71lbs Features

71lbs

Automated FedEx & UPS shipping refunds

4.11/5 (9 reviews)

71lbs Feature Summary

  • Shipping refunds
  • Late deliveries
  • FedEx and UPS money back guarantee auditing
  • $2 billion in shipping refunds left unclaimed

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71lbs Feature Reviews

7 reviewers had the following to say about 71lbs's features:

Stephanie

Awesome app!

2014-03-21

easy to sign and 71lbs gave us refunds in a few days.

Pros

I don't have time to track this, 71lbs app does this for me an gets me refunds.

Cons

I wished I would have signed up before.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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Matt H

A Consultant's Dream

2014-03-05

On average, my clients are getting over 5% shipping refunds.

Pros

45 second signup 5-10% refunds literally set and forget, client side is completely automated Free recovered expenses Shipping Analytics included

Cons

50% of refunds for service (although NONE of my clients would ever have the time to do this manually) invoiced monthly for any refunds.

Source: GetApp
1 of 1 people found this review helpful
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Mike Apple

Easy Solution for Small and Mid-Size Businesses

2018-03-09

Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins.

Pros

This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.

Cons

It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 71lbs


We are very appreciative of your review! Thank you for taking time to give us this feedback.

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Angel Leyva

Excellent idea but a bit demanding with the 50/50 pricing expectation.

2018-06-06

Analytics. Knowing where we ship to frequently is helpful/useful in our business.

Pros

They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight.

Cons

I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Mike Barr

71lbs is a no-brainer!

2019-12-26

Pros

I connected my shipping account and they keep tabs on everything and request the available refunds.

Cons

I haven't found any negatives with 71lbs.com. I'm very happy with the service I've received.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
US HR & Administration Manager (Internet company, 51-200 employees)
Verified Reviewer

Terrible

2017-07-06

Cons

I have contacted FedEx and they said they have never given us a refund but 71lbs will not accept that and is still trying to bill us for something we never got.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
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Vincent T.

Quick signup and got money back in the first week.

2014-03-25

This is too easy. It took me 30 seconds to signup and in the first week we had $700 in refunds.

Pros

Free found money.

Cons

FedEx & UPS only let you go back 15 days to claim refunds.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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