Zoho ContactManager Features

Zoho ContactManager

Online contact management software

4.3/5 (57 reviews)

Competitor Feature Comparison

API
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Contact Database
Contact Management
Customer Support
Customizable Fields
Data Import/Export
Document Management
Document Storage
Email Management
Email Marketing
Email Templates
FAQ
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Marketing Automation
Mobile Access
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Prospecting Tools
Referral Tracking
Reporting/Analytics
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Social Media Integration
Source Tracking
Tagging
Task Management
Territory Management
Third Party Integrations
Web-based Deployment
Workflow Management
Learn moreCompare App
API
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Contact Database
Contact Management
Customer Support
Customizable Fields
Data Import/Export
Document Management
Document Storage
Email Management
Email Marketing
Email Templates
FAQ
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Marketing Automation
Mobile Access
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Prospecting Tools
Referral Tracking
Reporting/Analytics
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Social Media Integration
Source Tracking
Tagging
Task Management
Territory Management
Third Party Integrations
Web-based Deployment
Workflow Management
Visit WebsiteCompare App
API
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Contact Database
Contact Management
Customer Support
Customizable Fields
Data Import/Export
Document Management
Document Storage
Email Management
Email Marketing
Email Templates
FAQ
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Marketing Automation
Mobile Access
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Prospecting Tools
Referral Tracking
Reporting/Analytics
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Social Media Integration
Source Tracking
Tagging
Task Management
Territory Management
Third Party Integrations
Web-based Deployment
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


173 reviews

Zoho ContactManager Feature Reviews

25 reviewers had the following to say about Zoho ContactManager's features:

Anonymous
A verified reviewer

Great and i love it

2018-04-07

With the exception of some available, third party add-ons, old contact managers do not support any of these mobile platforms.

Pros

It was very easy to set-up, but I am tech-savvy enough and had a visual of how I wanted it set-up.

Cons

So far I did not find any negative points, this is my first experience with a sales management software and Zoho does all which are required to make sales management an efficient task.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

very simple to use it.

2018-01-17

management of maiclhimp subscribers

Pros

the possibility to integrate with mailchimp and to do selcted search along the tabs.

Cons

the matter that doesn't automatically add mailchimp subscribers, and many function have to be performed manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Shaun S.

Was quite surprised at how easy it was to set-up and train my folks on!

2017-06-07

It has an easier mobile app that allows us to make calls right from the app and it automatically puts in an event started/closed/next steps.

Pros

Very intuitive. Even for a person that is "new" to CRM's, this is a pretty straight forward alternative. I loved how I could create additional fields, like anniversaries, spouse, gifting etc...

Cons

I also ran into issues of finding a lead on page 9, going and updating then when I back out I'm back to page 1.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian M.

A way to organize your contact for Mass mail

2018-08-21

My need was to import my contact from my Gmail to my campaign manager.

Pros

Ability to import contacts from Google mail

Cons

Filtering and removing duplicates not easily done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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mostafa A.

the overall experience is very good. the software is very helpful.

2018-02-22

manage a huge number of contacts -over 3000 contacts- is really hard if you are working as public relations officer. zoho is really simple way to do that

Pros

it's really easy to use and explore. the import export feature is huge plus in addition to integration with other services like office 365.

Cons

you can't export more than 100 contact at time. you can't simply export all of your contacts at once

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Iris T.

Better contacts management

2018-03-17

Pros

It is excellent for managing the contacts of the organization.

Cons

I would like a better integration with the emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Information Technology and Services company, 11-50 employees)

Missed a major integration

2018-11-03

Pros

Well structured and option of choosing and adding fields.

Cons

It does not integrate with Zoho CRM. You need to export the contacts to a CSV file and import it in the CRM

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Feeling more in control!

2018-03-07

Pros

Building task lists in my contact management has reduced the multiple streams of information I was constantly wading through.

Cons

Maybe it's just me, but I didn't find it to be super intuitive. I often found myself struggling to get where I needed to be.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Elvis F.

Manage your business contacts easily

2017-12-16

Pros

You can easily manage your contacts, assign tasks, keep track of pending tasks and plan follow-up activities

Cons

Sometimes the application on the cell phone fails me. I would like to make stability improvements, synchronization and new implementations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian M.

Ability to connect with Gmail.

2017-12-12

I am able to organize my contacts.

Pros

I like zoho contact manager becase i can easily import my contacts from Gmail. i use android and i would like to migrate my contact to zoho contact manager. whats more it is that i can upload my contacts to zoho crm.

Cons

i have experienced alot of duplicates. if zoho can improve on how to merge the contacts. especially every time i import contacts from gmail, it creates several duplicates.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William P.

Business agenda

2018-01-17

Pros

Not only will it help you organize yourself, you can also create follow-up on pending deals and activities. Best of all, the paid version is for unlimited users.

Cons

It would be good to have a small pie graph for the contacts that reflects the activities or deals created.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dimitar T.

The Best all in one contact manager

2020-08-09

All contacts could be reached at one sight.

Pros

Our sales agents can add different prospects.

Cons

I think that mobile version could be a little better but it's ok.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nestor C.

Started using it and was very easy to learn. Very intuitive.

2018-03-12

I am still adding more contacts but the features of having all the emails per contact is great.

Pros

Easy syncronization with email.

Cons

Needs more project collaboration features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kerry G.

Enjoying managing my contacts with Zoho ContactManager finding it's ease of use fantastic!

2017-12-13

Integrates with Zoho CRM

Pros

It integrates well with other programs and I am enjoying having my contacts in one place.

Cons

Editing my contacts seem daunting, just because I have to many.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric S.

Verified Reviewer

A Cross entreprise Contact management problem solver

2018-02-01

Pros

Contacts (and Companies) are easy to tag to add any criterium. The search engine is amazingly fast and so is the sync between e.g.

Cons

It is not yet possible not to share contacts with colleagues though a workaround exist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, myself only employees)

Just Started already in Love

2019-03-27

It is really nice to have a central location for contact information that is not overwhelming with irrelevant stuff, but can be attached in to their other software for greater use.

Pros

Extremely easy to set up, import contacts from nearly anything (including business cards- with their mobile app!)

Cons

The business card scanner is a little lacking: 1) it has some issues with images on the card interfering with the text recognition, 2) Proper capitalization is not automatically done- so someone with a formatted "FULL CAPS" name will import in the same manner, rather than "Normal Caps".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yaco L.

Zoho did it again

2021-05-27

I really liked it, it let us share all our sales contacts between teams, it has been a pleasure to work with Zoho support as well.

Pros

Like most Zoho Apps, it is well crafted, it has a nice and friendly UI, and it just works.

Cons

It is a little bit more complicated than its competitors in terms of ease of use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
joshua r.

Best Alternative to Microsoft

2018-10-07

Pros

how easily my contacts list and business cards were imported and organized

Cons

i cannot complain one bit at the moment, nor do I believe I will anytime soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose M.

Great tool for starting managing your information fast and quick without too much to learn

2018-03-02

fast access to contact and all messages related to it.

Pros

I like the way the data base is setup and links all info as it finds all data which is pertinent to each other.

Cons

I had to create my own rules with Outlook in order to get access to other email addresses within the company so I could have new contacts automatically entered into the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hari P.

Most helpful app

2019-04-06

Pros

Being in sales business, I find Zoho contact manager quite useful.

Cons

I find this quite helpful to me and my colleagues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hanson G.

Great way to manage your clients

2016-12-07

We went from google sheets to Zoho Contact manager and man!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Peter L.

Verified Reviewer

Best choice for the price. Easy to use and has what I need.

2017-10-28

Pros

I did not have to worry which users or how much data I should import without worrying about the price skyrocketing.

Cons

It would be great to mix and match them with the fixed fields or just have the customized field order in the way I think. 2) While there are many search features, tags, etc., it would be great to have any search result (or just unfiltered) have an A, B, C, quick jump to the top of companies that start with that letter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A usefulle tool for small bussines

2017-12-15

It's an extremely organized system. Zoho contact is very simple to use and give many possibilities.

Pros

It's an extremely organized system. Zoho contact is very simple to use and give many possibilities.

Cons

It was too complicated if you need something simple, easy to implement and use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Sales Associate (Insurance company, 10001+ employees)
Verified Reviewer

So far so good

2017-12-30

Pros

Zoho contact is very simple to use and give many possibilities.

Cons

I am still learning though so it may get better and easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Ana G.

Good business contact manager

2020-02-21

Pros

It’s very comfortable to manage my business contacts and arrange tasks, with app also.

Cons

I am using it short time so its amazing tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more