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VM Backup
5
149
4
41
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Virtual machine backup and replication for Hyper-V & VMware
Table of Contents
VM Backup - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
VM Backup overview
Based on 194 verified user reviews
What is VM Backup?
VM Backup is a server backup solution with key features that include virtual machine backup, backup and recovery, backup scheduling, disaster recovery, and more.
Who uses VM Backup?
By industry, VM Backup reviewers are most commonly professionals in information technology and services (32%). The most frequent use case cited by reviewers is server backup (70%).
What do users say about VM Backup pricing?
Most users consider VM Backup to deliver strong value for money, and most reviewers indicate they appreciate its fair, competitive pricing. Most users find the per-host or per-VM pricing models cost-effective. Some reviewers feel certain add-ons can increase costs.
Starting price
per year
Alternatives
with better value for money
Pros & Cons
Backup
Data Recovery
Chat Support
Ease of Use
Error Messages
Pricing
VM Backup’s user interface
VM Backup review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about VM Backup?
Reviewers appreciate VM Backup for its reliable and straightforward backup and restore capabilities, supporting both onsite and offsite storage. They find it easy to set up, manage, and use, with a user-friendly interface and quick deployment, even for those with minimal IT experience. Many highlight the responsive and knowledgeable customer support, as well as the competitive pricing compared to other solutions. They value the continuous addition of new features and strong performance for small to medium environments.
Users report that restores are simple and effective, with granular and full VM recovery options. Some mention minor issues with reporting, update processes, and advanced features, but say these do not significantly impact daily operations.
Select to learn more
Who uses VM Backup?
Based on 194 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
VM Backup's key features
GetApp's analysis of 39 verified user reviews collected between July 2021 and November 2023 identifies VM Backup's most critical features and summarizes user sentiment about those features.
Reviewers appreciate VM Backup's ability to quickly restore files from within a backed-up VM without needing to restore the entire VM. They find it easy to configure and use, supporting both Hyper-V and VMware (excluding the free version). Users report that the selection process for VMs to backup is straightforward, and the replication of VMs to another server is seamless. They mention that once set up, VM Backup works reliably with minimal effort. Of the 20 VM Backup users who gave detailed accounts of their use of VM Backup, 100% rated this feature as important or highly important.
Users report that Backup and Recovery with VM Backup is straightforward and efficient, offering multiple recovery methods from full system restore to individual file restoration. They appreciate the ease of setup and configuration, noting that backups run smoothly and restores always work. Reviewers highlight the ability to boot from backup to save time and the 'single pane of glass' for monitoring and controlling installations. They find the process reliable and user-friendly. Of the 19 VM Backup users who gave detailed accounts of their use of Backup and Recovery, 100% rated this feature as important or highly important.
Reviewers indicate that Backup Scheduling in VM Backup is versatile and flexible, allowing for different schedules on various destinations and continuous data backup. They find the scheduling module easy to set up and use, with a drag-and-drop interface that minimizes errors. Users appreciate the ability to customize schedules to their needs and report that the scheduling works reliably, even for offsite copies and sandbox environments. They value the granular control and straightforward management of backup jobs. Of the 19 VM Backup users who gave detailed accounts of their use of Backup Scheduling, 100% rated this feature as important or highly important.
Users report that Disaster Recovery with VM Backup is reliable and efficient, allowing for quick recovery in case of an outage. They highlight the importance of capabilities like replication, continuous protection, and offsite backups in their DR plans. Reviewers appreciate the ease of restoring full virtual machines and individual files, noting that the process minimizes operational disruptions. They find the recovery speed and reliability important for maintaining business continuity. Of the 23 VM Backup users who gave detailed accounts of their use of Disaster Recovery, 91% rated this feature as important or highly important.
All VM Backup features
Features rating:
VM Backup alternatives
VM Backup
Starting from
595
Per year
IDrive
Starting from
2.95
Per year
NinjaOne
Starting from
No pricing info
Cove Data Protection
Starting from
No pricing info
VM Backup pricing
Pricing plans
Pricing details:
User opinions about VM Backup price and value
Value for money rating:
Of 28 reviews that provide robust commentary on VM Backup's price and value, mention it in a positive light.
Most users consider VM Backup to offer strong value for money, frequently highlighting its fair and competitive pricing compared to other VM backup solutions. Most reviewers indicate they appreciate the per-host or per-VM pricing models, which they find straightforward and cost-effective for their needs. Most users find the software provides a rich set of features at a lower cost than many competitors, and they value the ability to try the product before buying. Some reviewers feel certain add-ons can increase costs, but they generally see the overall package as a good investment.
, and
VM Backup integrations (4)
Integrations rated by users
We looked at 194 user reviews to identify which products are mentioned as VM Backup integrations and how users feel about them.
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“It is needed to host the Drive server and your data, so you cannot set up and use Drive if you don’t own a Synology device such as a DiskStation NAS”
Davide B.
Founder - Owner
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
VM Backup customer support
What do users say about VM Backup customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of VM Backup customer support.
Widely noted by reviewers, VM Backup support responds quickly and resolves issues efficiently, often within minutes or half an hour.
A significant portion of users appreciate the knowledgeable, polite staff and the ease of contacting support via multiple channels.
Common user feedback highlights 24/7 availability and attentive assistance, making problem-solving straightforward and stress-free.
A limited number of users report occasional delays or difficulty reaching support outside certain time zones and noisy phone lines.
Support options
Training options
To see what individual users say about VM Backup's customer support, check out the review snippets below.
“The main positive is support, it is amazingly quick and the agents are helpful.”
Saeed L.
Solutions Architect
“The guys and girls from the support team are lightning fast with response and can help you in minutes.”
Stefan E.
CEO
“Honestly, support is good but needs to improve, support has a ticket number but follow-up is really poor.”
Akshila E.
IT Engineer
“Support is often difficult due to the quality of the phone calls - noisy lines.”
Andy B.
Director
VM Backup FAQs
VM Backup has the following typical customers:
Large Enterprises, Small Business, Mid-size Business, Freelancers
These products have better value for money
Q. What is VM Backup used for?
Altaro VM Backup is a virtual machine backup and replication solution for Microsoft Hyper-V and VMware environments. The cloud-based application ensures business data is always secure with tools for automatic backup, WAN-optimized data replication, cloud storage management, continuous data protection (CDP), and more. Designed for IT departments, IT resellers and consultants, as well as managed service providers (MSPs), Altaro VM Backup provides robust, streamlined, enterprise-level functionality for backup, replication, and deduplication. Data backup and replication can be managed within Altaro VM Backup through features including augmented inline deduplication to speed up backups, WAN-optimized replication to any remote site, continuous data protection (CDP) for more frequent data backups, and concurrency to facilitate more backups simultaneously. All backed-up VM versions can be booted from the backup location at any time in the case of a disaster, and individual files can be retrieved from VM backups in a few clicks. The Altaro VM Backup backup health monitor continuously tracks backup storage health to ensure data is available at all times, and any corruption is automatically repaired as part of the next backup.
Q. What level of support does VM Backup offer?
VM Backup offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
