I love the ease of connecting to a users machine. I love the ease in packaging the software.
Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic.
Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around.
It should not pop up in the center of the screen and disturb their work.
Our company had a problem with management of users working from home.
Cuts down on the time it takes to resolve problems.