gtechna Reviews - Pros & Cons, Ratings & more

Joan

Flex Parking

GovPilot

gtechna is a ticketing, visitor, and traffic management software designed to help cities, parking authorities, universities, colleges, municipalities, police departments, and medical facilities handle law enforcement processes using artificial intelligence (AI) and machine learning technologies. Its online payment system allows citizens to pay, view, and appeal for issued tickets in compliance with the Payment Card Industry Data Security Standard (PCI DSS) to protect transactions.

gtechna

Android

Web-based

Windows

Sometime we have lost some data during the synchronisation with the tablet. We lost some attachment when the synchronisation was made the day after the ticket.

Senior Community Peace Officer

Excellent, great team met our deadlines and  product has been problem free.

Parking Enforcement Manager

I believe they actually like the challenges and to be able to prove that their product is capable of doing what we ask.

Supervisor Parking Enforcement

Ease of use and training, ability to upgrade of customize software to meet specific needs.

Business Systems Project Manager

Requires GTechna services for most configurations and integration. Backoffice poor interface and usability.

Director, On Street and Meter Services

The back office suite is pretty intuitive. I like there there is some flexibility for different business rules.

Sargent Traffic Safety

Good product testing before deployment. Gtechna has done their homework.

When entering new bylaws or other information in the TEST platform, there is no way to transfer it fully into the PRODUCTION environment.

System allows for a user to charge for a permit , even if there is no license plate attached.

Property Manager

A simpler, sleeker back-end look that's more user-friendly would go a long way in reducing the amount of customer support GTechna has to provide.

Real time ticket information  accessible immediately after ticket is issued

GTechna Officer Command Centre is a good parking tickets software

Diogo, 
We appreciate the feedback and this will be shared with our team internally. We aim to constantly improve and your feedback is welcome. 

Gtechna implementation and support staff have provide good support and make good effort whereever possible to improve or troubleshoot product when issues have come up.

Gtechna product

Our overall experience with GTechna is fine. The service works relatively well but there are flaws and there hasn't been much progress in improving the function over the years we've been a customer.

GTecha Review

the customer service is number 1, the devis are all stable.

License Scan

Parking Management Services

OfficerMDT and Command Center

Officer Android has be a product that PPAP has used for at least 4 years now. We are very please with its operations and functionality. We currently run it on 55 MTWs (Mobile Ticket Writers) paired with a blue tooth printer. GTechna's  ability to adapt to business needs and changing market /industry trends have put them at the top of enforcement software.

Gtechna Officer Android

Thanks for the review Philip! 
Our customer support team has put in place new tools to improve communication and efficiency. We hope these will serve you better. 

We are very satisfied with the current state of our gtechna implementation using a combination of N5 Scan ticket issuance devices and Panasonic ToughPads.  We are 4 months into the implementation using 65 devices.  All deadlines have been met and the implementation team really knows parking.  We have asked for many changes including a ticket to tow feature and gtechna has never said they cannot do what we have asked.   I believe they actually like the challenges and to be able to prove that their product is capable of doing what we ask. 

 I did not rate the value due to the way our contract is structured through separate contractor.  

Satisfied and Impressed in Milwaukee

Hi Richard, 
Thank you for your review and your business. It is a pleasure working with you and you are correct, we do like a challenge and aim to deliver to the very best of our ability. Don't hesitate to reach out to our team for any need. 

Overall pretty good customer service. I would be honest in saying that tech support takes a little longer than I would wish to resolve issues. 

Overall good

excellent, great team met our deadlines and  product has been problem free 

Thanks Shawn! 
It has been a pleasure to work with you and your team and we look forward to what the future will bring. 

We were in need of a new system as our previous supplier was not available. Gtechna stepped in and provided us with what we required and tailored it to our needs in a short period of time. We were able to integrate with existing software and maintain our current files.

Gtechna Parking Enforcement Software

We have been a customer of gTechna since 2005. The newest software platform for ALPR and Digital Permitting is exceptional. The software communicates with other software vendors and makes enforcement a breeze! Support works with us to make necessary adaptations. Reporting could be more robust. Overall we are extremely pleased with the customer support and the gTechna team.

gTechna ALPR & Digital Permitting  Payment Platform works Seamlessly 

Thank you for being a long time customer! We love having you as part of the gtechna family! 

Gtechna Review

Technical

good service, but Customer support could be improved

good product

GTechna Best if you're local

We have implemented this software to replace an aging system that could not meet our requirements. gTechna worked relentlessly to help us achieve our goals and make this system flexible as possible to meet new demands as they happen.

Best Infraction Software I've seen

Great solid product.  A great support team that always responds to requests/concerns within a 2-hr window.  They also give lots of notice for when their service desk / support center will be down for any upcoming holidays (takes the guess work out).

gtechna Reviews

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Pros and cons

18 reviews