Samsara vs Force Fleet Tracking Comparison

Features, Ease of use, POD, Tracking, Fleet management

Inputting time of departure can cause errors. Finding out ETA is sometimes difficult but definitely easier with the software than without.

Real time fleet tracking and ease of video access

Basic package does not calculate total hours only driving hours

Accurate position, real time tracking. Many extra features that help with fleet management

The inability to hover over the path taken by a vehicle at any point to see what the time / speed of the vehicle was at that time. It only logs a time when the vehicle is stopped for a while

Everything samsara showing to us is incredible

I have nothing bad to said about samsara

The GPS and fleet tracking is great and have no complaints.

AVOID. Samsara is truly the worst customer service business we have ever dealt with. We have literally never been helped on an ongoing billing issue that we've experienced for years. I have created support tickets, had days of back and for email communication, at least 25 phone calls with multitudes of people and have never made 1 step of progress. I have even gone as far (as bad as I felt) making formal complaints about the last FOUR people who have "helped" me hoping this would cause an elevation to get this resolved and astonishingly nothing happened. Not even an email or phone call back.

tracking my fleet and guys so i can sneak up on them

not always tracking to the second is behind about 1 min

Live tracking our fleet, and being about to go back and look at truck/driver history.

Overall great product, not too much to dislike.

The software that Samsara provides is the best thing our company has come across when searching for GPS tracking and ELOGS tied into one.

The installation time per vehicle is very short but depending on the size of your fleet and if you use the asset tracking it could take more time than expected.

Intuitive, fast learning curve, the possibility of editing logs, speed, the option of temporary line for tracking a vehicle which I can give out to brokers (nobody likes 4 AM check calls)

I would like to see integrated SMS texting within the app, other than that I have no issues whatsoever

Samsara has helped to optimize my fleet. It is very accurate for tracking purposes and outperforms other ELD's that I have used.

Customer service is slow to get fixes for issues that we have encountered during the initial launch phase.

The thing that I love the most about Samsara is the ease of tracking my entire fleet with just a few clicks of a keyboard.

There really isn't anything to not like about Samsara in my experience.

Software was so easy to set up and use. We also use the on dash cameras which have proven very useful in providing teaching moments to our drivers.

No cons. This has been the best product to manage our fleet.

Where to start. Daily monitoring and ease of editing drivers logbooks. Sharing location (live) with techs and repair services, of down units. Allowing techs and others users creative limits on access to information. Reports, reports, reports. There are so many reports made available, and easy to understand. Customer support! Best customer support staff you can wish for.

It isn't on every machine we have in the fleet!

being able to track my fleet.

at&t spotty service.

Ease of use - Samsara helps with reflecting accurate tracking of where are vehicles are at all times. It makes payroll easy by confirming where our drivers were at the exact time.

Settings on the website can be a tad confusing but overall the site is generally user friendly.

Samsara has a wide range of equipment and a comprehensive package of tools to monitor your fleet safety, compliance, temperature control monitoring, and other aspects of your fleet with plenty of reporting and setting options.

I do not like the customer support. You get the run around and escalation process via email and on the phone with people you can hardly understand. I have bad module units that should have been under warranty. We ended up just throwing them in the back room and purchasing new ones. That is not how customer service should be, but the fact of how frustrating it got.

Samsara allows me to accurately track and monitor my fleet of vehicles. Safety inspections allow tracking of vehicle service and maintenance. Also, the app allows drivers to login lunch breaks. This app has everything you need to monitor drivers and vehicles.

What I like least about samsara is the price of the service.

The platform's intuitive design makes it easy to get up an running quickly, and training new users is a breeze. Realtime GPS tracking, event-based alerts, and the ability to remotely view engine fault codes are super helpful for managing our fleet.

The routing feature could be improved by adding priority-based stops instead of time-based stops. This use case would work well for our on-site service team that can spend anywhere from 5 minutes to 4 hours at the customer's location.

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Easy to use, all online, and very effective. Makes tracking vehicles and monitoring speeds/vehicle condition great. Can see entire fleet or single vehicle with click of a button. Can make the vehicle public so customers can track the vehicles with a link.

Not much, the limited wifi can be annoying and the driver app is confusing to some of our less technical drivers but overall great.

I love knowing where my fleet is at any time within literal feet of their vehicle! Being able to have access to that is priceless. I also love being able to see what kind of time my driver have left to be on the road so I can maximize efficiency of loads.

There are so many programs within Samara to optimize your fleet that it can feel a little overwhelming.

Being able to see where my fleet is and forecast delays to site

our drivers don't always get a notification when we change or alter their routes

This Software is very easy to use, it's enables us have a very sound knowledge about our vehicles and it has assisted in our dispatch duties

Basically, as at the past few months of using this software, I'm yet to see a negative that is worthy of mention. Good work guys

User Friendly; great UX; Samsara has helped us track our fleet and implement maintenance.

Very robust for our purposes; can be overwhelming on features for our use and sometimes confusing when those features are shown. Could be simplified on the feature's showing for our direct use case. Wifi amount included doesn't seem to work properly.

Web based software makes it very convenient to track and monitor our fleet from any device

In cab modules are not compatible with all our trucks