Onfleet Features

Onfleet

Last-mile delivery management software

4.46/5 (35 reviews)

Onfleet Feature Summary

  • API available
  • Analytics & reporting
  • Anonymized phone numbers
  • Apps for Android & iOS
  • Chart visualizations
  • Comprehensive filters
  • Computer aided dispatch
  • Dashboard-based UI
  • Delivery tracking
  • Dispatch management
  • Driver management
  • Dynamic search tools
  • Instant service ratings
  • Job assignment management
  • Map displays
  • Mileage tracking
  • Mobile signature capture
  • Multi-country support
  • Multiple app integrations
  • Phone Support
  • Rating
  • Real-time alerts
  • Real-time driver tracking
  • Route optimization tool
  • SMS-based messaging
  • Scheduling
  • Signatures, barcodes, and photo capture
  • Task connections
  • Vehicle tracking

Transportation & Logistics Feature Comparison

Most popular features of all Transportation & Logistics apps

API (52 other apps)
Activity Dashboard (40 other apps)
Automatic Notifications (32 other apps)
Billing & Invoicing (34 other apps)
Delivery Tracking (46 other apps)
Dispatch Management (32 other apps)
Email Notifications (29 other apps)
GPS (33 other apps)
Geographic Maps (29 other apps)
Location Tracking (33 other apps)
Order Management (35 other apps)
Real Time Data (32 other apps)
Real Time Monitoring (37 other apps)
Real Time Updates (32 other apps)
Reporting & Statistics (46 other apps)
Route Management (28 other apps)
Route Optimization (34 other apps)
Shipping Management (50 other apps)
Status Tracking (36 other apps)
Third Party Integration (37 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


1,729 reviews

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Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,237 reviews

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Onfleet Feature Reviews

25 reviewers had the following to say about Onfleet's features:

Sonja Johnson

Onfleet User Review

2019-11-21

Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information.

Pros

I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze.

Cons

I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake Bollinger

OnFleet

2019-05-21

Pros

The ability to track drivers in real time and give my customers an update on deliver times.

Cons

Reports to track performance are difficult to manage, bust into graphs, and interpret.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
John Elliott

Overall it's made life simplier

2018-01-16

The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.

Pros

OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees.

Cons

I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the review and feedback, John! It's great to be working with Supper Meals. Stay tuned for an announcement regarding mobile dispatching in the coming weeks :)

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Dylan Headley

Onfleet has been great for my company in allowing ease of creating routes and managing our drivers

2018-01-16

It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

Pros

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Cons

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.

Read more
Jonathan Decosse

Onfleet

2018-09-09

Overall 8/10.

Pros

Organization, very easy to figure out.

Cons

It can be much more efficient on the dispatch side .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.

Read more
Dan Shih

Simple and easy to manage across multiple teams and hundreds of deliveries.

2018-01-22

Streamlines our delivery business

Pros

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Cons

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

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Anonymous
(Pharmaceuticals company, 51-200 employees)

organized and efficient

2019-01-17

not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

Pros

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Cons

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Hey there - thanks for the review and feedback! It would be helpful to get some more info about your lag and missing input issues. Feel free to email support@onfleet.com - we're here to help!

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Sandile Mayeki

Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

2018-01-17

Effortless tracking of drivers and helps do give our customer the best service.

Pros

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

Cons

Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

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Alex Smereczniak

Best logistics software we've come across

2017-02-15

Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis.

Pros

Functionality and willingness to add features we request.

Cons

Would like to see routes get optimized based on start / end location vs. hub approach.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Onfleet

Nope.

Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for your review! We're excited to be working with the 2ULaundry team. Your feedback regarding route optimization has been shared with our product team for review!

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Kenny Isaak

Great tool for managing my fleet.

2018-01-17

Helps me manage my fleet and monitor where my trucks are at at any given moment.

Pros

Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site.

Cons

It would be great to be able to drill in farther and be able to get a street view (like google maps) of where my truck/s are located.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks for the feedback, Kenny! It's been great having you as a customer for so long. We discussed your feedback as a team today, and I'm happy to report that we're already working on task history improvements and have some ideas around the street view idea :) We'll be in touch as soon as we have more to share!

Read more
Gary Daughton

Easy. Reliable. Seamless

2017-02-15

This application not only makes the task of dispatching easy but works well for branding a company's image.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for your review! We're excited to be working with the Pharmsquad team.

Read more
arthur Smith

Well-rounded delivery Saas

2018-09-14

Help us with optimizing the road, liaising efficiently with our fleet of drivers

Pros

- Easy to use both for the management to the driver - Decent pricing/drop - Great apps - Constant Improvement

Cons

- so far nothing much, improvements are on the way!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for your review, Arthur! We love working with FitThree and look forward to continuing to deploy more improvements for you and the team soon!

Read more
Megan Storm

Onfleet - Dispatching for Food Connect

2018-09-13

Pros

Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients

Cons

I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for the review Megan. We have major improvements to mobile dispatching coming soon, so stay tuned! Also please feel free to submit any other feedback or requests regarding reporting functionality to support@onfleet.com. We're here to help!

Read more
Alberto Monraz

My on fleet review

2016-01-15

Cons: need of a manager app o mobile user interface. address in other country's don't match google maps, and you can't input address if they don't match.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Conra Kramer

Although I've had my fair share of issues I will stick with onfleet

2018-02-08

Until I find a better solution i will continue to recommend this software.

Pros

This software is absolutely amazing for tracking mileage and looking back on where you traveled.

Cons

I wish you could track customer experiences and make notes on each delivery.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)

Would give it 5 stars, its an excellent product, but it lacks of further customization...

2018-01-19

Structured own fleet automation and task optimization and follow up.

Pros

Easy to use and configure.

Cons

It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis Perez

Phenomenal product that brings big efficiencies even for small companies

2016-01-20

OnFleet has been an incredibly valuable tool for our company to manage our fleet and help with customers notifications to ensure fewer missed deliveries. The web and mobile apps are very easy to use and it takes just a few moments to train our drivers.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jorge Gonzalez

Fast & very practical tool

2017-02-18

Overall it's has been an outstanding performance, just a few drawbacks we faced some weeks ago or have been facing still now, 1) A total black out, the task of our client it never showed up (we were blind) and 2) when it turns on or it turns off sometimes in driver's cel or in the lap top's dashboard the status of our driver.

Pros

It's very easy-practical to follow up and navigate while on site or in the app.

Cons

In other words, the green blinking circle, it suddenly turns off, not because the driver turned off his on duty status. We are very worry that we can loose clients if we face again the block out mentioned before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Onfleet

That's all, and thanks for your great support, on time.

Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for your review! We're excited to be working with the 4GO team. The issues you encountered seem to be related to cellphone reception / connectivity. We will relay it to our engineering support team to investigate!

Read more
Carla Smart

Great overall experience

2016-01-20

We love using onfleet its easy to use and our customers love knowing where their delivery is and how long it will take to get to them.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jereme Holiman

Super easy to use and implement! Great people.

2016-01-20

Onfleet has really upped our courier management game and helps us deliver a best in class gifting service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Gustavo Jimeno

Works from day one!

2017-02-15

For our delivery startup, we had a number of choices, some even cheaper, but the quality of the web app, the customer service, the tutorials, and mostly the top notch software which from day one worked without any bugs or issues, compared to some trials we had with other companies, was the reason we choose and love Onfleet for our company.

Pros

Great integration, bug free, flawless.

Cons

The price is a little steep when you are a beginner, with little orders, which for us, who have to convert the currency to colombian pesos, eats up most of our profits until we have significant orders to get a lower fee per task. We have to have 2 tasks by the way, which makes it more expensive still.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Onfleet

Great software really, that's the main reason for now we chose Onfleet, we need the most reliable software till we can create our own. (The costs really can eat up our profits.)

Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for your review! We're excited to be working with the Comidin team. As you mentioned, with increased delivery volume the average per-task pricing starts going down very quickly :) Also, when you get to a higher volume, you'll be able to pre-purchase task credits for up to 20% off! Email us to learn more about this.

Read more
Alejandro Alves

Great app and awesome Customer support

2018-09-10

Onfleet is helping our business to deliver to our customers in a fast and efficient way. Thank you

Pros

Customer Support is very fast and helpful responding whenever we have a question to improve the deliveries to our customers.

Cons

After not having used the software for a while, it asks to restart with your credentials.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thank you very much for your feedback, Alejandro!

Read more
Myra Beaman

Works like it should

2019-04-06

Pros

It allows you to do what you want and need easily for staying organized with deliveries (from a driver perspective).

Cons

You can't switch between tasks without completing one.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rado Kalla

Great API integration

2017-02-21

Delivery service in San Diego area providing same day service for medical patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for your review! We're excited to be working with San Diego Organics. If you have any further feedback, please email us at support@onfleet.com. We're here to help!

Read more
Arturo Gomez

Easy to use

2017-02-15

The app is great, but I would appreciate having more downable reports, not just a csv with all the information mixed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Onfleet


Thanks very much for your review! We're excited to be working with the LolaMarket team. I have relayed your feedback to enhance Onfleet's reporting to our product team!

Read more