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FedEx Ship Manager Logo

FedEx Ship Manager

Integrated shipping software for high-volume shippers

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(3)

FedEx Ship Manager Reviews

Overall rating

4.3

/5

36

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.11/10

Reviews by rating

Pros and cons

Everything and all the features that they offer I really love they made my life super easy.
This is a great tool for organizing billing and making sure shipments are billed to the correct client. I like have preset profiles.
So far so good...somewhat easy to use, cost effective, time effective, and allows you more time as you dont have to go to a FedEx location to ship.
I always have these "access denied" and 404 errors when using the site. I can't find a way to fix these errors other than opening up FedEx Ship Manager on another browser that isn't chrome.
If you make a mistake and need to edit your shipment, it is a little clunky to make revisions. It is hard to get back into previous shipments.
I lost mine and therefore lost an unknown gift.
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36 reviews

Recommended

AR
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Verified reviewer

Higher Education, 5,001-10,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A One-Stop Solution for Your FedEx Shipping Needs

Reviewed 7 months ago
Pros

FedEx Ship Manager has all of the features one would expect from a shipping tool (price estimation, label creation/printing, tracking) all in one convenient piece of software. What's more it even includes useful reporting options. Custom shipping profiles are also possible--which is very useful for those shipping multiple packages to the same location. FedEx Ship Manager is easy to use with an intuitive...

Cons

Overall, there is little to complain about when it comes to FedEx Ship Manager. It does everything I need when I want to ship FedEx packages to customers. It has all of the features I need in terms of labeling, tracking, and price estimation and is easy to use. Sometimes the tracking information is less detailed than I would like. However, that is more an issue with the FedEx logistics system than the software itself.

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Dianna C.

Writing and Editing, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to Use & Gets the Job Done

Reviewed 2 months ago

Overall I am dry to and when I need to use FedEx I will be using it.

Pros

The thing I liked most was how easy it was to compile all of the orders that needed to be shipped out and then print the labels in an orderly way that wasn’t overly complicated or hard to do. It kept the process quick.

Cons

I would say the thing I liked least was how I can’t check prices for competitors which I understand but it can be frustrating having to go between different sites and compare.

MB
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Michael B.

Consumer Services, 10,001+ employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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FedEx Is Efficient For Sender, Not So Much For Recipient

Reviewed 3 years ago

Reliable for shipper, very unreliable for sending a surprise gift. Delivery drivers do not appropriately utilize necessary adequate resources to enter large apartment or condominium buildings. Lost packages and poor, difficult to reach live customer service agents.

Pros

FedEx software is within the online portal. It offers ease of use to pay for shipping of goods ranging anywhere from legal documents, requiring paid signatures to be witnessed upon delivery by the driver, to delivery of merchandise such as refrigerators, televisions, DVD players, or perishables and clothings. Price of shipments are usually determined by weight, and whether you choose to insure your product in case of it being lost or damaged during transit, whether you want a signature of recipient, and how quickly you prefer the shipment. The FedEx Ship Manager permits users to gain tracking numbers and send world wide with relative ease. One can also use it for purchase of office supplies.

Cons

As one having been on the receiving end of FedEx, they do not offer a way for a recipient to locate a live human Customer Service Employee very easily if there is an issue with a shipping, tracking or Door Tag Number. Delivery drivers have proven to be unreliable careless about doortag numbers being placed carelessly on the building without utilizing callbox for entry and delivery. If you contact FedEx...

MB
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Mauro B.

Apparel & Fashion, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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FedEx Ship Manager Does What We Need It To Do

Reviewed 4 months ago

Overall we have been using it for some time with success, good customer support when needed and though we of course always like to lower costs, the costs have not been horrible.

Pros

We are able to create custom code in the back end via VBA in order to better integrate some functionality

Cons

Sometimes the software and the setup of it can be a little convoluted.

JK
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Jason K.

Printing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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FedEx Shipmanager is easy for standard shipping needs

Reviewed 9 months ago
Pros

I like the reliability of FedEx Shipmanager to do my daily shipments.

Cons

There is functionality to print labels from a spreadsheet of addresses. This is more complicated than it should be. It took us months to feel comforatable.

TC
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Theo C.

Retail, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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FedEx Ship Manager works fine for low volume shippers

Reviewed a year ago

I used to use FedEx Ship Manager to print my occasional FedEx labels until I found an integrated solution that allows me to compare rates among carriers and import orders automatically.

Pros

FedEx Ship Manager is a fairly easy solution to print FedEx Ground and Express labels one at a time assuming you don't need to compare rates with other carriers.

Cons

FedEx Ship Manager is not really suited for users who need to print more than a handful labels per day as it doesn't have enough shortcut features to print labels in volume efficiently. Also, printing international labels can be complicated and FedEx live support in this area is inadequate.

JP
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Jennie P.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fedex is great!

Reviewed 6 months ago

Fedex ship manager is great and user friendly.

Pros

I think the software is user friendly and easy to use

Cons

I dont have anything negative to say about fedex

AR
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Verified reviewer

Legal Services, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great way to keep track of your shipments!

Reviewed 2 years ago
Pros

I love that when I have something coming to me via FedEx, I get notifications even if I don't know about the shipment or where it's coming from. Very helpful in monitoring packages being delivered if I'm not at home.

Cons

It would be nice if I could get notifications about any package delivered to my address whether it's addressed to me or someone else.

JZ
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Jeffrey Z.

Farming, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Much simpler than UPS's online shipping service

Reviewed 6 months ago

I use this at my day job very regularly & it is a great way process our shipments directly through FedEx

Pros

It is a very basic & lightweight tool, it is very easy to use & is geared towards volume VS UPS who is geared towards old granny's that need everything oversimplified.

Cons

Very little to dislike except the fact that it has the occasional bug or glitch.

AR
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Verified reviewer

Telecommunications, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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FedEX Ship Manager

Reviewed 2 years ago

Overall, this is a great tool and makes life a lot easier.

Pros

This is a great tool for organizing billing and making sure shipments are billed to the correct client. I like have preset profiles.

Cons

If you make a mistake and need to edit your shipment, it is a little clunky to make revisions. It is hard to get back into previous shipments.

MH
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Mark H.

Wholesale, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Ship manager usually works, but it is very slow and cumbersom to use

Reviewed a year ago

We finally solved all our ship manager issues by doing several things.. 1) we stopped daily pickups (weekly pickup charges are extremely expensive) 2) We started using XPS Ship for all shipments, this way we can easily compare USPS, Fedex and UPS all at the same time, and use the one that fits each shipment the best. Everything from 1 software on one screen and it works directly with Ebay, Amazon, Shopify, Walmart and we can ship with Fedex, USPS and UPS, all from 1 place

Pros

Once you get used to basic screens they are easy to use for everyday ground shipments.

Cons

Software does not have anyway to visibly integrate with with other software programs such as Quickbooks, Amazon, Shopify, etc, so each order must be manually entered, and then tracking info and shipping cost must be manually copied back to each order on the other systems. You cannot easily change the address of an existing customer on the fly, the system assumes anything changed is a new customer, so you get multiple copies of the same customer in your address book.

AR
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Verified reviewer

Wholesale, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Fantastic and terrible at the same time.

Reviewed 8 months ago
Pros

When it works correctly, FedEx Ship Manager is great for tracking inbound packages and outbound packages as well. That's mostly what we use it for. Sometimes we use it for return label generation as well.

Cons

I always have these "access denied" and 404 errors when using the site. I can't find a way to fix these errors other than opening up FedEx Ship Manager on another browser that isn't chrome.

JN
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Jennifer N.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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This product does it's job.

Reviewed a year ago

I love this product. I would recommend to everyone.

Pros

I like that it is integrated with my title software. It makes it so much easier to use. The labels print so great each time and the fed ex person is always so timely in picking up the product.

Cons

There is not a thing I can think of that I don't like.

ES
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Eric S.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy way to send packages

Reviewed 2 years ago

Its a must if your shipping daily and want to make it easy for yourself without making constant calls

Pros

Its easy to use and fast in creating labels for shipping especially if you do this on the daily.

Cons

Sometimes problems with postal codes in Canada / US which it tries to correct

DP
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Danielle P.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FedEx Ship Manager

Reviewed 2 years ago

This software has more benefits than other vendor shipping software I've used previously. It's our first choice when shipping goods.

Pros

Being able to ship, store clients info for future use and print label all from my desk makes this program a huge plus for our business.

Cons

Not easy to access old shipping charges after 6 months. Calling into support you will get passed around from department to department. It's rare to get to a real person, sometimes resulting in our staff having to use USPS instead.

DC
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Denise C.

Retail, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good but Glitchy Software

Reviewed 2 years ago

I have used the software for about 8 years and have yet to see any improvements.

Pros

Can get a instant quote and dashboard is easy to navigate

Cons

The software dashboard needs a major upgrade and simplified. It is so out of date and can be glitchy and timeout.

CP
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Christopher P.

Hospital & Health Care, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Printing postage from your office!

Reviewed 2 years ago

So far so good...somewhat easy to use, cost effective, time effective, and allows you more time as you dont have to go to a FedEx location to ship!

Pros

For anybody that has a need to ship products via FedEx this is one of the easiest ways to accomplish postage right from your office. You can even schedule pickups in print off postage directly from your computer.

Cons

The only problem with this is you have to ship with FedEx obviously! While UPS and USPS are both competitive with pricing and options it will limit your choices using only fedex ship manager.

AR
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Verified reviewer

Printing, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy step by step shipping

Reviewed 3 years ago

Great way to ship stuff out as It's step by step and I don't have to deal with UPS as they always lose packages.

Pros

I like that everything you need to enter is on one page, you don't have to click through a bunch of pages to ship one package.

Cons

There's not much that I can think of that I don't like about this software, it does what I need it to.

La
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Luis armando G.

International Trade and Development, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Entregas producto v logistica de servicio

Reviewed 7 months ago

Muy positiva y genial

Pros

Sistematizar y programar recolecciones de producto comprar etiquetas para enviarlas.con.anticipación las guias

Cons

Quiza el servicio al.cliente y el.costo un poco elevado

Showing original review in Spanish. See translation

LM
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Lisa M.

Education Management, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FedEx Ship Manager! Efficient and easy to use!

Reviewed 2 years ago

Very easy to use, reliable, especially the Lite version of the software which is what I have the most experience with!

Pros

The lite version of this software is an absolute SNAP to use and I recommend it to small business pals!

Cons

Nothing. It's efficient, clean, and easy to use... What more could I ask for to be honest? Great product!

PB
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Philip B.

Information Technology and Services, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Way to Ship, Track and Manage Packages

Reviewed 2 years ago

We use it regularly to ship and track packages and manage fedex invoices. Overall we are impressed it gets the job done.

Pros

Easy to use interface that makes shipping things easy. It's easy to access your shipping history, pull up old invoices and tracking numbers.

Cons

Can be a little confusing to manage address books but otherwise the interface is pretty easy to use.

CL
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Chi L.

Wholesale, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple Tool Not So Simple

Reviewed 2 years ago
Pros

- The cost and discount rate is moderate - Easy to schedule for pickup and track shipments

Cons

- Navigation is not so simple for the beginner - Creating Shipment can be hassle at times

AV
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Ana V.

Translation and Localization, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FedEx

Reviewed 3 months ago

My experience has always been excellent. I know that I don't have to worry about anything. The service is impecable.

Pros

Excellent timing. Excellent caring of the parcel. Excellent tracking service. Date of arrival as promised.

Cons

More expensive than other shipping services.

ER
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Erica R.

Insurance, 11-50 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Tracking shipments

Reviewed 2 years ago
Pros

Easy to use and navigate for shipment tracking

Cons

I wish it easier to enrollment that integration with Microsoft office

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John C.

Logistics and Supply Chain, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FedEx Tracking

Reviewed 2 years ago

Para envíos dentro de los Estados Unidos son uno de los mejores y rápidos.

Pros

Lo que más me gusta es que puedes guardar las direcciones de envío recurrentes, para cuando hagas otro envío sea más rápido para hacer la guía. Al momento de hacer el pedido de suministros desde la plataforma es muy fácil y te los traen rápido.

Cons

La parte del filtrado la mejoraron hace poco, era un poco difícil realizar búsquedas rápidas, los envíos de retornos deben hacer más fácil solicitarlos.

Showing original review in Spanish. See translation