Avatier Identity Anywhere Features

Our tool is not friendly like other tools.

Avatier tool is not friendly like other tools, users are getting confused if we display all privileges at once.

When I used the product I found it was easy to use to set permissions.

We ended up changing products when management changed at our company and they wanted to go a different direction.

I love Password Management and how it helps us with incident avoidance. We are just getting set up on some automation for onboarding and offboarding and look forward to being more efficient.

The set up time , but this is mostly due to our own environment.

It makes it easier for user’s to change their passwords themselves.

It would be nice if we could change passwords, terminate user access and request access in one website.

Lifecycle management makes it easy to provide AD access and password management for end-users.

Integration with Cherwell Service Management

Avatier's flexibility to adapt to needs is a main reason that I have continued to use AIMS. I've been able to use it for any type of request from our users and administrators. I have yet to find an access or password task that it couldn't handle easily. I also like the way AIMS handles feeds from other systems. It is easy to use and adapt to a company's unique requirements. Its ability to use virtually any Active Directory field for identification made it easy for us to move to a process where all hires and terminations only have to happen in our HRM software. The feed between the two allows the automatic creation, change or termination of accounts.

I would like to see the ability to create my own reports. Avatier has been very accommodating when I have a request to generate custom reports, but it would be nice to be able to create my own.

I think it is wonderful why and very practical to reset your AD password anywhere, just have an Internet connection so it becomes practical and valuable.

There is a small problem with the user when he tries to reset his password, many times some of his security question goes away, I don’t know if it’s because of some resetting of the web, this always happens when there is no success and its accomplishment, making us want to go in the manual to solve the problem, which makes it consensual many times.

Ease of use -- users are guided through enrolling and utilizing the features of unlocking account and password changes. Agent software quick and easy to install. Definitely a cost saver in regards to IT Support staffing.

The support for smaller organizations could be problematic. While responsive to software production issues, the required SQL database and IIS platform are typically not supported. We appreciated the support assistance we received for both (we do not have a DBA or website staff person), but it was made clear that it typically would have fallen under billable assistance as opposed to product support.

The platform from the beginning has been great. We have had Avatier for almost 10 years. We have expanded our use of Avatier over the year into automating the Account Terminator and Provisioning feature. Any support tickets entered are responded to quickly. One time the problem we had turned into an update for everyone to benefit. Another pro is that you don't have to staff a huge team behind this platform to support it for your company.

That their social footprint is small and needs to expand.

As as Service Desk Manager at the time our Service Desk organization utilized single sign on for all of our users throughout our organization. Along with a single point of management when assigning our users security. Our internal customers were also able to reset their own passwords from a single point. The report function was easy to use manage.

The product at the time did everything that we had need at the Service Desk.

Ease of use for what we need; ability to manage accounts.

Based on what I saw today, I did not see anything I disliked. Would like to be able to use this to integrate to our ITSM system (Cherwell)

The thing I like the most is Password Management .

Sometimes it takes a long time to load the database for our position codes

We have many applications that the service desk receives calls on. Avatier lowers the volume for AD password resets. We have about 95% of licenses being used currently.

Trying to get end users to remember about the tool when not used often. Not the fault of he application but would like a good way to remind end users of ease of use and value

Having the ability to unlock or reset your AD password from anywhere with an internet connection is such a valued asset in the IT industry

Only issue I've seen is if a user attempts to reset but misses some security questions, sometimes the web portal will trigger a reset even though it was not successfully performed by the end user. This in turn causes the end user to require manual assistance from on-site support

It was very easy to upgrade the software with the help of Customer support. Our software had stopped working when we upgraded our IBM operation system from V7R1 to V7R3. Michael was able to jump in and assist and got us back up and running in no time His knowledge of the software and of the systems was stellar.

We had no warning it would not work on this version.

Very modern software and it doesnt look like it was made by IT for IT, Very sleek

DNA I do not have any negative reply on this section

The ease of use and easy to learn aspects of the software.

This software has been a great help to our company so far. No complaints.

The main thing about Avatier Identity anywhere is that it is very simple and easy and their customer support is also very brilliant I came across some issue and they responded and solved that very quickly

I had used avatier identity management software I didn't come across any issue it so i have no complains about it

The ease of use in accessing and working within your software.

There was nothing I liked least about the software.

It was very easy for the user base to manage password

nothing at this time but in the future i would be happy to inform

The user interface is simple and easy for most of our computer users.

I don't have any response to this question