ConnectWise SIEM Reviews - Pros & Cons, Ratings & more

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ConnectWise SIEM is a threat detection and response management software designed to help enterprises create, launch, and manage cybersecurity programs. The platform enables organizations to identify potential threats and malicious activities across networks & connected devices via a unified portal.

ConnectWise SIEM

Linux

Web-based

Windows

Director

The integration with a lot of the core services we use made this a clear winner when reviewing. The ongoing communication from the team allows us to be confident in how the product is working.

Technical Consultant

The Perch team has been fantastic with helping us get setup with our SIEM solution. Questions were answered promptly, and issues handled and taken care of.

Director of Services

Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service.

NOC Team Lead

The team at Perch is very helpful and SUPER easy to work with. Support is a pleasure to work with and will always find a solution quickly.

Enterprise Network Engineer

It works well, has great integration support, easy to deploy and manage, and the company is great to work with and provides awesome support.

Lead Security Advisor

Our team has always been impressed with the team from Perch and their knowledge of the product and their willingness to help has always been Top Notch.

Network Administrator

Everyone is super knowledgeable and always willing to help. It does not matter what it is you need help with.

System Administrator

The staff are all super helpful, the software works as intended, and the analysts are responsive. Lots of KB articles already written up make my life easy.

Director of Managed Services

To be quite honest they have built a tool that anyone could build but they are selling the community and their willingness to continue to improve upon their tool.

Cybersecurity Analyst

Additionally, this solution seamlessly combines NDR and SIEM into one slick easy to use and navigate solution portal.

The only con is that it's too bad we need a service such as this.

IT Security Manager

Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost.

Perch has a very tight community and clearly built by people with great security experience.

Product Manager

Sometimes links don't take you to the correct alert, which can cause confusion. Physical sensors can go offline which is troublesome given the remote nature of all employees.

We have multiple success stories from this product where a significant crisis was stopped before it became a crisis.

Solutions Architect

It can be slow to load at times with no indication something is loading.

Their network sensors take in data from various feeds (like FS-ISAC) to look out for trending indicators of compromise in your business sector. Web interface is very intuitive and clean.

Manager, Tools and Process

MSP friendly threat detection. This space is filled with solutions designed for large enterprises, which is out of reach for a lot of typical MSP customer sizes and budgets.

Blackpoint MDR

FortiSIEM

It's great to have access to everything I need without having to engage support engineers. I can do searches, setup custom reports, and onboard new customers. It's a little slow at times but it does what it says it can do. 

Fully self service managed SIEM

A really great team, easy to get a hold of and really a big part of helping us stop the bad guys in our customers.  We have multiple success stories from this product where a significant crisis was stopped before it became a crisis.  Also, it is very reasonably priced.  This has made it easier for us to approach even our smaller customer.  Lastly, we use the product to help us protect and detect our own network.

A great product that has helped us immensly in providing cyberdefense to our customers

Perch is very good at selling its product but it doesn't deliver on its promise. It's not a true log mangaement or SIEM. Their SOC is more of a Support than anything else. They are too junior

Perch failed us for Security and compliance

The people at Perch from the top to the bottom are great. If you run into issues, have questions, or just need some advice, they are there for you. Also, their SOC is based in Houston on USA soil which is important to many when you have someone watching your back from a cyber perspective.

Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated

From the moment we have started working with Perch, they have been at the top of our list of vendors.

Great product to help MSPs scale their security business

I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective.  Perch requires more knowledge of query languages to dig some of the information out that I want to see.  On the administrative side of things Perch is far easier to implement than Splunk and does not require a dedicated engineering staff to maintain.

An enterprise vs MSP view.

Great benefits with insight into information we would not have had otherwise.  Great team and the desire to provide excellent customer service.  Not thrilled with the onboarding process and the lack of linear progression through each task to ensure each tenant is fully operational before moving on to the next team.  Not for lack of intent on the Perch team, mind you, they are a really terrific group of folks.

Have your onboarding process ironed out and fully vetted before starting!

Perch has built a product that enables us to provide detection across our client base. Their SOC makes our lives easier by going through the majority of the information collected, and alerts us when there is something we need to be aware of. They are rapidly adding new features and integrations, allowing us to stay on top of new threats.

A true partner for improving cybersecurity

They have been overall amazing. The staff are all super helpful, the software works as intended, and the analysts are responsive. Lots of KB articles already written up make my life easy. The monthly calls are really nice as well since they actually listen to the users.

Best SIEM for us busy administrators

100% positive.  No issues with price, no issues with their service, and the clients we deploy it on appreciate the additional insight to their security.

Perch Security

The team is easy to contact, which is a huge plus. SIEM, or Security Information and Event Management will help you stop a a problem before it becomes a crisis.
For the price, it is hard to complain. We use Connectwise to assist in protecting and detecting threats on our own network.

Better and less expensive, certainly a great combination.

I have spent 100's of hours navigating, administrating, and configuring both the NDR and SIEM functions of this solution and overall I would say that it is exceptional in the NDR aspects but a little lacking in the SIEM aspects. 

Perch for MSSPs

Hi Luke,

We'd love to talk to you about developer support and tools to help you get the most out of Perch. When you're available, please send us an email at hello@perchsecurity.com and we can set up a time to talk with one of our developers directly. 

Thank you!

We love working with the Perch team!  They have been there with us through the process to help us understand that it was the right tool for us and also in tweaking as our needs and their tool has evolved.  Overall I would recommend that any managed services provider consider this tool in their stack if they want to protect, and impress, their clients.

Perch has made delivering advanced security services possible for our business!

excellent. we have never had any issues and everyone we have worked with has always been willing to go above and beyond to assist. I really feel like they put their customers needs as priority #1.

great product and worth the cost

CNWR Review

The team at Perch is very helpful and SUPER easy to work with! Support is a pleasure to work with and will always find a solution quickly.

Perch SEIM/SOC is invaluable

We have three monthly calls with them, so stay up to date as much as possible. They definitely work hard to make a good product, are very open in terms of roadmap, new features, issues, etc. I honestly wish all of our vendors were like Perch

Great SIEM Solution and Company

MSP friendly threat detection

It has been a great tool internally, and gives us a level of confidence that we certainly did not have before.

Great Solution for SIEM and SOC for a Small or Mid-Market company serious about security

Fue muy cómoda, simple y bastante adaptable a cada uno de los desarrolladores por más nuevos que sean. Es muy recomendable.

Es muy cómodo trabajar con ConnectWise SEIM 

It is very comfortable to work with ConnectWise SEIM

Support team is with us every step of the way.   Very happy with the overall product and the value it delivers.

Perch Review from Managed Service Provider

Easy to consume SIEM

Our team has always been impressed with the team from Perch and their knowledge of the product and their willingness to help has always been Top Notch!

MSP using Perch for customer networks

A breath of fresh air

Seem to hire very competent people
Worked very hard on ux 
Good branding


ConnectWise SIEM Reviews (2025)

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