Elite EXTRA Features

Being able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly.

One draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV.

Elite offers us real time tracking and optimized routing options to deliver blood products across the state expediently. Personally i find elite to be user friendly and probably haven't even scratched the surface on all of its features. Easy history search functions allow me to revisit any jobs that need further data or to resolve a discrepancy easily. Elite takes a lot of stress out of dispatching emergent life saving products on a daily basis for me.

Not many complaints to come up with for this software. Minor bugs have been a nuisance at times, but easy to reach tech support has helped to either solve issues in real time, or put on the radar for future updates. Once i gained a working knowledge of this product, it has been easy to use and there have been minimal deficiencies. The most common issue i have had has been stops not closing out in real time but seems to almost exclusively be a cellular reception issue as we are in the bowels of hospitals rather than a software issue.

It provides accountability. It provides accountability on our drivers' side, making sure they are staying on the intended route for their day and creating a great customer experience. It provides accountability on our management side, when drivers record their daily mileage or complete vehicle inspections that information is logged and saved for management to review and schedule maintenance on vehicles, keeping our staff safe.

Sometimes Karmak is a real pain to deal with, sometimes it seems like the communication between EXTRA and Karmak could be better, but I'm not sure this is on EXTRA's side.

The customer service team is outstanding! Easy to dispatch routes. (Once set-up) Many options to building routes and/or recurring routes. Software is mostly intuitive.

Artificing issues with routes and or names of old stops or route names. No way to build "test routes" offline without creating invoices to manually build the faux route.

Good software, easy to use, excellent for tracking all our local deliveries and providing on time customer feedback i.e ETAs. Proof of delivery is excellent.

If for some reason the system is not working or our driver is not able to connect or use elite on the phone, we still take photos for the deliveries. It would be good to be able to import those Photos as proof of delivery, after the fact. So we have a complete audit trail in one area.

The best part of Elite Extra is the simplicity of use. The scaled-down graphics and ease of use make it a great web-based software that even the lowest of computers can use. Couple that with the accurate reading and the easy-to-use Driver application, making it the best software for all Delivery Industries. Thank you!

There genuinely isn't much to not like about Elite Extra. Perhaps the reporting side can be filtered out to your business needs for ease in reporting. However when you have a better handle on it. It gets much easier.

Elite was already an established process within the organization when I joined. My role was to add new warehouses to the process and to assist the office staff in managing the behind the scenes file processing when a failure occurred at some point in the process. What I liked most was that the process was logical and easy to interact with throughout the process (in reference to third party processes).

Technical support. I know first hand that the user community enjoys a robust interactive support system, but having to the product late I did not have a strong relationship with Elite's technical staff. That seldom created a problem as the process to interact with Elite was intuitive and very straight forward.

I like the whole package. Couldn't imagine our company running without this product

Wish could take and store pics at time of delivery and store with tracking/delivery information like ups/fedex.

I like that we can tell customers where their delivery is in the schedule, that we can see pictures of the deliveries, and that if the notifications work, the customer can track their delivery.

Notifications don't always work out. Also, if someone puts a lot of * in the notes, it spreads the columns out to where we can't scroll to the right to see everything.

I love the ability that we have to view and take pictures of our product as it is delivered. This helps helps with accountabilaty towards the driver as well as the customer. This one feature alone has saved us thousands of dollars per month.

Route developement with future customers or customers not in the system is not available to be done easily. And sometimes using android phones at the driver level, sometime the system is glitchy, however the apple phone users have 0 issues.

It Stays pretty close up and to the second and routinely updates driver ETA's and has the ability to message on the app as well on the driver phone.

From time to time the site does go through maintenance and some glitches and can throw off the driver phone NAV as well.

The ease of using the system and the time an attention the staff gave during set up and training was amazing. They are always available for issues and quick to resolve them.

There is not much of a discount for the more vehicles/drivers you have using the system.

What I like most about Elite Extra is being able to see the proof of delivery with photos and signatures. We are able to go back and look at the pictures if there is ever a damage claim to verify if we damaged the copier machine upon delivery.

What I like the least about Elite Extra is that sometimes the signatures and pictures do not sync from the driver's phone to our web browser or email. Whenever that happens, we have to reach back out to the customer to get their signature.

Quick reply time from your team. No matter the time of day we have had help if needed. That we can custom the dashboard to meet our needs

Driver returning time is often off. For the long distance drives mainly. Not helpful that a driver will show available when someone else logs on =to the same phone.

Loved how we are able to track drivers in real time, drivers can autonomously do their job marking deliveries complete

Organization can be a flaw sometimes, pulling reports, technical difficulties on phones with low internet capabilities

User Friendly, Seamless System Integration with JD Edwards Oracle, Ease of Access to View Past Orders.

Can be tricky to void items or create returns on orders during an active delivery route. Main dispatch menu has small logos that are tough to discern at times.

The ability to track our drivers in real time. Adjusting routes on the fly. Collecting drop off data/verification of delivery

Slow integration with business system, I.E. invoice/ticket population. This is probably on the business system side.

The program is very easy to use and literally checks off all the boxes when it comes to what we need in order to plan and execute delivery routes.

I have been using ELITE for over 10 years now and I don't have any complaints.

Elite EXTRA has completely changed our business! Hands down the best delivery management solution out in the marketplace! Here are some key points that I like the most about Elite EXTRA: - Easy to use and frequently updated mobile app - Automatic sequence of route when selecting multiple deliveries - ETA's on deliveries for us and our customers - Communicating with drivers through the app - Seamless...

Read more

There is nothing I dislike about Elite EXTRA!

The ease of use to manage our day to day dispatching of product to our customers and being able to track these drivers and quote accurate delivery times to our customers.

Reporting should be automated for review. Maybe store teams could subscribe to specific reports daily or weekly. The other option would be to send out exception reports for each location so they can address issues that are not so evident, live at the location.

Elite Extra has been a game-changer for our business. Its user-friendly interface, efficient route optimization, real-time tracking, customizable notifications, and seamless integration make it the ultimate solution for businesses looking to streamline their delivery operations. We couldn't be happier with the results, and we highly recommend it to any business looking to take their delivery management to the next level.

While Elite Extra offers some level of customization for notifications and workflows, it may not meet the unique needs of every business. Advanced customization options, and custom reporting is limited.

Easy to import orders via integration of Filezilla

The routing is not efficient if we are assigning more than 80 stops in a delivery zone, system tends to freeze and skipping stops causes errors.

It's detail. There are so many options for tracking, proof, setup, requirements for deliveries and returns. It makes it near fool proof to deliver or return or products. My accuracy and timeliness has jumped since moving over to Elite.

It's not as "pretty" or stream-lined as previous products. Can be a little messy and unclear on what does what.

It has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.

The driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them