App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Webroot Business Endpoint Protection Logo

Write a review

Smarter Cybersecurity Services & Solutions

(10)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Webroot Business Endpoint Protection Features

Features Summary

Functionality

4.4

/5

213

Total features

29

7 categories

Webroot Business Endpoint Protection features

AI/Machine Learning
Activity Monitoring
Activity Tracking
Alerts/Notifications
Anomaly/Malware Detection
Anti Virus
Application Security
Behavioral Analytics

Common features of Cybersecurity software

AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Monitoring
Activity Tracking
Alerts/Notifications
Anti Virus

Price starts from

150

/user

Per year

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

213

Price starts from

150

/user

Per year

Total Features

29

Unique features

  • VPN

  • AI/Machine Learning

  • Vulnerability Scanning

  • IOC Verification

Functionality

4.4

/5

4.4K

Price starts from

59.99

Per year

Total Features

12

Features in Common

5

Unique features

  • Access Controls/Permissions

  • Secure Login

  • Secure Data Storage

  • Anti Spam

Functionality

4.6

/5

2.7K

Price starts from

4

Per month

Total Features

63

Features in Common

6

Unique features

  • Secure Password Sharing

  • Out-of-Band Authentication

  • Collaboration Tools

  • Fraud Detection

Common Webroot Business Endpoint Protection comparisons

Reviewers who mentioned features said:

AvatarImg
AvatarImg

Arthur H.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We have this on over 4000 endpoints and it is fantastic

Reviewed 6 years ago
Pros

Takes very little system resources. Since we started using it our Virus infections have dropped dramatically The management console is easy to use We have had very few comparability issues with other software packages

Cons

We have had a few bugs with updates. They were corrected quickly It can be a little confusing for end users to use

Vendor response

Thank you so much for the 5 star review, Arthur! I'm excited to hear that you're enjoying your Webroot experience! Our product team is always looking to rollout our products in the most effective and efficient way possible but sometimes, bugs happen. We are always looking to improve this process and will continue to do so moving forward. I'm happy to hear that we corrected the issue quickly for you. Thanks again for sharing. Drew Webroot Community Team

AR
AvatarImg

Verified reviewer

Legal Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best PC protection available

Reviewed 5 years ago

In spite of a few minor issues, I still think Webroot has the best protection out there. I would definitely recommend it to any small business owner.

Pros

The set-up for Webroot is extremely simple. You download the software, enter your product key and it does the rest. It has excellent explanations that tell you what each function does and how it works. For instance, it has a good explanation of how its firewall function manages connections to your machines that make sense to a non-technical person such as me. I love that it runs in the background without seeming to affect my computer and only gives pop-up messages when something needs attention. I love that the vendor offers discounts for multiple installations at a relatively small breakpoint. As a small business owner, it certainly makes the product more affordable.

Cons

The Webroot Filtering Extension is not always reliable. For example, it lists my company website as a potentially dangerous page when I know that there is nothing wrong with my page. It has also listed some of the websites of my clients as potentially dangerous pages. I have to admit that I don't know exactly how it decides which pages are malicious and which are not, but whatever method it uses seems...

AR
AvatarImg

Verified reviewer

Warehousing, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Solid Anti Virus

Reviewed 5 years ago
Pros

The installation package is very small, installs very quickly, and is easy to keep up to date. They just recently rolled out a new management console which is a welcome upgrade to the previous interface. I also like the ability to group my endpoints by location and apply different antivirus policies as needed without touching the actual machine or even remote desktop.

Cons

If you deactivate an endpoint it does not remove it from your account, it goes into a "deactivated endpoints" group, which can be confusing if you are new to Webroot.

AV
AvatarImg

Altagracia V.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It is a good alternative to keep our equipment and files safe from threats

Reviewed 6 years ago

In general terms I can assure that today I feel very safe with this antivirus installed on my computers. It is a great protector, very efficient that has saved me several times from malware and Trojans that have put my files at risk.

Pros

This program can be used in different platafmormas and its price is competitive with respect to other antivirus in the market. It is light and does not slow down my machine. You have the option to program scans and do it in the background. The program runs on different operating systems which is a very positive aspect. Its interface is simple

Cons

Sometimes it detects false positives when we try to download an application that is clean. That is usually uncomfortable because it takes time away. Even so, I think that the positive aspects of this program go far beyond the negative ones

Vendor response

Thank you for taking the time to write this review, and if you ever need help regarding a false positive, our support team is only a phone call away at 1-866-254-8400.

AB
AvatarImg

Andrew B.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great fit for an MSP

Reviewed 5 years ago
Pros

I love that this is completely cloud-hosted and managed. We have used other centrally managed endpoint security solutions in the past that required us to host our own deployment/management infrastructure, and this is a far better experience. Nothing to support or troubleshoot, just setup and go. It ties into our RMM (remote monitoring and management) software solution perfectly, and allows us to control organization deployment and basic scans from there. If we need to customize any settings or allow whitelisting of applications or pathways, it is extremely easy to setup from the portal.

Cons

There is a little bit of a learning curve as it pertains to setting up organization-specific policies. That said, it works quite well once you get used to it. We have not had any major breaches or malware attacks since switching to this product.

AvatarImg
AvatarImg

John H.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect Online Security Solution

Reviewed 5 years ago

I have tried so many Security Suites and programs since early 1980's. This one is the best in my opinion.

Pros

Protects my systems! Works very well and does not use resources on the computer. Don't even know it is running most of the time. Also, the price is fantastic compare to most Security Suites.

Cons

Wish it has Spam Control but that is very elementary compared to what it does do!

TN
AvatarImg

Timothy N.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Webroot Works Anywhere

Reviewed 3 years ago
Pros

Not a lot to say. It's supposed to protect your computer from viruses, and it does just that. No problems since using it for the past few years. Way less intrusive than Norton and others (pop-ups, etc).

Cons

No real problems. It does what is supposed to.

Vendor response

Glad you are having a good experience using Webroot! Thanks for the feedback!

TT
AvatarImg

Tyler T.

Architecture & Planning, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

hands down the best. Webroot is who you want watching your back.

Reviewed 6 years ago

If you want real protection software, that wont slow your computer down or kill your wallet. Webroot is it! Nothing is better.

Pros

Cost effective Support agents, actually know their product Low resource Effective security Ease of use

Cons

Central management console only allows for reboots of the agent. I would like more control, remediation, and notification. no reports i can find so far.

Vendor response

Thanks for the review, Tyler. Always know that we have your back! It's our privileged. I saw that you'd like more reporting functionality and control. The team and I have seen these requests come in recently from others as well. Please feel free to add your own thoughts and ideas to our Feature Request section so that you can help us make Webroot even better! Business Feature Requests: https://community.webroot.com/t5/Feature-Requests/idb-p/ent4 All the best and thank you again! Webroot Community Support Team

EA
AvatarImg

Emily A.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Webroot Review

Reviewed 5 years ago

I use Webroot on a daily basis and have been extremely satisfied with how quickly threats are removed on endpoints.

Pros

Easy for users to scan their own PC. Sites that need attention stick out in the portal and are easy to access right away.

Cons

Webroot portal could be a little bit easier to navigate. We also have issues with Webroot installed on Macs and needing to uninstall and reinstall the software multiple times in order for it to properly report.

AR
AvatarImg

Verified reviewer

Civil Engineering, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Webroot - Safe and Secure

Reviewed 4 years ago

It is doing a pretty decent job for me since installation and I hope you can also keep your files safely without annoying pop-ups. A simple interface and powerful feature. Highly recommended.

Pros

A simple interface with powerful features. Webroot did not consume too much of RAM and protect your files safe and secure. It does not take more time for scanning process & it was quick and efficient. And it not annoying for daily updates and it works smoothly in background. Price wise it worthy when compared to other antivirus softwares and moreover it does not slow down the PC.

Cons

Since my installation, it doing a great job for me and my files are safe with Webroot endpoint protection. Sometimes it mistakenly marking safe files as a threat and rather than this I don't have any bad impressions regarding this software.

Vendor response

Thanks so much for making this thorough and honest review! We really appreciate the feedback!

GK
AvatarImg

Gyozo K.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ligthweigth and doing great job most of the time.

Reviewed 7 years ago

Unique technology for 0-day threats.

Pros

- Very easy to implement, it is quickly done (4-5 sec/enpoint) and can be installed besides any other endpoint protection. - Does not use offline database - no houly update dowloads needed at all. - More precise than others we used and used to sell before (eg. ESET, McAfee, Symantec, Kaspersky, Avira, Sophos). - Easy to use central management.

Cons

Gives you no information on found malware at all in the endpoind other than a file was found to be malicious (eg. malware type (eg. PUA, trojan, crypto...), MD5, etc.) - you get the deatils in the cetral manegement console only. Therefore, impossible to deal with in on the client side when need be.

rw
AvatarImg

rahshee w.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Webroot just as good as any other antivirus

Reviewed 6 years ago

This is a great antivirus you could use it on all your devices, I like using it better than Norton thats for sure. I would recommend it to everyone

Pros

I like using Webroot because it is fairly priced and once you buy it you could use the same license up to like 5 different devices if you want I have it installed on all my devices and my office PC. It does once in a while slow up your PC when it is scanning but I dont think it is as much as some other antiviruses out there. I can set it to do automatic scans at times when I am not using the PC so it does not interrupt what I am doing with scans.

Cons

It has a password manager option that would be cool if it was a little bit easier to understand and operate I dont know why I still have issues with it filling in my passwords and having to correct it sometimes. I also think it should have a monitoring system that automatically scans incoming emails and separates junk from real emails that would be cool

AR
AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use software that does not slow down your PC

Reviewed 5 years ago

Overall it is easy to use, scan quickly and protects my PC

Pros

It is very easy to install and use. Running a full system scan is also very fast. I like that it does not slow down my PC and the protection seems pretty good. It also has a good price as compared to some of the other protection software products.

Cons

I have had the software for some time and in a few of the earlier versions it did not protect as well against malware so I did have a bit of trouble. But in recent years it has been improved. Currently I use it with Malwarebytes and have had good luck with the two.

AvatarImg
AvatarImg

Lisa H.

Information Technology and Services, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

I think Webroot SecureAnywhere Endpoint Protection resembles a virus more than an antivirus!

Reviewed 4 years ago

No business problems have been solved with this software, except that I made some money trying to get rid of it. Oh, I also gained material to write a long article (rant?) about it.

Pros

I guess it did remove some viruses and other malware, and my customer felt secure using it. I personally liked most the fact that I didn't have to work with it more! Oh, and their technical support was very nice, although they didn't help me much.

Cons

I actually had to reinstall Windows to get rid of it. It was set up by the previous IT person used by this small business, and nobody knew the password for it. We couldn't reach the old IT guy, and even after I figured out how to bypass the password, I couldn't get it completely off the computer.

Vendor response

It sounds like your main issue was the fact that the system was set up by a previous IT person who didn't pass off any instructions or passwords for you to properly use it. I'm sorry to hear you had such a bad experience and I hope you find a solution that works better for you in the future!

AE
AvatarImg

Alan E.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Excellent security that keeps all our clients secure

Reviewed 7 years ago
Pros

After configuring it doesn't need babysitting unlike many other malware protection products. As it's management is profile based, any exceptions needed can be applied to multiple organizations easily. It's initial watch only mode is great before rolling out to an enterprise - avoids most surprises.

Cons

Reporting from the management console is weak not allowing much customization. It's easy to get old installations still registered, which is a minor additional expense expense until you clear them up.

PO
AvatarImg

Polly O.

Individual & Family Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Webroot for Peace of Mind

Reviewed 4 years ago

Webroot works in the background to detect threats but you can also run scans if need be. As someone who has been hacked in the past it is good to know it works effectively.

Pros

Webroot works in the background to assure my computer is safe from threats so my business work is not compromised. You just install it and let it do it's job.

Cons

It can take some time to switch the license to another device when you upgrade your computer.

Vendor response

Thanks so much for the feedback!

LR
AvatarImg

Leonard R.

Consumer Services, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

WEBROOTs Application as designed

Reviewed 5 years ago

Let me give you analogy, and hope you understand its parallel . In my house the home builder provided, where I can't find my bathroom. So I told to go to my "homeowner user forum" to ask how I find where my bathroom is. They then tell me, to go to my garage to get my ladder and place it against my house. Where next, I'm to climb the ladder to go onto my house roof-shingles and at the very top is the bathroom. Yes, I see it't there. However as I'm an expert in house design, I argue that the bathroom should have been near my bathroom, and not on the roof. This is the same analogy, when I'm using a computer application, because I know better! Now do you get it?

Pros

Don't call it as "software". It's an "Application." What I like about WebRoot, it seems to do what it says. However ...

Cons

To know what really takes place it's very confusing. And they admit to it, by having their user forums for other users to get answer from. I'm an expert in computer application design as I'm registered as a "Certified Computer Professional." Google what this means.

RP
AvatarImg

Rob P.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple, light weight, and effective antivirus

Reviewed 4 years ago

We were a large enough deployment that we had assistance in our initial installation from a Webroot Engineer to setup the different policies for workstations, servers, and remote desktop servers. The understanding of the setting in the policies and having someone guide us to making the right decisions was key to making sure that we were protected and that Webroot did have any performance impact especially on our servers.

Pros

We use the software daily and find that it is easy to use and do not get any complaints from users about it slowing down their systems. Deployment and licensing is simple and can be done by sending an email with a link, group policy, or manual installation. We get alerts in near real time of any threats found and while we sometimes have to do additional remediation we have not had a serious outbreak.

Cons

We get false positives around generic Trojans that need to be whitelisted. The whitelisting of programs in by the MD5 hash of the files contained in the programs. The method for identifying and whitelisting the MD5 hash of files in the programs is not intuitive and is done by what Webroot sees as unidentified files. Since Webroot does not have the traditional whitelist a folder so it doesn't scan the folder for viruses that other AV systems use we are often having to explain and butt heads with software vendors who blame the AV for issues. Technical support is knowledgeable, but we had issues getting a hold of technical support and response to tickets is often 24 - 48 hours.

Vendor response

Thank you for all of the valuable feedback!

AM
AvatarImg

Anthony M.

Computer & Network Security, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Clear Winner in a Crowded Field of Protection

Reviewed 5 years ago

Overall it is very easy to find antivirus protection but when it comes to minimal false negatives and no resource hogging clients this is the clear winner.

Pros

Webroot is a thin, non-system resource intensive anti-virus and malware protection suite. We have tried countless renditions of protection but none offer the amount of protection and ease of use as Webroot. We deploy the client from the web panel and each user is managed in groups with group policies set within our management console. All viruses, malware, and other threats are reported and handled by the client and admins are notified of the threat. The good thing is that the deployment talks to our cloud based management whenever internet is accessed. Users can't disable the client either without our administrative overview.

Cons

The only con I can see is we have had a couple clients that appeared twice in the management and with no rhyme or reason. This was fixed by removing both an reinstalling the client on those particular clients. The good news is that it only happened once or twice.

NM
AvatarImg

Nathan M.

Automotive, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Speed, but with sacrifices.

Reviewed 8 years ago

I've used Webroot Endpoint Protection for a little over two years. I've found every aspect of the product to be excellent except (and this is a big except) actual detection of threats, and client speed on OS X systems. Webroot allowed several common worms through at my client's location, and did not detect them on a standard Windows 7 installation, even on repeated scans, after I was able to confirm...

Pros

Very easy to use and deploy, administrative console allows excellent granular controls of client privileges, scope of protection, and endpoint groups. Integrates with Windows server products for deployment (though I use Samba instead, so this was not an option), and provides a centralized point for administrator notification and action when compromised/infected systems are detected. Client seems relatively fast and works on multiple platforms, though see below re. OS X.

Cons

In my experience, Webroot, though the exposed end is fast and well-designed, does not reliably block or detect common threats. This is obviously a Big Deal in a product billed as enterprise-grade antivirus/antimalware. One employee at the affected client's office was able to download three separate third-party software installers containing malware payloads on a Saturday, install them, and work for...

Vendor response

Thanks for sharing your feedback with us, Nathan. All threat related matters need to be handled by our Threat Team directly. You can open a ticket or contact our Team by phone for immediate assistance. Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA Business Technical Support: Call 1-866-254-8400 Regards, Josh P. Digital Care Coordinator

AR
AvatarImg

Verified reviewer

Computer & Network Security, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent Antivirus software

Reviewed 4 years ago

My overall experience has been positive, I have no issues with this product and I use it for all of my customer which is almost 100 at this time.

Pros

Simple interface, easy to use, no update necessary, streaming definition, easy to install, and takes seconds to deploy

Cons

I wish the firewall was more advance and has more customization, I believe they need to work on this.

Vendor response

Thank you for the honest feedback!

BH
AvatarImg

Brian H.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Looking to give this product the Web "boot"!

Reviewed 2 years ago

It has not been good. Webroot's support team does not provide consistent answers from one rep to the next, nobody seems to know what is going on at any given time. We had to explain the Intel adapter issue to our account rep (which we had to seek out and request multiple times to even get an account rep), and even then it seems like nobody can stay on the same page. How do you fix something in one release, for it to be broken again in the next one? How is that acceptable from a quality standpoint? It is absolutely absurd to us, and we are looking to move on. We do NOT recommend going with Webroot whatsoever.

Pros

It does act as a competent AV most of the time. Webroot does install rather easily, and does detect and mitigate threats. It's a no frills AV solution for us, and it usually does the job.

Cons

This product will occasionally break critical aspects of a workstation. Examples: We have seen the Identity Protection component break Chrome so that it will not always launch properly (multiple times). We have also experienced an issue where workstations with a specific Intel based network adapter will drop the connection... again, multiple times (fixed in one release, but then breaks again upon the next). There have been far too many of these incidents in the last few years for us to consider staying with Webroot. We have had it with this product making us look like idiots to our clients.

Vendor response

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

CR
AvatarImg

Carl R.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Webroot found the virus & kept my computer protected well !!

Reviewed 4 years ago

I used many computer security companies but Webroot overall gave me and my friends our monies worth in virus protection alone. Almost everyone I suggested Webroot to bought & installed it, they were quite impressed at how much better their computers & other devices ran so much smoother.

Pros

The first initial scan found a virus that another security software couldn't detect. I also like how I and my friends could use this software on multiple devices for free.

Cons

The price escalating about ten dollars or more per year subscription but still a great value. The password protection needs to be more user-friendly.

Vendor response

Appreciate your feedback about our need to make things more user friendly!

AR
AvatarImg

Verified reviewer

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Webroot, a powerful antivirus to keep your computer safe.

Reviewed 5 years ago

Currently I am administrator of a Webroot console in which I have the management of several organizations and it has been a good experience when you compare the behavior of the endpoint in different equipment, complies with that is due to find threats, generate reports and prepare exceptions. In the latter the exceptions merit a little time to get more out of it, it is not easy to elaborate them if you do not have knowledge of how Webroot works. The deployment of commands facilitates progress to perform some activities.

Pros

I have been working with Webroot for more than 2 years and has covered part of our needs. Your database is kept up to date for any threat, the management of the console is attractive and the documentation is very helpful. The control of policies is worth highlighting because if you have a large organization you can set parameters for different sectors and with different configurations that are very useful, even the notifications via email for the followers of the console serves as support.

Cons

Webroot has many nice things in its projection as antivirus, but has some things to adjust, for example the generation of report endpoints without updating after a certain time. In mobile devices I have had little experience but it has happened that the update must be done manually. I think they should improve it.

WM
AvatarImg

William M.

Public Policy, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Webroot Delivers Protection

Reviewed 4 years ago

Webroot has great customer service, but like many companies these days, it not easy to "touch" anyone. Submitted emails are promptly answered and usually instructive - just don't expect to talk with someone.

Pros

In the four years I've been using Webroot, I have received seamless protection against malware, viruses and trojans with no effort other than the initial installation of the product. It works quietly in the background without any need to be noticed...except when there is a real threat or security issue - so when Webroot send a notification you know its time to pay attention and do what's needed to protect your system.

Cons

There have been times when Webroot has been overprotective - blocking a program or site that I know is safe - and it has not been easy or intuitive to configure the software to allow access. Configurable options tend to have very technical definitions. It's seldom easy to understand how, or what, to change during those instances.

Vendor response

Appreciate the descriptive feedback about the difficulties you had with whitelisting processes! thank you!