We love that it's very user friendly and easy to navigate the interfaces.
Ultimately, I've been very happy. The pricing is right and the backups have been effective.
Great support when needed and easy to navigate through. Love that we can also backup to a cold copy on external hard drives.
The main issue I can think of for the software is that the errors are not always informative. You have to contact support because the errors are sometimes ambiguous.
Can be challenging to troubleshoot problems when backups fail.
The only bad part really is the cost. Priced out of reach for a lot of the SMB market.