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Remote Support vs Genea Access Control Comparison

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Overview

Category Leaders

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the industry's top solution for securely accessing and supporting...

Access Control by Genea is a physical access control platform that provides identity management for the security of buildings...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,080

450

94

13

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.9

(10)

5

4

3

2

1

9

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I liked the fact that you can screen share on multiple platforms. The KACE integration was also a great feature that I enjoyed which made my life and teammates lives easier.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
The most positive aspect of bomgar is that they are there when needed, though we do not usually need help. They are always helpful and nice.

Pros

From the first installation to the overall use for the past 1.5 years, I love this product. It is easy, fast and has great support.
I loved that this product is updated regularly and the team that supports it is stellar.
My users love being able to use their phones to unlock the doors. Additional, granular level of controlling access are very powerful.

Cons

Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.
There is nothing that this software can do. The only complaint is while trying to "jump" into another PC, Bomgar does not work well in the background while connecting to a remote PC.
Allowing someone to control your workstation is something of a necessary evil as allowing specific access to applications remotely can be very difficult.

Cons

Haven't run into anything yet that is a negative.
Not found anything yet - if I have to be really picky, I would suggest Sequr have more management options for HiD controllers and eliminate the need for local configurations.
Unfortunately, cleaning up the custom door groups is a manual process.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features40
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Badge Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Contact Management
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Dependency Tracking
  • Digital Watermarking
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Management
  • File Sharing
  • HIPAA Compliant
  • IT Asset Management
  • Incident Management
  • Investigation Management
  • Knowledge Base Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Factor Authentication
  • Multi-Location
  • Offline Access
  • PCI Compliance
  • Password Management
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Registration Management
  • Remote Access Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Safety Incident Management
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Check-in/Check-out
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Access
  • User Activity Monitoring
  • User Management
  • User Profiles
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Watermarking
  • Workflow Configuration
  • Total features52
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alarm Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Badge Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Contact Management
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Dependency Tracking
  • Digital Watermarking
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Management
  • File Sharing
  • HIPAA Compliant
  • IT Asset Management
  • Incident Management
  • Investigation Management
  • Knowledge Base Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Factor Authentication
  • Multi-Location
  • Offline Access
  • PCI Compliance
  • Password Management
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Registration Management
  • Remote Access Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Safety Incident Management
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Management
  • Self Check-in/Check-out
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Access
  • User Activity Monitoring
  • User Management
  • User Profiles
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Watermarking
  • Workflow Configuration

Integrations

  • Total integrations20
  • Axonius
  • Box
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Cloud Platform
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Okta
  • OneLogin
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Splunk Enterprise
  • Zendesk
  • Total integrations9
  • Axonius
  • Box
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Cloud Platform
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Okta
  • OneLogin
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Splunk Enterprise
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Remote Support vs. Genea Access Control

See how Remote Support and Genea Access Control stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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