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Secure email for confidential & sensitive documents

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NeoCertified Features

Features Summary

Functionality

4.8

/5

102

Total features

16

5 categories

NeoCertified features

API
Alerts/Notifications
Archiving & Retention
Compliance Management
Compliance Tracking
Data Recovery
Email Distribution
Email Filtering

Common features of HIPAA Compliance software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Archiving & Retention
Assessment Management
Audit Management
Audit Trail

Price starts from

99

Per year

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.8

/5

102

Price starts from

99

Per year

Total Features

16

Unique features

  • Data Recovery

  • Email Distribution

  • HIPAA Compliant

  • Email Filtering

Functionality

4.6

/5

1.1K

Price starts from

396

Per year

Total Features

69

Features in Common

6

Unique features

  • Fraud Detection

  • Continuous Monitoring

  • Network Monitoring

  • Bot Mitigation

Functionality

4.7

/5

459

Price starts from

20

Per month

Total Features

30

Features in Common

4

Unique features

  • Real-Time Monitoring

  • Activity Monitoring

  • ML Algorithm Library

  • Content Management

Common NeoCertified comparisons

NeoCertified logo
SpamTitan logo
NeoCertifiedvsSpamTitan

Reviewers who mentioned features said:

RW
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Ross W.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use - could use additional functionality

Reviewed 3 years ago

NeoCertified has helped us with our HIPAA compliance, its most important function to our agency.

Pros

I like the relative ease of use. All of our staff who are using Neocertified were up and running quickly.

Cons

It would be nice to be able to sort your "Read" emails into folders.

DV
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David V.

Nonprofit Organization Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NeoCertified has delivered a very straightforward and easy end-user experience

Reviewed 7 years ago

We utilize this software to maintain our HIPAA compliance will sending ePHI

Pros

Our employees love how easy it was to send a secure communication. The learning curve is minimal and requires virtually no training to get the end-users up and using neocertified

Cons

From a company Admin perspective, it would be very beneficial to have more tools and control over the back end of the system.

Vendor response

Thanks for your review, David! I am thrilled to hear that your employees enjoy how easy the product is to use. Please feel free to reach out to me directly about the Admin process. I'm confident we can accommodate you with any of the tools that you might need. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified

DC
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Deidra C.

Law Enforcement, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value and Easy to Use

Reviewed 4 years ago

I have been pleased so far with the overall service. The customer support has been quick and easy and the email itself has been very user friendly. As previously stated, the only drawback I have found is that I can't easily import my contacts.

Pros

I like that the software is easy to use and that my recipients have no trouble getting my emails. Customer service has been great and I have had no trouble getting help when I needed it.

Cons

When I first set up the email, I didn't have enough storage so I had request more. It didn't take long at all for me to get a response and get the storage capacity I needed. It would be wonderful if I could import my contacts from my gmail account. If there is a way to do it, I haven't found one that works yet.

Vendor response

Thanks for the kind words, Deidra! If you ever need anything, please don't hesitate to contact me directly. Thanks Peter Schaub President & CEO NeoCertified

KK
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Keli K.

Mental Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NeoCertified Review 2021

Reviewed 3 years ago

Our business has peace of mind knowing that our emails are secure, whether working in the office or remotely. There is integration across all devices; laptops, desktops, and mobile phones.

Pros

The add-in for outlook is very easy to use, download and installation is very user friendly. There is also a mobile version for when our users are not at their desk or working remotely, since COVID a lot of people have been using their personal devices for transmitting PHI, and the mobile version for iPhone and Android is great.

Cons

At this time, currently there are no negative reviews.

MP
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Michael P.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly functional secure email service at a great value

Reviewed 3 years ago

As a HUD-approved counseling agency, we have strict compliance for securing customer Personally Identifiable Information. We have used NeoCertified Secure Email for over 5 years, and it has been a highly effective and easy-to-use service for our needs.

Pros

The Outlook Drop-in feature allows us to send and receive secure emails easily from our standard email.

Cons

We have not experienced any issues with this service in over 5 years of use.

MH
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Miki H.

Medical Practice, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HIPAA compliant and affordable encryption!

Reviewed 2 years ago

As a medical office, it is critical that I have a way to share medical information safely. NeoCertified absolutely helps with this. And for a small office of 1, pricing was critical and NeoCertified was a great option for me.

Pros

Peace of mind. I am a small medical practice and knowing that any medical and personal information coming from my office is encrypted is important for me and the client.

Cons

Does not integrate with Mac Mail so I have to enter via the online portal. Not that big a deal really. While I am not able to compose via my regular Mail app, I am notified of any activity in my regular inbox.

LH
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LYNN H.

Accounting, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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"Excellent Product"

Reviewed 4 years ago

Fabulous, its good to know that sending emails back and forth to my clients are secure with the email encryption that is provided.

Pros

Easy set up, easy to use, user friendly. It provides email encryption for both businesses and individuals. I am a bookkeeper and have recommended NeoCertified to several of my clients and they too love this software.

Cons

There are absolutely no cons for me with NeoCertified

Vendor response

Thanks so much for the kind words, Lynn. If you ever need anything, feel free to reach out to me directly. Peter Schaub President & CEO NeoCertified

CM
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CAROL M.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product keeps me compliant

Reviewed 3 years ago
Pros

NeoCertified is easy to install and easy to use.

Cons

From time to time I need to go in and empty the mailboxes. A notification would be nice instead of getting error messages.

MM
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Maria M.

Insurance, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful Product and Great Customer Service - Highly Recommended

Reviewed 5 years ago

Allows us to send and receive health insurance documents containing highly sensitive information without worry.

Pros

We have been completely happy with the service. NeoCertified is simple to install and use, reliable, efficient, cost effective, and offers great customer service.

Cons

No complaints - a client or two had trouble logging in to access the secure email once or twice but the error was on their end.

Vendor response

Thanks so much for the kind words, Maria! If you ever need anything, feel free to contact me directly. Peter J. Schaub President & CEO NeoCertified

SB
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Sedeana B.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful service

Reviewed 5 years ago
Pros

The ease of use is great! It allows our office to send emails securely with no worries.

Cons

Recipients have a bit of a hard time opening the emails every now and then.

Vendor response

Thanks for the kind words, Sedeana! Please let me know if you need anything moving forward. Peter J. Schaub President & CEO NeoCertified

LJ
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LeAnn J.

Accounting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Accounting Firms

Reviewed 3 years ago
Pros

NeoCertified helps me meet compliance requirements because I can send sensitive documents to clients and they can send documents to me all securely. This is important when dealing with tax documents that contain account numbers, social security numbers and other sensitive information. I love the fact that I don't have to support my clients when they use it, they can reset their own passwords and contact technical support. I also like that it integrates with Outlook so I can send a secure email just like a regular email, I just click send secure instead of send. Oh, and from sales to technical support, they have quick and excellent service.

Cons

There are really no cons. I wouldn't change a thing.

AG
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Alicia G.

Banking, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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NeoCertified-Great Product, Great People.

Reviewed 8 years ago

We have been a customer for a few years now and have been very happy with the product, customer support and sales. Support is always fast to respond to any issue I have and if I needed an immediate fix, someone has always answered my call. They worked diligently to correct an add -in issue for our conversion to 365 and were in constant communication. The only complaint I've heard since our move to 365 is the add -in is not as cohesive as it was in Outlook client. I use the reporting function in the admin portal to maintain banking compliance and standards. It gives me the ability to monitor usage, users and most importantly non-users. I can honestly say I have never been dissatisfied or felt the need to look elsewhere. It is hard to find a company you can say that about these days.

Pros

Ease of use

Cons

The redirection to NeoCertifed from Office 365

Vendor response

Thanks, Alicia. We appreciate the kind words about sales, support, and the overall product, and the customer input about the 365 add-in. Feel free to give us a call to discuss how we can better improve the solution to meet your needs.

KM
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Kelly M.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly, easy to setup and maintain. One of the easiest parts of my job to manage.

Reviewed 7 years ago

Ease of setup and portability. The plugin to outlook makes this seamless and user friendly. Setting up accounts can not be made any easier.

Pros

The support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!

Cons

About the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Vendor response

Thanks so much for the kind words, Kelly! If you ever need anything in the future, please don't hesitate to call or email. Peter Schaub

BD
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Barbara D.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Fit!

Reviewed 3 years ago

I have been using NeoCertified for one year and have been extremely pleased with their product. I have shared my experiences with several colleagues who have also signed on with NeoCertified!

Pros

I was looking for secure email to use for my small business and contacted NeoCertified to inquire about their product. I was attracted to NeoCertified as it worked with Outlook, was easy to upload and very affordable. The staff that I interacted with were very attentive to my questions and helpful with my initial set-up. The recipients of the emails sent through NeoCertified have stated ease of opening and responding to email as there is only a one-time password set by the recipient. I am very pleased with this product.

Cons

I have no negative comments to offer about NeoCertifed secure email.

SB
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Sandra B.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A seamless and easy secure email platform

Reviewed 3 years ago

I found the platform to work quite well with the needs of my business. It's easy to use and doesn't require me to take the time to go onto the platform online to send and receive messages. The recipients only need to create and save a password once, making it easy for them to receive messages.

Pros

The ability to receive and send secure emails directly from my Outlook email platform.

Cons

Sometimes Outlook disables NeoCertified as it slows the loading of Outlook. I need to manually re-enable it. Also, if I download new email responses on one computer, I'm not able to download them to Outlook on another computer.

JM
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Jim M.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Secured Email Simplified.

Reviewed 5 years ago

Neocertified is a simple, secure solution that we use for Clients who require HIPAA compliance. Integrates easily with Microsoft Outlook and our users overall are quite pleased with the software and service. We receive very little tech support calls on this software once installed. In the very few times we had any questions, Neocertified's team promptly responded and resolved the issue.

Pros

Ease of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.

Cons

In the many years we've used the software and service, never had an issue.

Vendor response

Thanks for the kind words, Jim. If you ever need anything, don't hesitate to contact me directly. Peter J. Schaub President & CEO NeoCertified

KS
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Kevin S.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Neocertified Provides a Great End to End Encryption User Experience

Reviewed 7 years ago

HIPAA, and Privacy Compliance

Pros

Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Cons

No cons were added to this review

Vendor response

Thanks for the kind words, Kevin. Let me know if you ever need anything in the future and I will be happy to help! Peter

SM
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Steve M.

Insurance, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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very easy to install and simple instructions

Reviewed 7 years ago

Our company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.

Pros

The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.

Cons

So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

Vendor response

Thanks for the review, Steve! Let me know if you ever need anything in the future and I will be happy to help. Peter

DE
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Dr.Joseph E R.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Practical HIPPA Compliant

Reviewed 3 years ago

Overall, I have no complaints. It suits or purpose and serves our needs.

Pros

Program was easy to install. Customer support is outstanding. Easy to use. Easy to search emails. Love the tracking feature especially and the easy upload of documents. Price is right for our practice, we are small but busy and does not cost a fortune to be HIPPA compliant with Neocertified.

Cons

No plugin for Mac. Would love to just use one email source instead of two.

DP
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Debbie P.

Nonprofit Organization Management, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NeoCertified Great Secure Mail Service!!

Reviewed 3 years ago

We have had a very positive experience with NeoCertified. The customer service has been very user friendly and helpful. It has been easy to maintain. As our needs have changed as an agency NeoCertified worked with us as needed.

Pros

The customer service has been great. Everytime I have needed Neo-Certified help they have been available and ready to help. They have recently updated the User Interface. It looks much more user friendly than before updated.

Cons

I work in a residental children's home for teenage children. We often have to send email by Neo-Certified due to our Hippa regulations. The various agencies we send Neo-Certified mail have to open their own log in--they have not liked Neo--but I think it is more of an user more than Neo. With the new User Interface--I am hoping they will be more willing to work with us and NeoCertified.

AB
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Ace B.

Government Administration, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just what we were looking for!

Reviewed 2 years ago

Certain departments in our office deal with sensitive data that needs HIPAA compliance. NeoCertified allowed us to buy a small number of licenses, since we only had a couple of users in need of this kind of security. Every other company we researched was forcing us to buy an expensive license for our entire domain. NeoCertified also plugged in perfectly with Rackspace, our email provider. So if you're in a municipality or business and only have a few users that need HIPAA compliance, NeoCertified is the clear way to go.

Pros

*Integration with our Rackspace email system *Ease of use for the user *Easy to train my users with *Outlook plugin *AWESOME pricing *Super easy to implement into our system, virtually no setup on my end.

Cons

I'm so pleased with NeoCertified for our county's purposes, I have no cons to list here.

DS
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Doug S.

Banking, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very positive overall. Great product at a reasonable price.

Reviewed 7 years ago
Pros

The admin console is great for centralized management, allowing for easy onboarding and email tracking. The product provides ease of use for our employees and recipients.

Cons

The Outlook add-in has all the necessary functionality and makes using NeoCertified easy for Outlook users. However, there have been issues with the add-in disabling itself. This is not a common issue, just trying to find something I like the least about this software.

Vendor response

Thanks so much for the positive words, Doug! We are always updating and enhancing the experience for users and will continue to do so for the Outlook plug-in to limit any issues you have with it. Please let me know if you ever need anything moving forward. Peter Schaub President & CEO, NeoCertified

DM
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Dean M.

Insurance, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Review

Reviewed 3 years ago

I use this secure email daily to send and receive private health information. All the the businesses that I communicate with through this platform appreciate the easy to use system and the fact that all the data is protected

Pros

Very easy to use platform that is very user friendly

Cons

There is nothing that I do not like about this platform

JA
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John A.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Don't even notice it's there...

Reviewed 7 years ago

We did research on several of the mail encryption tools that are HIPAA compliant for our dental clinic. NeoCertified came out on top. For us, the best part of NeoCertified is how effortlessly it integrated with the Microsoft Outlook Mail system. It makes sending and receiving encrypted medical records easy like it should be!

Pros

We like NeoCertified because it is easy to use, easy to set up, and nearly invisible to the user.

Cons

We really didn't have any obstacles in purchasing, setup, or usage. It's a well thought out product.

Vendor response

We're glad you're so pleased with our Secure Email Solution, John. Thanks for the kind words and let us know if we can do anything for you in the future!

JB
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John B.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I can't say good enough things about the service and support offered to me from NeoCertified

Reviewed 7 years ago

Encrypted email Hippa Compliant

Pros

Easy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.

Cons

No cons were added to this review

Vendor response

Thanks, John! I really appreciate all of the kind words. Let me know if you ever need anything in the future. Peter