Detrack vs It's Here Comparison

Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.

I found the GPS Tracking not as good as the other one we use as its via the phone only.

Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.

Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.

Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.

Thank you for your review, Yen-Lyng. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.

It did not have routing integrated but it's my understanding, there are plans for this option to be added.

Thanks Calvin for the review! Yes, routing will be rolled out to all users soon. Appreciate your feedback and continued support for our product! Detrack team

live tracking and tracing. can cover delivery and collection.

In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.

Thank you, Mike, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.

The interface across both desktop and mobile is easy to use. It's helped us to simplify and streamline our logistics management within our business. Being able to update our drivers with information whilst they're out on the go from one centralised platform is brilliant. It's also helped us to continue with our digital first scheme to reduce delivery paperwork and overall printing.

It would be great to have the ability to allow drivers to view tomorrow's schedule the day before, but this by no means detracts from the outstanding feature set and development that has already been put into this application.

Hey James, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our interface across both desktop and mobile easy to use. We are also pleased to hear that Detrack has helped you simplify and streamline our logistics management within your business. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the kind review, James.

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease. Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth.

columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner.

Thank you, Lucy, for taking a moment to share your experience at Detrack. We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for asisstance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.

Ability to generate simple run sheets, and the interoperability with Elastic Route to plan runs for drivers.

Ideally, Detrack would have it's own integrated mapping software for route planning. Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.

Hey Simon, Thank you so much for your kind review. As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution's interoperability with ElasticRoute allows you to easily plan runs for your drivers. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the positive review, Simon.

It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.

No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel.

Hi Will, thanks for taking the time to provide feedback. Glad to hear you find Detrack cost-effective. We have Xero integration in beta now and are looking forward to opening it up to our customer base soon. We have also released Advanced Reports in our Detrack Advanced plan, its available for you to try now at now extra cost. Loads more to follow!

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Hey, Nevra! Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution. As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the positive review, Nevra!