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Remote Support vs CommBox Comparison

Overview

Category Leaders

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the industry's top solution for securely accessing and supporting...

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,079

445

93

13

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I liked the fact that you can screen share on multiple platforms. The KACE integration was also a great feature that I enjoyed which made my life and teammates lives easier.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
The most positive aspect of bomgar is that they are there when needed, though we do not usually need help. They are always helpful and nice.

Pros

Not enoughreviews yet

Cons

Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.
There is nothing that this software can do. The only complaint is while trying to "jump" into another PC, Bomgar does not work well in the background while connecting to a remote PC.
Allowing someone to control your workstation is something of a necessary evil as allowing specific access to applications remotely can be very difficult.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features40
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dependency Tracking
  • Digital Watermarking
  • Document Storage
  • Email Distribution
  • Email Management
  • Feedback Management
  • File Sharing
  • For Developers
  • IT Asset Management
  • IVR / Voice Recognition
  • Intent Recognition
  • Interactive Content
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Network Monitoring
  • Outbound Call Center
  • Password Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Session Recording
  • Session Transfer
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Watermarking
  • Workflow Configuration
  • Workflow Management
  • Total features63
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dependency Tracking
  • Digital Watermarking
  • Document Storage
  • Email Distribution
  • Email Management
  • Feedback Management
  • File Sharing
  • For Developers
  • IT Asset Management
  • IVR / Voice Recognition
  • Intent Recognition
  • Interactive Content
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Network Monitoring
  • Outbound Call Center
  • Password Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Session Recording
  • Session Transfer
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Watermarking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations20
  • Axonius
  • Box
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Cloud Platform
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Okta
  • OneLogin
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Splunk Enterprise
  • Zendesk
  • Total integrations3
  • Axonius
  • Box
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Cloud Platform
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Okta
  • OneLogin
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Splunk Enterprise
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Remote Support vs. CommBox

See how Remote Support and CommBox stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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