Freight Club Reviews

API integration to our own internal system is invaluable to our team. The ability to generate BOL's and shipping labels so smoothy is incredibly helpful.

Lack of ability to supply a ground shipping label. Claims can sometimes be denied for carrier liability that we disagree with, however this is the nature of freight shipments.

The software integrates easily with your orders on Shopify. The dashboard is easy to navigate with managing orders, creating bills of lading, tracking and claims. Creating a Quick freight quote is easy to understand and create your shipment for LTL heavy shipments.

Sometimes prices were higher than other shipping broker

I like how it connects with Shopify is good

Ltl rates are ridiculous more expensive

Integration with Shopify saves me a lot of time entering addresses. Quotes are easy to review. Responsive customer service and account rep.

The ability to change, or at least request a change to, a shipping date. Better palletized shipping rates

We ship solid hardwood flooring using freight club and sell through our e-commerce store. There were no other apps that we configurable to provide live shipping rates at checkout for our palletized products. With a little tweaking, we've managed to get accurate rates into our checkout process so customers no longer have to request a quote first. We are also able to book shipments with ease through the app portal. In 5 years of working in heavy-weight logistics, this is by far the easiest shipment booking system I have seen. It's fast and straightforward - just like it should be in 2021!

Shopify integration seems very buggy inside the app. There is a section where I can "import shopify orders", but it never seems to be able to import any orders at all. Furthermore, adding products to the system is quite cumbersome. A bulk editor feature for products would make the process much easier as exporting and importing excel spreadsheets is clunky. Integrating with shopify is also not very...

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It's integration into Shopify for Quote-At-Checkout was crucial for our purposes. It's limitations with the Shopify API are a little cumbersome, but far better than many others we've tried. There are very little limitations with the Freight Club dashboard. Overall, a well polished, good piece of software.

There is very little smart-logic used for the Shopify API quote-at-checkout. This causes troubles when booking mixed shipments. The Freight Club dashboard has a quote limitation of 4+ LtL packages, anything over four packages requires a "custom quote" that takes half a day, sometime's longer to get back.

It's very user friendly and we can mix dimensions and weight without having exclusively be inches and lbs or cm and kg, you can combine them. It provides immediate tracking and that's a plus for our customers.

Customer service through email tend to have a long wait time, and out customers usually don't have the patience to wait. White Glove services also tend to give us a hard time, since carriers usually take a long time to provide this service, or sometimes they deliver without doing it. This a very negative point because customers throw the responsibility on us and it affects our reputation.

I like how Freight Club is free to use and offers a variety of LTL carriers AND UPS labels. This way all of our shipping is in one platform. I also like the rates that it gives, they could be lower, but they get the job done. Entering in our products and storing them for later use on quotes is a huge time saver. Saving locations is also a huge time saver and important tool. The layout of all the orders with tracking links is another great feature that Freight Club provides. The integration with Shopify is the main reason we started using this and found out about it.

The bugs in the software. -Wrong Information Given at Shopify Checkouts (says FedEx not UPS) -Keeps changing location when you put commercial - goes to residential automatically -Gives many secondary invoices and does not explain in detail why -Long customer support times (understaffed at the moment)

We use FreightClub's software on a daily basis, often receiving several quotes per day. It takes less than 2 minutes to get a quote which is very convenient and translates well to our customers who want quick shipping quotes for our furniture products. The rates seem competitive and fair especially when seeking a white glove delivery option.

The only real negative is that it can be difficult to get documents to the actual shipper in terms of delivery instructions or other important information to the shipper, as there is no option to upload documents directly to FreightClub (that I am aware of). Their customer service team is helpful when you can get ahold of them, but sometimes it can be a little tough to get someone to assist in a timely manner.

-Ease of use -Great user interface -Often the lowest rates -Both LTL and ground available

- Poor customer service (they either ignore or don't follow up when expecting) - Overages have been common - Can't trust for room of choice / white glove. We have often had issues when booking this rate and then the driver refuses to complete white glove service but instead just drops off and leaves. Or they don't have enough support. Poor communication with the local installers they work with.

Ease of use. Integrated with our Shopify store so easy to import customer information. Quotes are very straight forward and easily comparable between service type and carriers. I like how the pricing is the price I will pay. I do not have to worry about additional charges later on from the carrier such as freight surcharges, etc.

Hard to get a hold of customer service when there is an issue. The main issues have to do with locating shipments and damages. Although the claim process is very easy and straight forward, I have yet to get reimbursed for any of my claims. The claims keep getting sent back to me for additional information such as pictures when I do not have this information. I had to call to specify the carrier has the item and contacted our customer to state the item was damaged so it would be impossible for me to provide pictures. The claims continue to get pushed back to me even after making these comments.

Very user friendly. The chat feature is very useful, and includes quick replies. Instant tracking link and instant white glove quotes are crucial to our business. Saved quotes are also a neat feature.

Sometimes there are glitches. Payment option delays, and sometimes BOLs do not load., maybe depending on the carrier.

I have entered many freight shipments over the years and the Freight Club site is a pleasure to navigate. The design of information entry is seamless.

The only improvement I would like to see is the ability for larger font sizes.

Freight Club makes it quick and easy to schedule freight for all of my orders. The customer service is outstanding and you can't beat the pricing! I highly recommend using Freight Club!

This is less about Freight Club and more about the Carriers, but I cannot seem to find a carrier that is reliable. I have used just about every carrier on Freight Club, and just about every one of them has either missed a pick up, lost an order, or delivered an order to the wrong place. Not to mention, the customer service provided by the different carriers is miserable. Going through UPS and FedEx for LTL is typically much more expensive, but with the number of problems that I have had, I am almost to the point of preferring to spend the extra money in order to ensure my orders actually get delivered.

Software is very user friendly and very quick to learn and use.

None at this time. Previously we had a hard time filing damaged claims, now this problem seems like has already been resolved and now we can file a claim through the portal.

Pricing is amazing compared to getting pricing from ups direct.

They need to make it easier to print labels as there are a lot of steps that they could make easier or integrate with sales channels

It is user friendly, and very easy to learn. Freight Club team listens to their customers, and makes improvements to make it even easier and more efficient to use their software.

Checking freight rates for quote is still somewhat manual.

Quick retrieval of multiple quotes/carriers/services. Easy to integrate. Well rounded program.

API connection created duplicate bookings. API errors aren't clear for users to understand/fix.

Easy to see the quote results. Database saves warehouse locations and items.

Want to receive automated delivery alerts.

We like the fact the rates are offered to us as we were a larger company, so we don't have to put in the years of struggling with freight services in order to qualify for the discounted rates. The system is fairly easy to use to start a project

The follow-up. I often go back to check the status and it mostly never changes. So its hard to see where a shipment is during the process and you often have to call the carrier to get updates, especially if the project goes silent.

easy to use on scheduling pick ups for our orders

nothing. very easy to use and fast processing

I love that it is catered towards larger items, but automates everything. Freight was completely new to me and FreightClub has made it more of a softer introduction to it since they do all the heavy lifting as far as getting everything set up. If you've shipped a package via UPS, then there will be nothing intimidating about FreightClub.

I use their Parcel feature for smaller items, and something that I dont like about it is that it requires a customer phone number for even thought UPS doesnt need that and it always puts it under the name of the customer. I don't have customers numbers for smaller items and so I just put mine it. Kind of a hassle/bug maybe?

Great shipping prices awesome dashboard makes my life much easier! [SENSITIVE CONTENT HIDDEN] is great too!!

Wish I had more carriers to choose from and wish Shopify worked better with freight club but that's Shopify's fault, not freightclub!

The fact that it is user friendly and it easy to use.

I find the freight cost is sometimes high but also like that you can get comparative pricing on the LTL shipments

The system has a Seamless workflow and flexibility

Sometimes, the checkout process can hang but other than that no issues!