Graphus Features

the product is really user friendly and easy ot use. innovative and effective!

can surely be improved, dut i didn't find in it a specific bad-spot.

I like how easy it is to configure, and the fact you do not need to make any DNS changes. This is huge as I do not have access to all clients' DNS records for their domains.

I feel I get a lot of alerts in my PSA, but from the sounds of the most recent product announcement webinar, it sounds like this is being addressed and cleaned up.

Fast implementation, basically on AUTOPILOT with few man hours needed past the "training" phase for the AI (1-2 months).

It lacks an open API and only really integrates with KASEYA products... let us integrate it with our native tools please. Also, lacks a few basic QOL features like a dedicated SPAM list, etc.

The banners are a very good idea. The [SENSITIVE CONTENT] impersonation detection is very robust. Setup was quite easy and the hit rate was quite high.

Difficulty in seeing ALL client emails and statistics in one place, far too much scrolling around to find information. Users became very blind to the banners VERY quickly as in the beginning they are on EVERYTHING. We would receive complaints from users about Graphus "Missing" emails - that were VERY clearly marked BEWARE OF THIS EMAIL. The sending bad emails direct to trash was a good idea, but I don't think it gave users enough chance to save emails Graphus tagged incorrectly, leading to at least one client opting to remove it entirely.

1. The software intergration is simple and seamless. 2. The features that are brought out are relevant and needed. 3. Once users are informed on how the product works, user escalation due to suspicious email requests are minimized. 4. Malware download and User clicking on links has dramatically decreased.

1. The employee shield banner could use more configuration options. 2. The search feature to find an email could use more ease of use.

The software is easy to use and is constantly learning the email dynamics of the organization. The feature to identify company executives helps protect against scams that older administrative assistants and people that aren't as up to date on the current scams being ran against companies could likely fall for. intent.

I would like to see the onboarding experience simplified. It requires quite a few custom permission that have to be set on the back end. Would be nice if some type of power shell script could be ran against the 365 environment to help set all these and make onboarding a little easier. As an MSP I would also like to send alerts to an email address outside of the protected domain.

Using the social graph to understand what is usual and customary email content helps locate the last layer of linking spam and phishing emails. Using the user base to collectively process the suspect items into trusted and not trusted classification with organization-wide remediation in real-time sets the product above the rest.

Onboarding and setup require some Office 365 settings that can not currently be scripted and require manual and someone what tedious configuration.

Ease of deployment was one of the things I liked most. Also the AI features seemed cool.

Initially the user interaction seemed like a good idea but users didin't seem to want to action reporting and putting your password into a webpage is the behavious we're trying to discourage.

It works well, easy to integrate with Office 365, Easy to understand management

It took a while for some better branding changes to happen, hopefully this will improve soon.

Integration has been very easy, it comes highly recommended by I.T. people in the field.

None so far, I know I.T. is happy, so that makes me happy. Security is a major focus for us here and HIPAA compliance is mandatory. We like Graphus.

The functionality. It was easy to deploy to our organization. Easy learning curve for end-users.

Missing from its features is the ability to pull mail logs. Both sent and received.

Easy to deploy and manage. Absolutely love the message headers within an email to warn users (when they appear and work).

Pretty much everything still lands in a user's inbox which is a nightmare if you have any "clicky" user. Proofpoint did a MUCH better job at keeping these out of the inbox.

Easy of Use, they send the emails directly to your deleted folders

Setup was a pain specially with all the permissions you have to manually do

Very easy implementation and great user friendly admin portal

it does take a while for the AI to identify what is spam and what isnt.

I liked the fact that the banner is fully customizable. I also like the ease of global whitelisting across all the clients

When a user receives banner, and if they want to interact with the banner, they need to login to their 365 account twice. I know with the new release this wont' be the case

Excellent reports in the dashboard which are easy to understand | We use a few other Kaseya products so this was an easy add for our technical team and the set-up has been ease to deploy to our customers.

Only thing so far is we would like to see improved end-user training material and videos

The fact that a phishing email can be identified and then Graphus will remove it from all other user's inboxes is fantastic

Still need to be concerned about the 1 user that will click on anything

The AI deffinetly made some improvements wiht our mail security and end-user engagement .

More self-service tools for end users ..