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Remote Support Comparison

Overview

Category Leaders

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the industry's top solution for securely accessing and supporting...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,070

444

92

13

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I liked the fact that you can screen share on multiple platforms. The KACE integration was also a great feature that I enjoyed which made my life and teammates lives easier.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
The most positive aspect of bomgar is that they are there when needed, though we do not usually need help. They are always helpful and nice.

Cons

Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.
There is nothing that this software can do. The only complaint is while trying to "jump" into another PC, Bomgar does not work well in the background while connecting to a remote PC.
Allowing someone to control your workstation is something of a necessary evil as allowing specific access to applications remotely can be very difficult.
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features40
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Audit Management
  • Audit Trail
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Customizable Branding
  • Dependency Tracking
  • Digital Watermarking
  • Document Storage
  • File Sharing
  • IT Asset Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Password Management
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Watermarking
  • Workflow Configuration

Integrations

  • Total integrations20
  • Axonius
  • Box
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Cloud Platform
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Okta
  • OneLogin
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Splunk Enterprise
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

10+ YEARS RECOMMENDING SOFTWARE

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