Onfleet Features

Onfleet

Last-mile delivery management software

4.66/5 (80 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
CRM
Carrier Management
Cash on Delivery
Compensation Management
Cross Docking
Customer Database
Customer Management
Customer Portal
Data Connectors
Data Import/Export
Data Visualization
Delivery Tracking
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
Electronic Signature
Employee Management
Fleet Management
Food Delivery Dispatching
For Courier Services
For Freight
For Restaurants
GPS
Geofencing
Geographic Maps
Geolocation
Inventory Management
Invoice Management
Job Management
Label Printing
Labeling
Live Driver Tracking
Live Tracking
Location Tracking
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Country
Multi-Location
Order Entry
Order Management
Order Tracking
Performance Metrics
Progress Tracking
Proof of Delivery
QuickBooks Integration
Rating Engine
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Reporting & Statistics
Reporting/Analytics
Returns Management
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Self Service Portal
Shipment Tracking
Shipping Labels
Shipping Management
Status Tracking
Surveys & Feedback
Task Scheduling
Territory Management
Third Party Integrations
Transportation Management
Two-Way Communication
Voice Recognition
Work Order Management
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API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
CRM
Carrier Management
Cash on Delivery
Compensation Management
Cross Docking
Customer Database
Customer Management
Customer Portal
Data Connectors
Data Import/Export
Data Visualization
Delivery Tracking
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
Electronic Signature
Employee Management
Fleet Management
Food Delivery Dispatching
For Courier Services
For Freight
For Restaurants
GPS
Geofencing
Geographic Maps
Geolocation
Inventory Management
Invoice Management
Job Management
Label Printing
Labeling
Live Driver Tracking
Live Tracking
Location Tracking
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Country
Multi-Location
Order Entry
Order Management
Order Tracking
Performance Metrics
Progress Tracking
Proof of Delivery
QuickBooks Integration
Rating Engine
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Reporting & Statistics
Reporting/Analytics
Returns Management
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Self Service Portal
Shipment Tracking
Shipping Labels
Shipping Management
Status Tracking
Surveys & Feedback
Task Scheduling
Territory Management
Third Party Integrations
Transportation Management
Two-Way Communication
Voice Recognition
Work Order Management
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API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Management
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
CRM
Carrier Management
Cash on Delivery
Compensation Management
Cross Docking
Customer Database
Customer Management
Customer Portal
Data Connectors
Data Import/Export
Data Visualization
Delivery Tracking
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
Electronic Signature
Employee Management
Fleet Management
Food Delivery Dispatching
For Courier Services
For Freight
For Restaurants
GPS
Geofencing
Geographic Maps
Geolocation
Inventory Management
Invoice Management
Job Management
Label Printing
Labeling
Live Driver Tracking
Live Tracking
Location Tracking
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Country
Multi-Location
Order Entry
Order Management
Order Tracking
Performance Metrics
Progress Tracking
Proof of Delivery
QuickBooks Integration
Rating Engine
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Reporting & Statistics
Reporting/Analytics
Returns Management
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Self Service Portal
Shipment Tracking
Shipping Labels
Shipping Management
Status Tracking
Surveys & Feedback
Task Scheduling
Territory Management
Third Party Integrations
Transportation Management
Two-Way Communication
Voice Recognition
Work Order Management
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Mobile apps

iOS App


2,659 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,835 reviews

Onfleet Feature Reviews

25 reviewers had the following to say about Onfleet's features:

Philip G.

Snappy, crisp, easy to use, and dependable

2021-06-29

I am solving my local and event delivery management with Onfleet.

Pros

The drag and drop interface and real-time time calculations.

Cons

This great, but if you are trying to parse information to send a notification or look up an order number you have to get creative on how the data is stored.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jillian T.

OnFleet supported our operations during COVID-19 response efforts

2020-04-20

I love that there's a driver app, in app communication, and real-time tracking.

Pros

- real-time delivery tracking - ease of onboarding for delivery drivers - great UX

Cons

I wish the search feature worked better - right now the search only searches through a list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the review, Jillian! We're excited to be working with you and your team during these challenging times. Happy to help in any way we can.

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Anonymous
(Food & Beverages company, 11-50 employees)

Easy to use software

2021-07-01

The software has helped make the driver management and route tracking piece of our business a lot simpler.

Pros

The software has been reliable and just works. Delivery is a key part of our business and this software definitely helps us co-ordinate well with the drivers along with giving customers the opportunity to track their food.

Cons

The time estimates are too pessimistic and overshoot actual driving times by at least 50%.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Savanna S.

Onfleet is our Volunteers favorite!!

2021-06-03

Onfleet is amazing when it comes to best fit routes for all parties.

Pros

It is a company that specializes in logistics management and route optimization offering last-mile delivery.

Cons

You should allow yourself some time to learn the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the kind words - good luck to you!

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Ashli R.

Exceeds the simplicity that competitors dont!

2021-06-28

As a cannabis distribution company, it is extremely important to track fleet and drivers, route multiple deliveries and scheduling the most efficient routes since we are carrying expensive products that must be left in cold temps.

Pros

Optimized routing and the option to see where our fleet/drivers are in real time. The last feature that is very helpful is the eta text message.

Cons

I liked the price point least, along with the way the scheduling auto-sets.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Camiel B.

CB's Review OnFleet

2021-07-02

Easy to use route optimization

Pros

Efficient route planning and tracking facilities

Cons

Data analyzing facilities and lack of mobile dispatching facilities

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Rajkishore M.

Our Company without Onfleet is Cripple

2021-07-24

We have integrated with our company to automate our delivery operations.

Pros

With lots of features like dispatch management, driver management it optimises time, routes, costs as well.

Cons

They have fulfilled our all requirements. Some time due to maintainance it goes down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake B.

OnFleet

2019-05-21

Pros

The ability to track drivers in real time and give my customers an update on deliver times.

Cons

Reports to track performance are difficult to manage, bust into graphs, and interpret.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vinol Joy D.

Great software for warehouses/ trucks - yet to step up for on demand delivery use cases

2021-07-14

Its an amazing software easy to use, best pricing model of pay as per use and scale as you go, wish it could support driver pay integrations, ability for drivers to self pick up task s(especially when they are linked pick up and drop -off)

Pros

- It comes with driver apps for Android and iOS out of the box - Setup was quick and easy - SMS and live notifications very well integrated - Easy to use dispatch UI and drag and drop options - Transparent pricing - Amazing feature of multi brand support (especially when you scale)

Cons

- Not the best for food delivery or on demand delivery services and there is no way to broadcast tasks and drivers to pick up tasks (Currently in beta but featureless) - Allows communication between drivers , caused us potential trouble of drivers ganging against us - No driver management of driver pay integrations - Route optimization is made for truck or warehouse deliveries and not like on-demand deliveries, Eg.If you need 50 drops from one pick up location it takes a lot of workarounds to optimize - Few downtimes of software when the entire communication went down since they were using twilio, sometimes route optimizations had issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sonja J.

Onfleet User Review

2019-11-21

Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information.

Pros

I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze.

Cons

I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for your feedback, Sonja! We love working with Kitchfix :) We'd love to hear more about your needs regarding mapping out locations based on traffic, as our routing engine does consider historical traffic data so perhaps we can run you through that sometime (if that's what you're looking for)!

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John E.

Overall it's made life simplier

2018-01-16

The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.

Pros

OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees.

Cons

I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the review and feedback, John! It's great to be working with Supper Meals. Stay tuned for an announcement regarding mobile dispatching in the coming weeks :)

Read more
Katherine V.

Review onfleet

2021-06-29

Has been really good, it resolved a lot of necessities for our company.

Pros

The product gps and client notification setting.

Cons

The client notification could be since the beginning of the driver’s route since dispatched. The route optimization could use a live traffic information to avoid delays.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandile M.

Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

2018-01-17

Effortless tracking of drivers and helps do give our customer the best service.

Pros

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

Cons

Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

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Dan S.

Simple and easy to manage across multiple teams and hundreds of deliveries.

2018-01-22

Streamlines our delivery business

Pros

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Cons

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

Read more
Brian J.

Onsweet!

2021-06-24

The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.

Pros

Customers love the real time information on where our drivers are at.

Cons

I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the words - we are always working to improve our full customer experience

Read more
Anonymous
(Pharmaceuticals company, 51-200 employees)

organized and efficient

2019-01-17

not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

Pros

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Cons

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Hey there - thanks for the review and feedback! It would be helpful to get some more info about your lag and missing input issues. Feel free to email support@onfleet.com - we're here to help!

Read more
Jonathan D.

Onfleet

2018-09-09

Overall 8/10.

Pros

Organization, very easy to figure out.

Cons

It can be much more efficient on the dispatch side .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.

Read more
Ambryn J.

Best software on the market!

2021-06-28

We chose to stick with OnFleet because it is so easy to use we can't imagine any other software being superior.

Pros

We don't pay for route optimization, but I am sure it would be incredible.

Cons

The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea F.

High Volume Routing

2020-04-19

The product is intuitive for dispatchers and drivers.

Pros

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

Cons

We would recommend to have some of the admin capabilities available for dispatchers (creating teams).

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for your review, Andrea! We're proud to be working with you and your team to support those in need during these difficult times.

Read more
Elyse V.

Onfleet is Amazing

2021-07-01

Onfleet never gave me problems, real easy to use.

Pros

It was easy to edit information to drivers routes, add on etc.

Cons

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Flavio A.

Great tool to scale logistics

2019-11-27

We are using OnFleet as a delivery app for drivers that don't have any other delivery tools.

Pros

- Easy to set up, easy to use - Quick to scale - All features needed - Easy to integrate

Cons

- Not able to customise delivery processes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the feedback! We love working with Fliit.

Read more
Sean W.

What a great piece of software

2020-12-12

Pros

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved.

Cons

This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.

Read more
Andrijana S.

De La Mer review for Onfleet

2021-06-29

Saving a load of time from routing using maps, google, etc. all done for us!

Pros

Very nice UI.

Cons

The dragging of tasks from unassigned, the blue line, very hard sometimes to align up in the spot that's intended.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ellie M.

More Info

2021-07-02

great product

Pros

that it is a live tracker and accecable via the driver app with so much extra features

Cons

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Safir A.

Amazing platform! Best on the market

2020-01-17

Onfleet has streamlined and automated our operations and logistics completely! What used to take us 30-45 minutes each morning is now completely automated and takes a few minutes! We tried Tookan first, but Onfleet is such a superior software. It really is the best in the market!

Pros

Ease of use, routing algorithm, the UI/UX, automated customer notifications

Cons

Price is a bit steep, but you pay for what you get.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for your review,
Safir! The Onfleet team is excited to work with you and the Hamper team.

Read more