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Xactly Incent vs Aura Call Center Elite Comparison

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Overview

Xactly is a web-based solution for SMBs to large enterprises for on-demand sales compensation management. It enables sales...

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

96

92

32

9

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

3.0

5

4

3

2

1

0

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It has also increased accuracy and transparancy of the commissions and sales. It has a great analysis tool and reporting The customer service is awesome as well.

Helen R.

My experience has improved greatly now that I have a better understanding in terms of the functions that are used by my company.

SS

Sherri S.

It is mostly intuitive and it is a great resource for the sales team. They like having a real time view of their commissions.

EC

Elizabeth C.

Pros

Not enoughreviews yet

Cons

It is confusing, Many different categories that can be difficult to see specifically what has been earned.

PE

Pat E.

Insufficient dispute platform, currently not more than a mailbox.

MG

Mireille G.

Data never up-to-date for current month (i know this is on the data entry side more than the xactly product). Poor UI for estimating future commissions.

jk

jeff k.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features19
  • Agency Commission
  • Audit Management
  • Automatic Call Distribution
  • Benchmarking
  • Bonus Management
  • CRM
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Commission Calculations
  • Commission Calculator
  • Commission Management
  • Commission Scheduling
  • Communication Management
  • Compensation Management
  • Compensation Plan Modeling
  • Compensation Statements
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Distribution Management
  • Email Templates
  • Flat Commissions
  • Incentive Management
  • Interaction Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Organizational Charting
  • Percentage Commissions
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • SMS Messaging
  • Salary Planning
  • Sliding Scale Commissions
  • Social Media Integration
  • Split Commissions
  • Tiered Commissions
  • Total features39
  • Agency Commission
  • Audit Management
  • Automatic Call Distribution
  • Benchmarking
  • Bonus Management
  • CRM
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Commission Calculations
  • Commission Calculator
  • Commission Management
  • Commission Scheduling
  • Communication Management
  • Compensation Management
  • Compensation Plan Modeling
  • Compensation Statements
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Distribution Management
  • Email Templates
  • Flat Commissions
  • Incentive Management
  • Interaction Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Organizational Charting
  • Percentage Commissions
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • SMS Messaging
  • Salary Planning
  • Sliding Scale Commissions
  • Social Media Integration
  • Split Commissions
  • Tiered Commissions

Integrations

  • Total integrations3
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations28
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM