Jamf Protect vs Mosyle Business Comparison

Like by review title says, I am still learning. There is so much to comprehend in Pro let alone, another integrated product. With that said, the integration is amazing. I love the ease of deployment.

I would love more help on the "clean up" side for when viruses/malware are found. Protect has already caught some issues, some of which are easy to handle and others I'm at a complete loss and just wipe the device. The pricing for education could use some love. We are paying a premium, which I understand; however, I will be honest that competitors (Mosyle) are tempting for education customers such as ourselves. We love jamf to the core though, so the swap cannot be justified currently.

Jamf Protect is great for both home and business and it becomes even better when you use Jamf Protect to set up a virtual private network (VPN). I use VPNs daily to connect to my work computer so I can access my files securely. It is also a great product for home use.

It works fine overall, but it needs to be a bit faster, maybe better if it gets less processing power in the future.

Endless features, has just as much as JAMF

Customer support is poor, response times are too long Emails to account management are ignored The application itself is buggy, things sometimes work and when they don't customer support can't give an explanation, quite unreliable.

I loved the ease of set up and configuration. Mosyle Fuse gets us the extra features that we needed to convince us to move from Jamf Pro, and the price comes in at a great value. Also, submitting a question to support has been a breath of fresh air, with timely and helpful responses.

While the support team is top notch, I wish the support documentation interface was separate from the management interface. There are pieces of Jamf I will miss regarding good software reporting, easy to use extension attributes that are contained in their own area, and quickly updated device group association based on EAs or other system attributes.

One of the primary reasons our team is using Mosyle over other software such as Jamf Pro really boils down to price. We didn't need many of the features found in Jamf Pro, and Mosyle Business does all we need (plus some) for a fraction of the cost. Unless you need a very advanced feature set, Mosyle delivers an excellent management solution for pennies on the dollar compared to other similar solutions.

One of the biggest complaints I have against Mosyle is that the management interface is a progressive web app with no browser history. Everything happens inside of "mybusiness.mosyle.com", so there is no back navigation, bookmarking, etc. This is frustrating when I want to go to a previous management screen using the back button in the browser or on my mouse. The other damper on navigation in Mosyle is the lack of record linking. I wish there was a way to pull up a device record and then branch out to the various profiles/restrictions that are assigned to that device. The profile list is already populated when viewing device info, just make it a link and let me go straight to the profile I want to manage!

-Easy to get started -Price is insanely cheap -Support is phenomenal! -Constant new features -Both Admin and End user friendly

I feel like you guys should make a JAMF nation-esque start up guide with tutorials and videos to help people get started. There are some profiles that are quite vague to understand. It would be much easier if we didn't have to hit up support for questions about it and instead you guys make quick 5 minutes or less videos on what the profile is and what it can do. JAMF does this with their products and it would be awesome if you could too.

Mosyle is, for the lack of a better word - like a breath of fresh air. Mosyle is simple to configure, simple to administer, granular RBAC, it follows the principle of keeping 1 profile to managing only a single setting group - making it extremely easy to troubleshoot/modify profiles. Your technicians will say "Thank You" when they can do nearly anything they can do over SSH/ARD with only a couple of clicks in the Mosyle admin panel.

Mosyle support is very helpful and answered any questions we had - but the support is based in the US and operate during standard US working hours, so support outside those hours is limited. Documentation is provided and available although it is not as extensive as the documentation from Jamf.

What truly sets Mosyle apart from all other MDM vendors is their price point. $1/mo per endpoint is simply industry-shaking prices. If budget is a concern at all, look no further than Mosyle. Mosyle has fantastic customer support, and the onboarding team was immensely helpful. There is a learning curve with any software that is this technical, but support is quick, courteous, and knowledgeable. Top...

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The learning curve is a bit steep. It can be difficult to figure out what to configure if you've never used an MDM before. My only real complaint with Mosyle is relating to the Mosyle Auth SSO login screen. It is a feature that we pay extra for. The problem arises when you have FileVault drive encryption enabled. In order for the SSO login screen to be displayed, you first have to "unlock" your disk by signing into a regular Apple login prompt. Mosyle support indicated that the SSO login screen cannot be displayed until an encrypted disk is unlocked. What this does is force my users to log on twice. Once to unlock the disk, and once using the SSO login screen. SSO = Single Sign On. Single sign on fail, sign on not single.

We began to look at Mosyle when we needed a remote management solution for our iPads. They have two tiers. There is a free version and a paid version. We are currently using the free version. The free version met our needs as we really just needed to push out the installation of certain apps. The free version does this as well as a few other things like setup security and wifi authentication. You can not run scripts in the free version. You do need the paid edition to do this as well as install pkg files. If you also need active directory integration, you will require the paid version as well. Compared to other solutions out there, the paid version is a bargain. Support was excellent and the onboarding process was easy.

We did have some trouble at first following along how they have their functions organized. We were more use to using the JAMF interface and so this took some getting use to and it wasn't always intuitive to figure out where things were. But, Support was excellent and always helped us through any issues we had.