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NeoCertified

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Secure email for confidential & sensitive documents

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NeoCertified Pricing

Pricing overview

Value for money rating

4.9

/5

102

Price starts from

99

Per year

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Single user: $99 per user, per year

Multiple users: Get in touch with NeoCertified

Discounts are available for non-profit organizations.

What users say

We have been completely happy with the service. NeoCertified is simple to install and use, reliable, efficient, cost effective, and offers great customer service.
NeoCertified absolutely helps with this. And for a small office of 1, pricing was critical and NeoCertified was a great option for me.

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Reviewers who mentioned pricing said:

LE
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Lynne E.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Affordable Encrypted Email

Reviewed 3 years ago

Very good service.

Pros

The product is easy to use. The price is affordable.

Cons

Recipients seem to have trouble figuring out how to open the encrypted emails or ignore them. When we send emails to insurance carriers, they typically never get opened. I don't know if this is an industry problem or why this happens.

DC
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Deidra C.

Law Enforcement, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value and Easy to Use

Reviewed 4 years ago

I have been pleased so far with the overall service. The customer support has been quick and easy and the email itself has been very user friendly. As previously stated, the only drawback I have found is that I can't easily import my contacts.

Pros

I like that the software is easy to use and that my recipients have no trouble getting my emails. Customer service has been great and I have had no trouble getting help when I needed it.

Cons

When I first set up the email, I didn't have enough storage so I had request more. It didn't take long at all for me to get a response and get the storage capacity I needed. It would be wonderful if I could import my contacts from my gmail account. If there is a way to do it, I haven't found one that works yet.

Vendor response

Thanks for the kind words, Deidra! If you ever need anything, please don't hesitate to contact me directly. Thanks Peter Schaub President & CEO NeoCertified

MP
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Michael P.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly functional secure email service at a great value

Reviewed 3 years ago

As a HUD-approved counseling agency, we have strict compliance for securing customer Personally Identifiable Information. We have used NeoCertified Secure Email for over 5 years, and it has been a highly effective and easy-to-use service for our needs.

Pros

The Outlook Drop-in feature allows us to send and receive secure emails easily from our standard email.

Cons

We have not experienced any issues with this service in over 5 years of use.

MH
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Miki H.

Medical Practice, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HIPAA compliant and affordable encryption!

Reviewed 2 years ago

As a medical office, it is critical that I have a way to share medical information safely. NeoCertified absolutely helps with this. And for a small office of 1, pricing was critical and NeoCertified was a great option for me.

Pros

Peace of mind. I am a small medical practice and knowing that any medical and personal information coming from my office is encrypted is important for me and the client.

Cons

Does not integrate with Mac Mail so I have to enter via the online portal. Not that big a deal really. While I am not able to compose via my regular Mail app, I am notified of any activity in my regular inbox.

AB
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Allison B.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very easy to install and implement, good customer service and support

Reviewed 7 years ago
Pros

Easy to use. Easy to implement. Reliable and inexpensive compared to similar tools. Can be used by both software savvy folks and beginners.

Cons

Doesn't have some of the bells and whistles of other software but it's significantly less expensive.

Vendor response

Thanks for the kind words, Allison! If you ever need anything in the future, don't hesitate to give me a call or shoot me an email. Peter Schaub

MM
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Maria M.

Insurance, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful Product and Great Customer Service - Highly Recommended

Reviewed 5 years ago

Allows us to send and receive health insurance documents containing highly sensitive information without worry.

Pros

We have been completely happy with the service. NeoCertified is simple to install and use, reliable, efficient, cost effective, and offers great customer service.

Cons

No complaints - a client or two had trouble logging in to access the secure email once or twice but the error was on their end.

Vendor response

Thanks so much for the kind words, Maria! If you ever need anything, feel free to contact me directly. Peter J. Schaub President & CEO NeoCertified

TG
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Tiffany G.

Individual & Family Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LOVE IT!

Reviewed 5 years ago

We are extremely pleased with the customer service! We always get a quick response and they stay with you until the problem is solved.

Pros

This product has been a life saver for our small non-profit! We love the features available like email retraction. It is very cost effective for our organization. We love that you can use an app from your phone as well.

Cons

It is not easy to use with Apple products. You have to purchase something to make it compatible which adds to the expense.

Vendor response

Thanks for the kind words, Tiffany. We are looking into better enhancing our integration with Apple products and can hopefully get that streamlined for you and other Apple users. Let me know if you have any other feedback or comments. Peter Schaub President & CEO NeoCertified

BS
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Bruce S.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product for secure emails

Reviewed 3 years ago
Pros

NeoCertified is an easy to use, affordable product for a small business like mine. It allows me to send secure emails to our clients and vendors to protect confidential information. With one click of a button in Microsoft Outlook, I can send my secure email.

Cons

I would like a feature to place a secure link on all of my outgoing emails so that anyone can send me secure information through NeoCertified.

VS
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Valerie S.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Self employed small consulting business- NeoCertified is the best/least expensive option

Reviewed 3 years ago

Great experience with each member of the Neocertified team that I have worked with.

Pros

NeoCertified is easy to use and customer service is very responsive if you do run into issues. I send emails with Personal Health information (PHI) and Neocertified was the most affordable secure email platform for me, and I did quite a lot of research before purchasing.

Cons

Easy to integrate with GSuit/Gmail, however I wish that it was easier for my customers to quickly reset their passwords without calling customer service. I received an email that this feature will be added soon. Still well worth the money.

BP
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Beth P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.

Reviewed 7 years ago

Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.

Pros

Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

Cons

In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Vendor response

Thanks so much, Beth! We are extremely pleased that Customer Connect is working out so well for you. We also appreciate the feedback and will pass along this information to our development team.

BD
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Barbara D.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Fit!

Reviewed 3 years ago

I have been using NeoCertified for one year and have been extremely pleased with their product. I have shared my experiences with several colleagues who have also signed on with NeoCertified!

Pros

I was looking for secure email to use for my small business and contacted NeoCertified to inquire about their product. I was attracted to NeoCertified as it worked with Outlook, was easy to upload and very affordable. The staff that I interacted with were very attentive to my questions and helpful with my initial set-up. The recipients of the emails sent through NeoCertified have stated ease of opening and responding to email as there is only a one-time password set by the recipient. I am very pleased with this product.

Cons

I have no negative comments to offer about NeoCertifed secure email.

JM
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Jim M.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Secured Email Simplified.

Reviewed 5 years ago

Neocertified is a simple, secure solution that we use for Clients who require HIPAA compliance. Integrates easily with Microsoft Outlook and our users overall are quite pleased with the software and service. We receive very little tech support calls on this software once installed. In the very few times we had any questions, Neocertified's team promptly responded and resolved the issue.

Pros

Ease of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.

Cons

In the many years we've used the software and service, never had an issue.

Vendor response

Thanks for the kind words, Jim. If you ever need anything, don't hesitate to contact me directly. Peter J. Schaub President & CEO NeoCertified

DE
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Dr.Joseph E R.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Practical HIPPA Compliant

Reviewed 3 years ago

Overall, I have no complaints. It suits or purpose and serves our needs.

Pros

Program was easy to install. Customer support is outstanding. Easy to use. Easy to search emails. Love the tracking feature especially and the easy upload of documents. Price is right for our practice, we are small but busy and does not cost a fortune to be HIPPA compliant with Neocertified.

Cons

No plugin for Mac. Would love to just use one email source instead of two.

AB
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Ace B.

Government Administration, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just what we were looking for!

Reviewed 2 years ago

Certain departments in our office deal with sensitive data that needs HIPAA compliance. NeoCertified allowed us to buy a small number of licenses, since we only had a couple of users in need of this kind of security. Every other company we researched was forcing us to buy an expensive license for our entire domain. NeoCertified also plugged in perfectly with Rackspace, our email provider. So if you're in a municipality or business and only have a few users that need HIPAA compliance, NeoCertified is the clear way to go.

Pros

*Integration with our Rackspace email system *Ease of use for the user *Easy to train my users with *Outlook plugin *AWESOME pricing *Super easy to implement into our system, virtually no setup on my end.

Cons

I'm so pleased with NeoCertified for our county's purposes, I have no cons to list here.

DS
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Doug S.

Banking, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very positive overall. Great product at a reasonable price.

Reviewed 7 years ago
Pros

The admin console is great for centralized management, allowing for easy onboarding and email tracking. The product provides ease of use for our employees and recipients.

Cons

The Outlook add-in has all the necessary functionality and makes using NeoCertified easy for Outlook users. However, there have been issues with the add-in disabling itself. This is not a common issue, just trying to find something I like the least about this software.

Vendor response

Thanks so much for the positive words, Doug! We are always updating and enhancing the experience for users and will continue to do so for the Outlook plug-in to limit any issues you have with it. Please let me know if you ever need anything moving forward. Peter Schaub President & CEO, NeoCertified

KL
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Kordel L.

Nonprofit Organization Management, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Produce for the Price

Reviewed 3 years ago

Very pleased with the software. I tried several other options and NeoCertified was priced better than most and was easier to implement than most. Their support and sales staff have also been exemplary to work with.

Pros

It incorporates seamlessly into Outlook. It is easy and intuitive to use.

Cons

There's not much to NOT like. I will say that one of our users had trouble getting the Outlook plugin to work, and it took a call with technical support to work out the kinks. But since that was only one person (out of about 12), that is more of a positive. And it was a chance for their support to shine. They have always been quick and helpful. Another negative is that in Outlook when you want to send a reply securely, the "Send NeoCertified" button is missing unless you "Pop Out" the email, which is not initially intuitive.

MB
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Monika B.

Insurance, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple and Affordable

Reviewed 5 years ago

Excellent customer service and easy to use via Microsoft Outlook. Overall, very happy with NeoCertified.

Pros

Simple to use and affordable, especially for a smaller agency. Set-up was seamless and the modules to walk through set up were very clear.

Cons

Some secure email recipients outside our organization were unable to receive the secure message due to their own firewall security protection, although that issue was infrequent.

Vendor response

Thanks for the kind words, Monika! If you ever need anything in the future, don't hesitate to reach out to me directly. Peter J. Schaub President & CEO NeoCertified

NB
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Nicole B.

Hospital & Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful value

Reviewed 3 years ago

Great product and great team supporting the product. It simply works and achieves our goal of securing information when necessary. Excellent value as well. I would highly recommend it to anyone looking for a secure platform for secure email transmission.

Pros

It has been easy to use and reliable for years. I like the integration it offers for PC users as well. Customer service is highly responsive. It is also great that we can send larger than normal attachment sizes whereas most other email clients reject these.

Cons

I wish there was integration for Mac users with Office 365.

VG
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Valorie G.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Reliable Product

Reviewed 3 years ago
Pros

The product is easy to use and works well with our system. Billing and pricing are very comparable as well.

Cons

Would like to see more expansion with this product.

PK
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Patti K.

Banking, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy Secure Email

Reviewed 3 years ago

I have no complaints so that means its a good product in my opinion.

Pros

I love how easy it is to send a Secure email. Its a simple add-on to Outlook and one click to send a secure email. Our clients find it easy to use as well when sending their documentation. For a small company this is a great solution for secure emails at a good cost.

Cons

It'd be an even better product if it came with greater storage/memory size without having to pay for more space.

AN
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Andrew N.

Mental Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Like it!

Reviewed 3 years ago
Pros

When I needed help the customer service reply almost immediately to my emails. Our communications and attached documents are HIPPA regulated and our personal information are safe and protected using NeoCertified. The price is very affordable for our small organization. This works great for us.

Cons

I wish the extension in Google would allow to see the draft and sent messages.

JE
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Joseph E R.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Secure emails without all the HASSLE

Reviewed 4 years ago

Overall, it is great product for the price and purpose.

Pros

Easy to setup and use from end to end user.

Cons

Would like to see a possible calendar added and to make it easier for the end user to access.

Vendor response

Thanks so much for the review, Joseph! I am glad you're enjoying the product. Let me know if you ever need anything. Peter Schaub President & CEO NeoCertified

BK
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Bill K.

Oil & Energy, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple solution for sharing confidential info

Reviewed 3 years ago

Good. All I need.. Sharing confidential documents quickly and with confidence that the message is secure.

Pros

Easy to use. All I needed is a secure method of sharing confidential information with our executive team, and NeoCertified offered a very straight forward and affordable solution.

Cons

no comment to offer at this time. I was forced to fill this blank space... so... here is what I like least... being forced to do "nothing". Don't do it again.

TK
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Teena K.

Accounting, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Secure Email Solution!

Reviewed 3 years ago

I needed a secure email solution for clients to send me documents and vice versa. This is a great solution that I could afford. The pricing on the many other solutions out there is much higher and out of reach for some small businesses.

Pros

Neocertified is not only an easy to use but affordable secure email solution.

Cons

Not an issue with Neocertified but rather all solutions require the recipient to create a user name and password and they get confused sometimes but the instructions provided are helpful.

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Lucas L.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just what we needed to send secure, sensitive information via email for a reasonable price

Reviewed 6 years ago

We have a secure way to send sensitive information via email.

Pros

NeoCertified was easy to setup on our PCs, the Outlook plug-in makes sending secure emails a breeze and is very easy for users to learn and use. The pricing was great as well!

Cons

To be honest, there isn't anything I dislike about it. The thing I like lease is that I hadn't stumbled across it earlier, we only found out about it due to a referral from another company that was using it.

Vendor response

Thanks so much for the review, Lucas! Please let me know if you have any further questions or comments in the future! -Peter Schaub, President & CEO