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71lbs Features
Features Summary
Functionality
3.4
/5
9
Total features
6
1 categories
71lbs features
Common features of Shipping software
Screenshots
Contenders comparison
Functionality
3.4
/5
9
Price starts from
Free
Total Features
6
Unique features
Shipping Cost Tracking
Refund Opportunity Identification
Cost Recovery
Auditing & Claim Filing Services
Functionality
4.9
/5
850
Price starts from
Free
Total Features
22
Features in Common
2
Unique features
Order Tracking
Labeling
Ground Shipping
Air Shipping
Common 71lbs comparisons
Reviewers who mentioned features said:
Mike A.
Retail, 11-50 employees
Used other for 2+ years
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Money that may have been lost, never collected, or incorrectly refunded would have left us in a position of having to cover shipping out of our profit margins.
This company focuses on the irregularities in refund amounts for people who do not have the ability to pay someone to do it. The amount of money that they have found for us is astonishing. We have earned back money from late or lost refunds, incorrect refund amounts, and all without having to address the issues ourselves.
We do not like recurring fees. It would be more reasonable to us if we had a one-time fee and just used the software from then on, but they make money based on percentages.
We are very appreciative of your review! Thank you for taking time to give us this feedback.
Angel L.
Retail, 11-50 employees
Used weekly for 6-12 months
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Analytics. Knowing where we ship to frequently is helpful/useful in our business.
The analytics are probably the best things regarding this software and the breakdown. They breakdown the shipping destinations to know where you ship to the most, etc., as well as average spending, box size/weight. They also have refund analytics.
Their 50/50 split regarding refunds. I managed to negotiate it lower, but I do not know if that is an option for everyone. The main issue I have is their damaged/lost shipment procedure/policy. Essentially, it is exactly the same as making the claim from FedEx myself. All of the claims we submitted through 71lbs were declined except one. The funny thing is that we started making the claims ourselves to FedEx.com and the claims are being approved/refunded. I do not believe their % profit should include claims for damaged/lost shipments since they are not really doing any of the real work. Thus, we stopped using them for these specific services and we keep the full refunds.
Matt H
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I've been recommending 71lbs to my clients for almost 2 years. It is an instant value add for what I do. It literally takes 45 seconds to sign up. Most of that time is finding FedEx account info. On average, my clients are getting over 5% shipping refunds. I use their services to add value to what I offer on initial meetings, walking clients through a signup while I'm in their office. This is one of those no-brainers that not many businesses know about.
45 second signup 5-10% refunds literally set and forget, client side is completely automated Free recovered expenses Shipping Analytics included
50% of refunds for service (although NONE of my clients would ever have the time to do this manually) invoiced monthly for any refunds. (You can add a credit card now to the account to continue automation)
Mike B.
Wholesale, 1-10 employees
Used monthly for 1-2 years
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They make it super easy to use. I connected my shipping account and they keep tabs on everything and request the available refunds. The website is super simple to navigate. When I signed up 18 months ago I specifically wanted a service that just did their thing without my intervention, and that's exactly what I've gotten. I'd definitely recommend 71lbs.
I haven't found any negatives with 71lbs.com. I'm very happy with the service I've received.
Stephanie
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easy to sign and 71lbs gave us refunds in a few days. Pretty cool service.
I don't have time to track this, 71lbs app does this for me an gets me refunds. What else can I ask for.
I wished I would have signed up before.
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