Passportal Pricing Plan & Cost Guide

Passportal

Encrypted cloud-based, automated password protection

4.4/5 (85 reviews)

Passportal Pricing

Starting from: $18.00/month

Pricing model: Subscription

Free Trial: Available

Contact SolarWinds Passportal for pricing information and to request a product demo.

View Pricing Plans Free Trial

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Passportal Pricing Reviews

Pros
  • Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.Nick R.Read the full review
  • Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.Arthur B.Read the full review
  • All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.Amanda S.Read the full review
Cons
  • The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.Michael F.Read the full review
  • So many users complained about having to use a password manager.Thomas K.Read the full review
  • I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access.Monika L.Read the full review
100%
recommended this to a friend or a colleague

11 reviewers had the following to say about Passportal's pricing:

Anonymous

Great product, functions great as is, but needs a little maturity

Used daily for less than 6 months
Reviewed 2019-09-25
Review Source: Capterra

Pros
Integration, value, setup, ease of use, was honestly 9/10 of the product I was looking for. Very intuitive

Cons
Slow response from support, though it was a very low priority issue so not too bad, missing some key features available in other password management solutions such as being able to generate TOTP codes for other logins

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael P.

Good bang for your buck

Used daily for less than 6 months
Reviewed 2019-08-13
Review Source: Capterra

It's a solid product at a fair price.

Pros
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.

Cons
It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason C.

Good service, solid features, questionable overall business tactics

Used daily for less than 6 months
Reviewed 2019-08-01
Review Source: Capterra

Pros
It's easy to use, secure and seems to get regular development.

Cons
No cons about the software itself, the company (Solarwinds) is questionable at this point though. Since SolarWinds purchased PassPortal the cost for add-on licenses has more than doubled. We were made aware of this coming change by our rep through the course of a random conversation, not via any formal customer notification. Our rep said we would be grandfathered in at the old pricing level, but that does not appear to be the case. Shady... very shady.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Vera G.

keep track of passwords securely

Used daily for 1-2 years
Reviewed 2021-04-06
Review Source: Capterra

nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier.

Pros
easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Cons
Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Bill M.

It is OK

Used occasionally for free trial
Reviewed 2019-09-26
Review Source: Capterra

Pros
Easy of use of the product when saving passwords

Cons
Cost of the product since no one likes to pay for software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matt B.

Solarwinds Passportal Review

Used daily for less than 6 months
Reviewed 2019-09-27
Review Source: Capterra

Saves us time which saves us money and also keeps the customer happy due to the quick response.

Pros
This software saves you a huge amount of time and we have not even started to get into all that it can do for us. Making managing passwords such a breeze and time is money. I believe that as we grow this will help keep our headcount low and increase profitability.

Cons
It's not really liking the least, but there is just so many things that is can do for us and we are still learning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason P.

Zero Complaints

Used daily for less than 6 months
Reviewed 2019-07-25
Review Source: Capterra

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients. My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients. Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use! Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that. I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pros
Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons
As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thomas K.

Passportal Feedback

Used daily for 6-12 months
Reviewed 2019-07-25
Review Source: Capterra

So many users complained about having to use a password manager. Once we got them setup and some basic training they quickly realized the value and are now advocating password management to clients, friends and family.

Pros
The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.

Cons
Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joseph M.

PassPortal

Used weekly for 6-12 months
Reviewed 2019-10-04
Review Source: Capterra

We have been able to centralize and secure passwords for our company. This product has also helped secure our clients passwords for internal use as well provide a portal for our clients to use which helps provide value to our clients.

Pros
What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit.

Cons
Initial setup was not so intuitive and needed to run through the training twice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dan N.

Better than advertised

Used daily for 6-12 months
Reviewed 2019-08-20
Review Source: Capterra

This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.

Pros
I think the software had more functionality and features than we expected. The documentation and Active Directory integration are a real bonus for our team.

Cons
I really don't have anything negative to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Levon T.

It just works

Used daily for less than 6 months
Reviewed 2019-09-27
Review Source: Capterra

As an MSP provider, we need something that will just work out of the box and is not admin heavy. When training up L1 and apprentices you dont want to spend hours and hours showing them how to use a tool, it must be easy to use and self explanatory. The integrations is has is perfect, the commands you can remotely is nice also like CMD and the info it can also fetch of said device. I have seen other tools with similar or less that ability/features that are either more expensive or more admin time needed to maintain.

Pros
Integration Secure Multi factor Authentication Efficient Small Footprint Manageable Works

Cons
None yet, I am going to have to keep you posted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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