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Encrypted cloud-based, automated password protection

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Passportal Features

Features Summary

Functionality

4.2

/5

89

Total features

40

8 categories

Passportal features

Access Certification
Access Controls/Permissions
Access Management
Active Directory Integration
Alerts/Notifications
Application Security
Audit Management
Audit Trail

Common features of Identity Management software

API
Access Certification
Access Controls/Permissions
Access Management
Active Directory Integration
Activity Dashboard
Application Management
Audit Management

Price starts from

18

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

89

Price starts from

18

Per month

Total Features

40

Unique features

  • Access Certification

  • Password Protection

  • Self-Service Access Request

  • Process/Workflow Automation

Functionality

4.6

/5

2.7K

Price starts from

4

Per month

Total Features

63

Features in Common

29

Unique features

  • Threat Intelligence

  • Multiple User Accounts

  • Security Auditing

  • Policy Management

Functionality

4.7

/5

2K

Price starts from

7.99

Per month

Total Features

40

Features in Common

23

Unique features

  • Activity Tracking

  • SSL Security

  • Encrypted Password Storage

  • Threat Intelligence

Common Passportal comparisons

Passportal logo
Keeper Security logo
PassportalvsKeeper Security
Passportal logo
LastPass logo
PassportalvsLastPass
Passportal logo
1Password logo
Passportalvs1Password
Passportal logo
Duo Security logo
PassportalvsDuo Security

Reviewers who mentioned features said:

OP
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Ollie P.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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General

Reviewed 5 years ago

Good

Pros

Nice looking, good integrations for current software

Cons

Every time you choose another entry the page refreshes!

RM
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Robert M.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Lost promises

Reviewed 5 years ago
Pros

Password management and integration with connectwise control

Cons

Unable to create folders to organize articles. Unable to update passwords through connectwise automate.

GC
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Graham C.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great Product, Serious Implementation Issues

Reviewed 5 years ago

It's a good tool, but the configuration is taking way to long

Pros

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Cons

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed...

TG
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Tim G.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 5 years ago

Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible. The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.

Pros

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient. The password sync with servers has helped a lot with user support.

Cons

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation. At times the server password sync can be buggy but it is easily fixed with a reinstall of the software. The customization of the documentation is a little lacking but not too bad.

RB
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Ronald B.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fairly new, but very technical user

Reviewed 5 years ago

We were LastPass users for 5 years. Passportal is definitely an upgrade. However, LastPass' extensions seem to be more mature and compatible.

Pros

- Very well thought out and robust feature set - Portal layout - Global search with options - AD integration

Cons

- Browser extension incompatible with Duo 2FA for certain sites - Organization key requirement. It resets on its own and I don't like storing it somewhere else - Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

TK
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Thomas K.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Passportal Feedback

Reviewed 5 years ago

So many users complained about having to use a password manager. Once we got them setup and some basic training they quickly realized the value and are now advocating password management to clients, friends and family.

Pros

The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.

Cons

Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.

IH
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Ian H.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Passportal Review

Reviewed 2 years ago

Very positive, TOTP feature came in later than other bits of software but it's here now so it's all good. Easy to use, fast, secure, can't complain!

Pros

Easy to use, super secure, customisable. Almost everything required when managing thousands of devices.

Cons

Documentation feature could be better, development slowed down since Solarwinds took over, now n-able.

AB
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Arthur B.

Computer & Network Security, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Passportal essential in today's password reality

Reviewed 5 years ago

Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.

Pros

I simply does what it is supposed to do without any unnecessary complexity.

Cons

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

DD
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Darcy D.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Must-have tool

Reviewed 5 years ago
Pros

The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal

Cons

There are a few company-wide reporting features that are noticeably lacking.

LP
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Lucas P.

Information Technology and Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Passportal

Reviewed 5 years ago

Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.

Pros

The functionality and capabilities that are meant for Managed Service Providers are top notch. Administration, implementation, and set up was simple. AD and Chrome browser extension integrations were effortless/

Cons

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

DM
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Danny M.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Life Saver

Reviewed 5 years ago

All passwords across our estate and all clients are now in passportal, secure and easy to reset

Pros

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Cons

Development for bugs and new features is rather slow

EP
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Eli P.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Quality Product, but a Step Behind Competitors

Reviewed 3 years ago

Overall, the product is not bad, it is just a bit behind it's competitors in features and functionality.

Pros

Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.

Cons

There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.

MP
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Michael P.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great password management at an affordable price!

Reviewed 5 years ago

Exceutive from Passportal was very professional, but very compassionate about her salespitch. Not once did she make us feel like we was foolish for asking a question that would probably seem obvious. The product was pointed out very well, both its pros & cons where explained well and we felt we could trust the advice that was given.

Pros

Its one of the fastest password management tools to get what you need quickly, in & out with full auditing and permissions on every aspect. It has helped our management of not only our internal passwords but our clients also.

Cons

The setting up of the clients with the SITE addon was a bit tedious. Having to spend 30 minutes with each client you want to have use of Passportal will get tedius.

KD
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Kristof D.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Still alot of improvement to be made on the user interface

Reviewed 5 years ago
Pros

There was a default Autotask integration.

Cons

The user interface is rather slow. User interface is logging off too fast, even when you whitelist your IP address. Impossible to delete companies which are not used anymore (created via Autotask interface). You can only deactivate.

TG
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Tom G.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Satisfied with PassPortal

Reviewed 5 years ago
Pros

The password management and documentation portion of this product is fantastic. It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.

Cons

The customer documentation portion. As an organization we have

JD
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Justin D.

Information Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Passportal review

Reviewed 5 years ago
Pros

I liked the ease of password management including the ability to deploy an agent to keep our administrator password on a rotate and have that automated. This way we can stay proactive with password changes and/or rotations. I also like the documents add-on as it has been our centralized storage for all our customer information/documents/diagrams, etc. This makes it much easier for our techs to location information from a single location instead of searching between multiple shares and wasting time.

Cons

Only con as I have heard from our techs, is it is sometimes hard to distinguish L, I, and 0/O. If we would get some different font/format to make it easier to distinguish would be very helpful.

DN
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Dan N.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Better than advertised

Reviewed 5 years ago

This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.

Pros

I think the software had more functionality and features than we expected. The documentation and Active Directory integration are a real bonus for our team.

Cons

I really don't have anything negative to say.

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Jason P.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zero Complaints

Reviewed 5 years ago

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep...

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Has potential but not there yet

Reviewed 5 years ago

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years. In our search, we found...

Pros

The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can...

AF
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Andrew F.

Computer Networking, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pretty good so far.

Reviewed 5 years ago

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pros

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

MF
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Michael F.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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From implementation to party of our daily rotation

Reviewed 5 years ago

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not...

TK
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Todd K.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good password manager / OK document manager

Reviewed 5 years ago

So far things have been good and not having to email sensitive passwords to clients is a huge bonus. Clients we have deployed to Sites enjoy being able to manage company and personal passwords outside of browser password managers. Documents portion can use some work to make things link better but it’s a good start.

Pros

The ability to share passwords (with permissions) via Site to our clients is the main reason for going with Passportal. The mobile app is efficient and handy when onsite. The fact they are a Canadian Company was also very important.

Cons

The inability to share docs with client Sites is a big feature we are waiting for. A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome. Lastly, no integration with Kaseya BMS/VSA causes duplication of data.

KK
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Kevin K.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Passportal gets a pass

Reviewed 4 years ago

We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.

Pros

I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.

Cons

The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.

KP
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Kendall P.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 5 years ago

This software has been a life saver in terms of saving time and money. I would highly recommend it.

Pros

I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format

Cons

the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.

JD
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Joe D.

Computer Networking, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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N-Able Aka Passportal / Solarwinds

Reviewed 2 years ago

This company follows the same bad sales as solarwinds make sure all pricing and term in on the contract, my Solarwinds sales person for my backup [SENSITIVE CONTENT] was horrible told me I was going to get credit for 3 months never did and they never, never called sent emails never responded. Changing the name is not enough stay away.

Pros

Nothing, used passportal software was faulty items not showing properly, entering stuff missing errors on running reports. Everything pretty much did not work active directory sync, everything started using it and after 6 months I was still skeptical to enter data they were not able to get it working properly.

Cons

From the sales to tech support once you sign the paperwork, had billing issues for 8 months never resolved. They will forget you and do not care until its time from renewal. I moved to IT Portal never looked back. Horrible experience