Netsurion vs SilverSky Managed Security Services

Datadog

Splunk Enterprise

Acronis Cyber Backup

Hack The Box

Rzilient

ManageEngine OpManager Plus

EventTracker is a powerful SIEM.

Daniel,
 
Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. It's true, EventTracker SIEM is powerful, and with power comes a possibility to be overwhelming. We offer the support needed to make the transition as easy as possible. This blog post has some good information about why SIEM solutions fail and what makes them succeed, after implementation: https://www.eventtracker.com/blog/2016/november/top-three-reasons-siem-solutions-fail/

Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.

The best managed SEIM out there

Hi Fred,

Thank you for taking the time to review EventTracker SIEM. We appreciate your business and kind words. 

Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel if you like. Thanks for being part of the EventTracker family.

works as advertised, support goes beyond expections

John, thank you for the great feedback! We'll filter this feedback into the organization and product development. We're excited about the recent enhancements announced in v8.3, but I think you'll particularly be interested in the new GUI in v9 planned for release late 2017.

https://www.eventtracker.com/announcements/eventtracker-launches-security-center-8-3/

Staff augmentation, real time alerts, log correlation, centralized log management, visibility into security threats

We have had a great experience with EventTracker.   We could not manage our Risks without them.

John, 
Thank you so much for taking the time to review our services and technologies. We take each review to heart and will relay it back within the organization to further improve the value we deliver.

We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI 

EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.

We derive compliance to most agency's requirements for remote hosting.  We receive timely notices when servers are touched or error in any way.

EventTracker has helped us log and track critical history on proprietary machines for several years 

Thanks Tony for taking the time to provide such helpful feedback. Our goal is to provide actionable security for our customers. I will forward your comments to our design team so that we can continue to improve our user interface with each edition. 

It's hard to get a SOC engineer who knows security. They are more of a support. you can't reach SOC directly and get assistance. It might be that they are overseas. 

EventTracker good for small MSPs with 2-5 employees

Thanks for your review, Rob. Netsurion takes feedback seriously and is always seeking ways to improve our managed security solutions. We will certainly make sure these issues have been addressed. Our Managed Threat Protection solution has two versions, one is tailored to fit most MSPs' and SMBs' needs and budget, while the other is an enterprise-level co-managed solution that delivers more robust features and flexible services that may directly address any shortcomings you experienced. Granted, some security practitioners prefer a software-only solution for which we may not be the ideal fit. If it's not too late to earn your trust back, please reach out to our team via our contact form on Netsurion.com, so we can better understand your experience and see if we can be of service. 

Terrible - would not use them again. They have their own security vulnerabilities we discovered in our own research (such as not encrypting users passwords in Eventtracker database, fixed in newer versions after our recommendation)

Left a lot to be desired

Thank you for taking the time to write a review, as we take reviews very seriously. The vulnerability referenced occurred back in 2018, was immediately remediated and there has never been a recurrence.  
 
While the vulnerability referenced was clearly an issue for you in 2018, your organization has remained a customer for the past several years without incident, so you have been comfortable with our remedy. We understand that your MSP platform organization has chosen to invest in a competing solution and become a competitor, which may explain this review two years after the fact. 
 
In relation to the "con" you listed as our SOC, your service was for our EventTracker Essentials solution through your partnership with an MSP platform organization, which also provided your SOC services. You did not interact with or use our EventTracker SOC. This understanding is apparent because you properly noted that you did not use our SOC in another review posted on this site the same day. 

Endpoint security and an awareness what is going on with users' machine is key.
-We can see what new Windows processes are running (good or unwanted), connections to risky IP addresses.
-Preventative alerts for low disk space on servers has prevented unwanted down-time.
-DHCP alerts when new machines attempt to plug into our network
-File Integrity Monitoring for PCI compliance
-Audit support during PCI on-site assessments
-Insightful dashboards for NOC TV/monitoring

EventTracker is a great asset in our security toolbox...

Hi Scott,

Thank you for taking the time to review EventTracker SIEM. Your feedback is very important to us. We look forward to continuing delivering security and compliance value to NCMIC Group.

We had not a very good experience at all and are in process of moving our last customers and servers off it to different products. Support was not very great when we engaged them and when we discovered some serious security flaws (like being able to see other customers data and usernames/passwords) promises were made about fixes and responsible disclosures that were not kept.

Product designed to run internally, badly adapted for the cloud

Feedback from our customers and partners has been central to the continual evolution of our platform and service. We take every review very seriously. To be fair, there are a couple critical issues to address in your review.
 
First, the security vulnerability mentioned was certainly of utmost importance. It occurred in 2018 and was fixed immediately and has never recurred, and has been third-party tested at least yearly.
 
Second, you must be transparent that you were working with a very limited, white-labeled version of our solution configured for and delivered by your MSP platform provider. The SOC experience mentioned was not our SOC.
 
Third, let's note that your MSP platform provider has recently invested in a competing solution that you are moving to.
 
We have hundreds of MSPs working directly, and successfully, with us to receive our full capabilities of end-to-end threat prediction, prevention, detection, and response. We wish you the best in the future.

Compare Netsurion and SilverSky Managed Security Services based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring.

Hack the Box is a hacking training platform allowing IT professionals to advance their ethical hacking skills and be part of a worldwide community. Hack the Box offers labs and challenges for hackers to develop and practice their cybersecurity skills. 

ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

Complete managed security service and platform to predict, prevent, detect, and respond to threats across your entire business

Access Controls/Permissions

Activity Dashboard

Activity Monitoring

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Anomaly/Malware Detection

Anti Virus

Application Security

Audit Trail

Behavioral Analytics

Compliance Management

Compliance Tracking

Continuous Monitoring

Customizable Reports

Data Visualization

Device Management

Email Alerts

Encryption

Endpoint Management

Event Analysis

Event Logs

File Integrity Monitoring

Firewalls

HIPAA Compliant

Incident Management

Intrusion Detection System

Log Management

Monitoring

Network Monitoring

Patch Management

PCI Compliance

Policy Management

Prioritization

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Remediation Management

Reporting & Statistics

Reporting/Analytics

Risk Alerts

Root Cause Analysis

Search/Filter

Secure Data Storage

Security Auditing

Server Monitoring

Threat Intelligence

Threat Response

Two-Factor Authentication

Visual Analytics

Vulnerability Scanning

Web Threat Management

Whitelisting/Blacklisting

Workflow Management

Netsurion

Android

Linux

Web-based

Windows

iPad

iPhone

Operations Manager

The ease of set up and the ability to pick and chose what devices you could monitor vs all in was a highlight.

Cyber Threat Analyst

Asset management seems well done. The support team is friendly and capable of solving any issues we have had.

Technical Support Officer

The user interface is very easy to use, and the customer support is excellent. The software is web-based so our administrators can open it via a browser from different locations.

Infrastructure Technician

Its thoroughness is a primary asset. Its usefulness as a security compliance tool makes it a necessary part of our hosting suite.

MSP Technical Lead

Product designed to run internally, badly adapted for the cloud.

Manager Technical Services

They show vulnerabilities, but it is hard to get information on the machines affected.

Netsurion screenshot: EventTracker Dashboard

Netsurion screenshot: Threat Center

Netsurion screenshot: Threat Detection

Netsurion screenshot: MITRE ATT&CK 3

Netsurion screenshot: MITRE ATT&CK Timeline

Netsurion screenshot: MITRE ATT&CK Navigator

Netsurion screenshot: GDPR Compliance

Large Enterprises

Mid Size Business

Non Profit

Small Business

Rzilient, the next-generation IT management partner for small and medium-sized businesses to simplify, automate and secure your IT management.

Datadog is a monitoring and security platform for Dev, Sec, and Ops teams that unifies metrics, traces, and logs in one place so teams can get full visibility into their IT environment.

Acronis Cyber Backup Cloud protects any virtual, physical, and cloud environment, and lets you quickly realize incremental revenues with zero upfront costs and a pay-as-you-go business model

SilverSky Managed Security Services is a cloud-based cybersecurity platform that helps businesses monitor firewalls and automate remediation processes to handle threats. Features include routing, authentication, issue tracking, encryption, content filtering, log management, and analytics.

AI/Machine Learning

Anti Spam

Archiving & Retention

Authentication

Configuration Management

IOC Verification

Issue Tracking

Remote Monitoring & Management

Server Logs

Tokenization

Uptime Reporting

Vulnerability Assessment

SilverSky Managed Security Services

Network Administrator

We use this product for Firewall and Content Filtering and I have been thrilled with it. They provide easy to use interfaces and work quickly to get issues resolved.

I honestly can't think of a single negative thing, or bad experience we've had in all the years we've used them. If I had to choose something it would be - please quit changing the name.

senior consultant

We have been using silversky Managed Security Services over 3 years and love it very much. The services is very stable and we used it daily.

We have tried to do some of this in house, and it is even more cost effective to use Silver Sky - AND a better product. They know what they are doing, and have a team of engineers at our fingertips.

They offer top notch security that gives me complete confidence that my network is being protected.

Information Security Operations Manager

Lack of log output features (eg. IPS/IDS output to SIEM via syslog etc.).

Project Manager

Sometimes it's difficult to determine what site or tool we should use for each task.

Dir. Info Security and Risk Mgmt

Like most managed services, you don't get a lot of hands on interaction with threat assessments.

Netsurion vs SilverSky Managed Security Services Comparison (2025)

Netsurion

SilverSky Managed Security Services

Overview

Video & Screenshots

Pricing

User reviews

Key features

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