Opendock Features

Opendock

Dock scheduling for carries, dispatchers, & warehouses

4.71/5 (7 reviews)

Competitor Feature Comparison

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Client Portal
Communication Management
Customer Database
Data Import/Export
Discount Management
Dispatch Management
Document Management
Job Scheduling
Load Reporting
Mobile Alerts
Multi-Channel Communication
Multi-Location
Online Booking
Point of Sale (POS)
Purchasing & Receiving
Real-time Updates
Recurring Appointments
Reporting & Statistics
Rules-Based Scheduling
SMS Messaging
Scheduling
Self Service Portal
Single Sign On
Status Tracking
Third Party Integrations
Transportation Management
Warehouse Management
Website Integration
Workflow Management
Visit WebsiteCompare App
API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Client Portal
Communication Management
Customer Database
Data Import/Export
Discount Management
Dispatch Management
Document Management
Job Scheduling
Load Reporting
Mobile Alerts
Multi-Channel Communication
Multi-Location
Online Booking
Point of Sale (POS)
Purchasing & Receiving
Real-time Updates
Recurring Appointments
Reporting & Statistics
Rules-Based Scheduling
SMS Messaging
Scheduling
Self Service Portal
Single Sign On
Status Tracking
Third Party Integrations
Transportation Management
Warehouse Management
Website Integration
Workflow Management
Visit WebsiteCompare App
API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Client Portal
Communication Management
Customer Database
Data Import/Export
Discount Management
Dispatch Management
Document Management
Job Scheduling
Load Reporting
Mobile Alerts
Multi-Channel Communication
Multi-Location
Online Booking
Point of Sale (POS)
Purchasing & Receiving
Real-time Updates
Recurring Appointments
Reporting & Statistics
Rules-Based Scheduling
SMS Messaging
Scheduling
Self Service Portal
Single Sign On
Status Tracking
Third Party Integrations
Transportation Management
Warehouse Management
Website Integration
Workflow Management
Visit WebsiteCompare App

Opendock Feature Reviews

7 reviewers had the following to say about Opendock's features:

Colleen H.

Our expeditors love this tool!

2018-04-02

Improved customer service & employee satisfaction, enhanced management analytics.

Pros

- Major timesaver for our Logistics & Customer Service Teams - dramatically reduced email/phone calls relating to 2500 shipments/month

Cons

- We would like to see reporting on exception management (no shows, lates) further enhanced - We would like to see additional time based analytics surrounding appointment duration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Colleen, thank you for the stellar review! It's great to hear that AppointmentPlus has improved the efficiency of your operations. With regard to the feature suggestions you noted, both are already on the roadmap. Thank you again for the review!

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Keith D.

Appointment Plus - A great solution for dock scheduling

2019-02-20

We've used Appointment Plus for over two years to schedule carrier appointments for dock deliveries. Our vendors love it.

Pros

Appointment Plus is easy to setup and easy to manage.

Cons

A more updated web interface would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Thanks for the excellent review, Keith! We're happy to hear that AppointmentPlus is helping you to have better control over your schedule, while also saving on labor costs.

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Brian J.

AppointmentPlus

2019-04-18

Pros

AppointmentPlus allows easy scheduling for all incoming and outbound shipments. You can create multiple calendars and give all users visibility to them.

Cons

You have to go into edit shipments to access documents that have been attached.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Thank you for the review, Brian. It sounds like AppointmentPlus is working quite well for FNA. Thank you for allowing us to serve you!

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James K.

The tool has helped us streamline our workload and allow us to work higher priority work streams.

2018-03-23

Also a benefit to carriers in that they can schedule when we have openings, their choice, just as long as they hit the correct due date.

Pros

reduced work load, allows us to closer couple delivery times with the carrier ETA's, reduced dock conflict, low cost of AP, ease of startup

Cons

No connections with SAP and full integration. Not all carriers are using this program, so there is a learning curve on that side

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


James, thank you for taking the time to write a review. It sounds like AppointmentPlus has really helped to streamline your operations and reduce costs. With regard to integrating, we have a very robust API that hundreds of our clients use to integrate to their existing systems. If you'd like more information on how it works, please reach out to us. We are more than happy to help. Thank you again for the terrific review.

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Stephen M.

Great software, fantastic customer support

2016-10-06

We utilise AppointmentPlus to schedule medical deliveries to our loading dock.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Harrison G.

Appointment-Plus Review

2018-03-13

Pros

Rep always takes time out of his day to assist.

Cons

I guess my only complaint would be to be able to setup the reception of emails to multiple customers easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Harrison, we appreciate you providing a five-star review for AppointmentPlus. And, thank you for the kudos to our support team. Also, thanks for the note on how we could improve the system. We like to have input from our clients. Thanks again for the review!

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Bob P.

Dock Scheduling

2018-03-28

Pros

Gives me line of sight as to what's coming in, eliminates my detention fees, and allows me to hold carriers accountable

Cons

Allowing carriers to be able to schedule themselves according to our rules has been a life saver.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AppointmentPlus


Bob, thanks so much for the superb review! I appreciate it. Having visibility into the entire schedule for the day is definitely a time-saver. It's one of the components of our system that clients like best. Thanks again for the great review!

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