Opendock Reviews

Opendock

Dock scheduling for carries, dispatchers, & warehouses

4.71/5 (7 reviews)

Colleen Hitchins

Our expeditors love this tool!

Used daily for 1-2 years
Reviewed 2018-04-02
Review Source: Capterra

Improved customer service & employee satisfaction, enhanced management analytics.

Pros
- Major timesaver for our Logistics & Customer Service Teams - dramatically reduced email/phone calls relating to 2500 shipments/month. - Improved level loading of our warehouse - Carriers very receptive to self serve appointment setting. easy to implement. - Appointment templates have allowed us to tailor our dock schedules by load type, and align manpower to demand. - Improve analytics/performance management. - IDEA manager provides a mechanism to submit enhancement requests, with many of our requests incorporated in subsequent software releases - Excellent people to work with - from Sales, to Implementation, and post launch Account Management!

Cons
- We would like to see reporting on exception management (no shows, lates) further enhanced - We would like to see additional time based analytics surrounding appointment duration

Response from AppointmentPlus


Colleen, thank you for the stellar review! It's great to hear that AppointmentPlus has improved the efficiency of your operations. With regard to the feature suggestions you noted, both are already on the roadmap. Thank you again for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review


Opendock

Dock scheduling for carries, dispatchers, & warehouses

James Klug

The tool has helped us streamline our workload and allow us to work higher priority work streams.

Used daily for 6-12 months
Reviewed 2018-03-23
Review Source: Capterra

Workload reduction at a low cost. We estimated a workload reduction for 8 people of about 2 weeks per year. Some of this workload did shift to Receiving and our Local Material Group. Also a benefit to carriers in that they can schedule when we have openings, their choice, just as long as they hit the correct due date.

Pros
reduced work load, allows us to closer couple delivery times with the carrier ETA's, reduced dock conflict, low cost of AP, ease of startup

Cons
No connections with SAP and full integration. Not all carriers are using this program, so there is a learning curve on that side

Response from AppointmentPlus


James, thank you for taking the time to write a review. It sounds like AppointmentPlus has really helped to streamline your operations and reduce costs. With regard to integrating, we have a very robust API that hundreds of our clients use to integrate to their existing systems. If you'd like more information on how it works, please reach out to us. We are more than happy to help. Thank you again for the terrific review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review


Opendock

Dock scheduling for carries, dispatchers, & warehouses

Keith Dahlgreen

Appointment Plus - A great solution for dock scheduling

Used daily for 2+ years
Reviewed 2019-02-20
Review Source: Capterra

We've used Appointment Plus for over two years to schedule carrier appointments for dock deliveries. Our vendors love it. We've been able to control our warehouse schedule and save on labor expenses since using Appointment Plus

Pros
Appointment Plus is easy to setup and easy to manage.

Cons
A more updated web interface would be nice.

Response from AppointmentPlus


Thanks for the excellent review, Keith! We're happy to hear that AppointmentPlus is helping you to have better control over your schedule, while also saving on labor costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review


Opendock

Dock scheduling for carries, dispatchers, & warehouses

Harrison Graham

Appointment-Plus Review

Used daily for 6-12 months
Reviewed 2018-03-13
Review Source: Capterra

Pros
Ease of use, custom-ability, and support. Especially the tech support from rep he has helped in many cases where most would just pass it along or simply email instructions. Rep always takes time out of his day to assist.

Cons
I guess my only complaint would be to be able to setup the reception of emails to multiple customers easier.

Response from AppointmentPlus


Harrison, we appreciate you providing a five-star review for AppointmentPlus. And, thank you for the kudos to our support team. Also, thanks for the note on how we could improve the system. We like to have input from our clients. Thanks again for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Opendock

Dock scheduling for carries, dispatchers, & warehouses

Bob Price

Dock Scheduling

Used daily for 6-12 months
Reviewed 2018-03-28
Review Source: Capterra

Pros
Gives me line of sight as to what's coming in, eliminates my detention fees, and allows me to hold carriers accountable

Cons
I really don't have any cons. Allowing carriers to be able to schedule themselves according to our rules has been a life saver.

Response from AppointmentPlus


Bob, thanks so much for the superb review! I appreciate it. Having visibility into the entire schedule for the day is definitely a time-saver. It's one of the components of our system that clients like best. Thanks again for the great review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Opendock

Dock scheduling for carries, dispatchers, & warehouses

Brian Jarding

AppointmentPlus

Used daily for 6-12 months
Reviewed 2019-04-18
Review Source: Capterra

Pros
AppointmentPlus allows easy scheduling for all incoming and outbound shipments. You can create multiple calendars and give all users visibility to them.

Cons
You have to go into edit shipments to access documents that have been attached. This should be accessible from the main screen.

Response from AppointmentPlus


Thank you for the review, Brian. It sounds like AppointmentPlus is working quite well for FNA. Thank you for allowing us to serve you!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review


Opendock

Dock scheduling for carries, dispatchers, & warehouses

Stephen Morris

Great software, fantastic customer support

Reviewed 2016-10-06
Review Source: Capterra

We utilise AppointmentPlus to schedule medical deliveries to our loading dock. The software is easy to use and fully customisable, and the support is fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review


Opendock

Dock scheduling for carries, dispatchers, & warehouses