Opendock Pricing, Features, Reviews & Comparison of Alternatives

Opendock

Dock scheduling for carries, dispatchers, & warehouses

4.71/5 (7 reviews)

Opendock overview

Opendock is a cloud-based dock scheduling system. It allows carriers, brokers, and dispatchers to book, update, and cancel dock appointments with warehouses. It also serves as a communication platform for the supply chain and offers features such as single sign on, PO updates, quick booking, and more. A warehouse must be registered within the system for carriers to be able to book appointments, and warehouse users can use Opendock to receive bookings, view appointments across multiple locations, and send reminders to reduct no-shows.

Once a carrier creates an account, appointments can be booked for any AppointmentPlus warehouse. Users can search, book, monitor, and update dock appointments from a single interface, and keep a list of favorite warehouses to facilitate future bookings. Users can receive notifications at any time as email alerts can be sent even when offline. Suppliers, carries, dispatchers, and warehouses can upload and share purchase orders, bill of ladings, and other documents through the platform.

In addition to scheduling, Opendock provides real time chat opportunity to let brokers, carriers, drivers, dispatchers, shippers, and receivers communicate on the same platform. Group chats can also be created to simplify communication between multiple people for one job.
www.opendock.com

Pricing

Starting from
$199/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Opendock screenshot: Opendock scheduling calendar

Opendock reviews

Excellent
5

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.7
  5.0
  5.0
Colleen Hitchins

Our expeditors love this tool!

Used daily for 1-2 years
Reviewed 2018-04-02
Review Source: Capterra

Improved customer service & employee satisfaction, enhanced management analytics.

Pros
- Major timesaver for our Logistics & Customer Service Teams - dramatically reduced email/phone calls relating to 2500 shipments/month. - Improved level loading of our warehouse - Carriers very receptive to self serve appointment setting. easy to implement. - Appointment templates have allowed us to tailor our dock schedules by load type, and align manpower to demand. - Improve analytics/performance management. - IDEA manager provides a mechanism to submit enhancement requests, with many of our requests incorporated in subsequent software releases - Excellent people to work with - from Sales, to Implementation, and post launch Account Management!

Cons
- We would like to see reporting on exception management (no shows, lates) further enhanced - We would like to see additional time based analytics surrounding appointment duration

Response from AppointmentPlus


Colleen, thank you for the stellar review! It's great to hear that AppointmentPlus has improved the efficiency of your operations. With regard to the feature suggestions you noted, both are already on the roadmap. Thank you again for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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James Klug

The tool has helped us streamline our workload and allow us to work higher priority work streams.

Used daily for 6-12 months
Reviewed 2018-03-23
Review Source: Capterra

Workload reduction at a low cost. We estimated a workload reduction for 8 people of about 2 weeks per year. Some of this workload did shift to Receiving and our Local Material Group. Also a benefit to carriers in that they can schedule when we have openings, their choice, just as long as they hit the correct due date.

Pros
reduced work load, allows us to closer couple delivery times with the carrier ETA's, reduced dock conflict, low cost of AP, ease of startup

Cons
No connections with SAP and full integration. Not all carriers are using this program, so there is a learning curve on that side

Response from AppointmentPlus


James, thank you for taking the time to write a review. It sounds like AppointmentPlus has really helped to streamline your operations and reduce costs. With regard to integrating, we have a very robust API that hundreds of our clients use to integrate to their existing systems. If you'd like more information on how it works, please reach out to us. We are more than happy to help. Thank you again for the terrific review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Keith Dahlgreen

Appointment Plus - A great solution for dock scheduling

Used daily for 2+ years
Reviewed 2019-02-20
Review Source: Capterra

We've used Appointment Plus for over two years to schedule carrier appointments for dock deliveries. Our vendors love it. We've been able to control our warehouse schedule and save on labor expenses since using Appointment Plus

Pros
Appointment Plus is easy to setup and easy to manage.

Cons
A more updated web interface would be nice.

Response from AppointmentPlus


Thanks for the excellent review, Keith! We're happy to hear that AppointmentPlus is helping you to have better control over your schedule, while also saving on labor costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Harrison Graham

Appointment-Plus Review

Used daily for 6-12 months
Reviewed 2018-03-13
Review Source: Capterra

Pros
Ease of use, custom-ability, and support. Especially the tech support from rep he has helped in many cases where most would just pass it along or simply email instructions. Rep always takes time out of his day to assist.

Cons
I guess my only complaint would be to be able to setup the reception of emails to multiple customers easier.

Response from AppointmentPlus


Harrison, we appreciate you providing a five-star review for AppointmentPlus. And, thank you for the kudos to our support team. Also, thanks for the note on how we could improve the system. We like to have input from our clients. Thanks again for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bob Price

Dock Scheduling

Used daily for 6-12 months
Reviewed 2018-03-28
Review Source: Capterra

Pros
Gives me line of sight as to what's coming in, eliminates my detention fees, and allows me to hold carriers accountable

Cons
I really don't have any cons. Allowing carriers to be able to schedule themselves according to our rules has been a life saver.

Response from AppointmentPlus


Bob, thanks so much for the superb review! I appreciate it. Having visibility into the entire schedule for the day is definitely a time-saver. It's one of the components of our system that clients like best. Thanks again for the great review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Opendock pricing

Starting from
$199/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free for carriers, brokers, and dispathcers.

Warehouse pricing:
Platinum: starting at $199
Enterprise: contact OpenDock for a custom price quote.

Opendock features

Automatic Notifications
Dispatch Management
Email Notifications

API (51 other apps)
Activity Dashboard (39 other apps)
Billing & Invoicing (33 other apps)
Data Import/Export (28 other apps)
Delivery Tracking (45 other apps)
GPS (32 other apps)
Geographic Maps (29 other apps)
Location Tracking (32 other apps)
Order Management (34 other apps)
Real Time Data (32 other apps)
Real Time Monitoring (36 other apps)
Real Time Updates (31 other apps)
Reporting & Statistics (46 other apps)
Route Optimization (33 other apps)
Shipping Management (50 other apps)
Status Tracking (36 other apps)
Third Party Integration (37 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Opendock

Key features of Opendock

  • Alerts/Notifications
  • Online Booking
  • Receiving/Putaway Management
View All Features