BeyondTrust Remote Support vs ThreatLocker Comparison

TeamViewer Remote

AnyDesk

LogMeIn Rescue

Zscaler

Falcon

Huntress

100% positive about the security goals, and the most important aspect is [sensitive content hidden] support. He masters the solution and goes above and beyond to assist, especially helping to close a deal with customers.

Zero trust importance

Beautiful, the support & communication has been great.

Personal Review

It took us a few weeks to fully appreciate the extent of ThreatLocker's abilities and uses. Now we wonder how we managed without it.

Missing link in the cyber protection stack.

Best onboarding of any system I've been involved with.

Peace of mind for CyberSec pros

Best vendor experience in the last 3 years.
Helps me sleep knowing it's deployed.

Red Key Solutions ThreatLocker review

So far I have enjoyed the product, support and general use.  I look forward to protecting our customers beyond what other MSP are offering and do it at a reasonable rate.

ThreatLocker - The Bouncer at the Door

Good, haven't really struggled with anything and when reaching out to support they respond / assist quite quickly

TL Admin / Support

When implemented patiently and correctly, ThreatLocker can be seamlessly integrated into an MSP security stack without increasing support tickets or end-user dissatisfaction.

ThreatLocker is a highly effective application allow-listing solution backed by exceptional technical support. ThreatLocker's features and responsive support make it a solution that we will continue to use to safeguard our customers from mayhem caused by supply chain attacks, user ignorance, or compromises of our tools used to manage our customers.

Excellent Security Solution with Exceptional Technical Support

Great product, great support

Excellent, the software works very well, very few issues and support is there to back you up when need be.

Valley Expetec ThreatLocker Review

No issues so far, and when an issue does arise, the support are there instantly to help. No bots, just people.

Best customer service of any platform.

Overall, dealing with ThreatLocker has been fantastic. This is largely due to them having the best support I have ever experienced with a software vendor. We have encountered small issues along the way but ThreatLocker are always quick to respond and come up with a solution.

ThreatLocker

Overall Threatlocker has been excellent resource that greatly increases our security posture. Their support from implementation to troubleshooting has been knowledgeable and responsive. 

Threatlocker Zero Trust

For all the security layers we have, app control is the most important. No client we have with Threatlocker installed has had a single ransomware or malware event…you can’t get better than that.

A must have in your security toolkit

Easy to use piece of mind Zero Trust Solution

Our team enjoyed the onboarding process as discussion was very interactive and time effective. The process was organized to maximize knowledge transfer, minimize user disruption and maximize security profile.

Threatlocker - best endpoint security protection to date.

Security platform that you need

ThreatLocker: Zero-Trust Endpoint Protection for every MSP stack

From my initial conversations with the team at ThreatLocker, to on-boarding, roll-out and ongoing support, it has been one of the most pleasant vendor experiences I have had in a really longtime. 

ThreatLocker is an invaluable tool and incredible company

Overall, my experience with ThreatLocker has been excellent. It's easy to use with fantastic support. It gives our company complete piece of mind that nothing will run on our endpoints unless it has been approved. 

A great product for complete piece of mind.

Overall, we've been incredibly happy with the product because I feel like it's really allowed us to tighten up the security on our network and gives us much better control over what software gets run on our network.  Nothing is fool proof, but I feel like this product really has mitigated our risk of ransomware.  It's also moved us much closer to Zero Trust.  

Application Allow Listing that actually works

ThreatLocker has restored my faith in vendors who prioritize genuine value over sales. Amidst a market where PE Firms often push vendors towards aggressive sales tactics, reducing MSPs to mere extensions of their sales force, ThreatLocker stands out. Their commitment to value shines through exceptional support—knowledgeable and responsive, often resolving issues on the initial call. They're attentive to partner input, swiftly adapting their roadmap accordingly. Moreover, they adeptly address the unique demands of SMBs, MidMarket, and Enterprises, demonstrating their versatility and dedication to all sectors.

ThreatLocker - Answer to security augmentation for Microsoft Defender

Threatlocker is a great company and has in our opinion, the best support for a product that is complex in nature. Also, they have grown and added so many more products that actually work and make sense to add to our Security stack. We always recommend them to Peers.

Threatlcocker - Please help other Vendors Support like you do!

The sales cycle was great, they don't have to sell you their product... if you're paying attention, it sells itself with the feature set.  Support has been fine so far, you get a trainee Cyber Hero on the chat every time off the bat, but they escalate pretty quickly if you're clearly a power user.

Threatlocker - Excellent addition to security stack

Overall, we have had a fantastic experience with ThreatLocker.   The software is solid and their team is fantastic to work with.    

The cost of this tool and the time to set it up is worth it.   This tool gives us a fantastic peace of mind in environments we have it deployed in.

ThreatLocker is the way to go!

Compare BeyondTrust Remote Support and ThreatLocker based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Access Controls/Permissions

Access Management

Activity Tracking

Alerts/Escalation

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Compliance Management

Credential Management

Customizable Branding

File Sharing

Knowledge Base Management

Multi-Channel Communication

Password Management

Real-Time Chat

Real-Time Notifications

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Role-Based Permissions

Screen Sharing

Secure Data Storage

Self Service Portal

Session Recording

Session Transfer

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

User Session Management

BeyondTrust Remote Support

Android

Linux

Web-based

Windows

iPad

iPhone

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Self  Occupied

It is really good and helpful. It helped me in fixing many devices with its excellent remote access.

Leasing Manager

Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).

for all users

And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.

Pharmacist 

I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.

Personal Banker 

Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.

Marketing/house Cleaning

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reservation Sales representative

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.

Coordinator

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.

Director, IMIT

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Operations manager 

This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.

Software license manager

All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.

However,  each time I have used this software support tool,  I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.

Program Manager

Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.

Security

Price was it a good investment and provide great audio and video.

IT Helpdesk Manager

Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

Data Analyst

Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.

Owner

Easy to integrate into our system. I really enjoy using the software.

BeyondTrust Remote Support screenshot: Remote Support login dashboard

BeyondTrust Remote Support screenshot: Remote Support configuration dashboard

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Huntress is a cloud-based cybersecurity platform, which helps organizations track threats, vulnerabilities, and exploits. With its dashboard, security professionals can monitor active incidents, review investigations, receive custom incident reports, and respond to threats in an automated manner.

Falcon is a cloud-based endpoint protection platform designed to help enterprises detect, manage, and remediate threats in real-time to prevent data loss. Features include event recording, alerts, prioritization, credential management, and access control.

Zscaler is a cloud-based secure internet and web gateway designed to help businesses manage IT security across multiple devices, users, corporate infrastructure, and locations. Its ByteScan engine inspects each inbound and outbound byte, Secure Sockets Layer (SSL) traffic, and other inline content from within a unified platform.


Stop ransomware with policy-driven endpoint protection. ThreatLocker enables organizations of all sizes with Zero Trust controls such as application allowlisting, Ringfencing, elevation and storage controls, as well as operational alerts.

Activity Dashboard

Activity Monitoring

AI/Machine Learning

Alerts/Notifications

Anomaly/Malware Detection

Application Security

Backup and Recovery

Behavioral Analytics

Configuration Management

Continuous Monitoring

Customizable Reports

Data Security

Device Management

Endpoint Management

Endpoint Protection

Event Logs

Firewalls

HIPAA Compliant

Issue Management

Monitoring

Network Security

Patch Management

PCI Compliance

Policy Creation

Policy Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Risk Alerts

Secure Login

Security Auditing

Server Monitoring

Summary Reports

Threat Intelligence

Threat Response

Whitelisting/Blacklisting

Workflow Management

Network Engineer

The cost of this tool and the time to set it up is worth it. This tool gives us a fantastic peace of mind in environments we have it deployed in.

President

My experience with ThreatLocker has been particularly positive, largely due to the outstanding technical support they offer.

Chief Information Officer

It’s the best product out there for application whitelisting. It’s easy to use, it’s MSP friendly, has some of the best support I’ve ever experienced from a vendor.

Chief Information Security Officer

Love ThreatLocker! we've been using them for years now and our clients that are secured have an added pieced of mind they are protected.

Managing Director

Very easy to use, stunningly effective, outstanding value for money and features keep getting added.

Business Development Representative

The platform is very exceptional for the security within your organization. Their support team is doing very great as well to make sure they can help you with your concerns.

IT Support and Security Engineer

Both are fantastic tools. That being said, if I can't find what I need, I message the Cyber Heroes, they respond almost instantly.

Managed Services Engineer

Just the true Ease of the new portal & unified audit & of course the app which truly makes it easy on the fly to respond to request and other features.

Lead Security Engineer

The best thing about ThreatLocker is the ease of deployment and the support. The tool sits in learning mode, gathering data on what applications are running in your environment.

BeyondTrust Remote Support vs ThreatLocker Comparison

BeyondTrust Remote Support

ThreatLocker

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives