitors. They find the inclusion of essential CRM functionalities in both free and paid versions valuable, and they mention that add-ons and advanced features are available at reasonable costs. Users think the free trial is helpful for evaluating the full capabilities before committing. Some reviewers appreciate the flexibility to migrate between cloud-hosted and self-hosted options, which they feel adds to the product’s cost-effectiveness. However, some users report that advanced or seamless solutions may require additional investment in development or maintenance, and a few mention that certain commercial plugins are not available in all versions. Some reviewers feel that, for highly advanced needs, the value proposition may be less compelling.
, and
Vtiger CRM integrations (33)
Integrations rated by users
We looked at 336 user reviews to identify which products are mentioned as Vtiger CRM integrations and how users feel about them.
Integration rating: 4.5 (3)
“To help us see when kids are registered in our project management software”
“It connects fine but has lots of issues.”
Emma E.
Artistic Director
Integration rating: 5.0 (2)
“I don't know that I am using this it's fullest. I wish that it kinda logged the emails as touch points itself in the correct client to prevent me from having to log things like that myself.”
Adelita D.
Founder
Integration rating: 5.0 (2)
“Nahtlose Intergration in M365 inkl AD Anbindung”
Christoph D.
Head of Project Management Office
Integration rating: 3.0 (2)
“Ticket Notifications”
Tim S.
IT Support Analyst Tier II
Other top integrations
Vtiger CRM customer support
What do users say about Vtiger CRM customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Vtiger CRM customer support.
Widely noted by reviewers, Vtiger CRM's support team is responsive, helpful, and consistently resolves issues quickly.
A large number of users highlight the support staff's patience, professionalism, and willingness to guide users through complex tasks.
Frequently reported by users, support is available through multiple channels like live chat and phone, ensuring easy access when needed.
Support options
Training options
To see what individual users say about Vtiger CRM's customer support, check out the review snippets below.
“The support for this product is pretty scarce”
Chris Q.
CEO
Vtiger CRM FAQs
Vtiger CRM has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business
These products have better value for money
Q. What is Vtiger CRM used for?
Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle. 1. Marketing teams to capture and nurture leads. 2. Sales teams to score, track and close resulting deals. 3. Support teams to access complete customer history and provide exception support.
Q. Does Vtiger CRM support mobile devices?
Vtiger CRM supports the following devices:
Android, iPhone, iPad
Q. What level of support does Vtiger CRM offer?
Vtiger CRM offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum
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