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All-in-one fleet operations management platform

(13)

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Samsara Features

Features Summary

Functionality

4.2

/5

443

Total features

74

17 categories

Samsara features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Asset Tracking
Audio/Video Recording
Audit Trail
Communication Management

Common features of Fleet Management software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Automated Scheduling
Billing & Invoicing
Compliance Management
Cost Tracking

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

443

Price starts from

ic-pricetag

No pricing info

Total Features

74

Unique features

  • Vehicle Management

  • Video Capture

  • Refund Management

  • Asset Tracking

Functionality

4.8

/5

990

Price starts from

Free

Total Features

22

Features in Common

8

Unique features

  • Delivery Tracking

  • Label Printing

  • Order Management

  • Carrier Management

Functionality

4.7

/5

814

Price starts from

0

Total Features

34

Features in Common

11

Unique features

  • Shipping Labels

  • Delivery Tracking

  • Carrier Management

  • Status Tracking

Common Samsara comparisons

Reviewers who mentioned features said:

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L. Houston S.

Logistics and Supply Chain, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Samsara is an excellent Fleet Management software

Reviewed 5 years ago

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

RF
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Roberto F.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great and reliable GPS

Reviewed 2 months ago

Reliable and easy to use. when we switch from our previous GPS tracking the feature that i like a lot is that is very ise to shared the tracking links.

Pros

that is easy to share tracking links to my customers even from my mobile device

Cons

that u cant check driver hours from the mobile app like the web.

AS
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Anthony S.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Samsara Commited Fraud Against Our Company

Reviewed 5 years ago

I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when...

Pros

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Cons

Read my overall experience worst experience ever!!!

Vendor response

We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.

AF
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Alejandra F.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall, Amazing Logbook!

Reviewed 4 months ago

My overall experience with Samsara has been very favorable. As I mentioned before, they provide great service with their products. Very few times have we had issues, but when we do a ticket is created and solved promptly. I would definitely recommend this product to other carriers.

Pros

I like that we are able to share this live tracking, including what day & what time the link expires. It's also very simple to use, it gives me a breakdown as to fuel, miles per state, etc. There is lots of good features it has in our favor.

Cons

I don't like the fact that the HOS change randomly. One minute my driver can have 1 hour left, and the next minute he has no HOS left.. It sometimes is hard to know exactly how many HOS driver actually has

KK
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Kyle K.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Product

Reviewed 2 months ago
Pros

Vehicle tracking accuracy and ease of use for drivers using daily logs.

Cons

Some reports are incomplete or have to reference multiple reports to locate all information needed.

DD
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Dereck D.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Service

Reviewed 2 months ago

Great! the System has never let me down, and when ever i have needed any assistance the samsara team has been there to help

Pros

The ability to see in real time where our trucks are.

Cons

I cant say there is anything i dont like

AR
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Amy R.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'd recommend Samsara to any trucking company looking for a fleet management solution!

Reviewed 2 months ago

Wonderful! I have used many systems during my 31 yrs of Transportation, Samsara I feel is the best yet.

Pros

Easy of use both all - Admin, Dispatch, and Drivers.

Cons

I currently cannot think of any issues we have had

KT
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Katherine T.

Environmental Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great addition to fleet management

Reviewed 2 months ago
Pros

Samsara is very easy to deploy and the actual program is user friendly. I can log on quickly, at any time and see exactly where all the vehicles are. I can track location, speed and vehicle diagnostics which helps control my costs of operating a fleet.

Cons

I really don't have any concerns with Samsara.

TF
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Tate F.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The smart, do everything, connected vehicle solution.

Reviewed 5 years ago

Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Pros

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Cons

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

MC
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Michael C.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Select 1 Group and Samsara

Reviewed a year ago
Pros

Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency.

Cons

I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking.

BV
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Bruce V.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Asset

Reviewed 3 years ago

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Pros

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

Cons

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app. Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

BS
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Benjy S.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Samsara Journey

Reviewed a year ago

Samsara has helped us with our safety bonus program, safety scores and increase fuel economy across the fleet.

Pros

Easy to grasp and continued improvements!

Cons

Nothing with Samsara but our TMS provider took a very long time to integrate.

DA
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Dave A.

Automotive, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Better Way of Doing What We've Always Done

Reviewed 5 years ago

Safety policies have been easier to monitor. We love the camera placements in our equipment.

Pros

Intuitive navigation for the dashboard user as well as for the driver.

Cons

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

JE
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Justin E.

Environmental Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GPS/Tracking Review

Reviewed 4 months ago

Overall we really like the system and it's functionality for our businesses.

Pros

User Friendly; great UX; Samsara has helped us track our fleet and implement maintenance.

Cons

Very robust for our purposes; can be overwhelming on features for our use and sometimes confusing when those features are shown. Could be simplified on the feature's showing for our direct use case. Wifi amount included doesn't seem to work properly.

JS
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Junior S.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best products on the market for the transportation industry

Reviewed 4 months ago

It's been great, I thinks it's the best you can get and I have an excellent working relationship with my rep [sensitive content hidden].

Pros

Broad range of products, best products on the market. I like that I can call my Rep [sensitive content hidden] at any time and assistance with existing products and services and get the same level of interest and commitment that I received when he sold it to me. He supports what he sells.

Cons

The customer service and reporting a problem through the system. If I call my rep it's great customer service. If I can't get in touch with him or I used the reporting on line it takes far to long to get help and resolution

MN
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Michael N.

Food Production, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Routing and API integration for Proof of Delivery is not reliable - No tech support follow up

Reviewed 3 years ago

Sales team is very nice and tries to help, but the upper level tech support is non-existent or simply does not care. Overall the basic functionality of Samsara is good, but be very careful of trying to integrate too deeply as you will be on your own with the API.

Pros

The cameras, vehicle monitoring and GPS are very good. Managers using the web app like the ability to check-in on the cams as the drivers are on their delivery routes. Detailed vehicle information provided to our Fleet Operations is extremely useful in managing vehicle maintenance.

Cons

Using the API to download routes and create Proof of Delivery documents has proven to be unreliable and Samsara Tech support is nowhere to be found. Very helpful with simple things but anything with the API is beyond them. After spending over $20,000 building the connection and screens to support Proof of Delivery, we found it simply would not work reliably with about 20% of the document signatures...

MB
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Mike B.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review 6/4/24

Reviewed 2 months ago
Pros

I like Samsara GPS tracking because it provides real-time visibility into my fleet's location and performance, helping me to optimize routes and reduce fuel costs.

Cons

"I appreciate the value that Samsara GPS tracking offers, despite its cost. The investment is justified by the extensive features and benefits it provides, including real-time tracking, detailed analytics, and enhanced operational efficiency. While the initial setup and subscription fees might seem high, the long-term savings from optimized routes, reduced fuel consumption, and improved fleet management make it a worthwhile expenditure. Additionally, the support and reliability of Samsara's hardware and software ensure a solid return on investment."

AV
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Andy V.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Worst experience customer service not helping anything

Reviewed 3 years ago

If you need better tacking or ELD look for somewhere else. If you sign up with Samsara they get you for 3 years and can't even get away unless pay full for three years.

Pros

Looks good that's all noting else is good

Cons

there ELS picks up violations in elog and no one able to remove the violation. Customer with just time waste zero help from then they just can say put note its in error but how driver can driver with violation on elog. We wish we have moved out from them log time ago.

Vendor response

Hi Andy, thanks for your note. Samsara works closely with the FMCSA to ensure your fleet maintains compliance, and in response to a clarification from the FMCSA, admins are no longer able to edit automatically recorded drive time. You can learn more about this change here: https://kb.samsara.com/hc/en-us/articles/360052736671-Managing-Automatically-Recorded-Drive-Time. If we can provide any additional assistance, please give our team a call at 415-329-6900.

KO
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Kristina O.

Environmental Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Samsara - pricey, but great features and user-friendly

Reviewed 7 months ago

Our overall experience with Samsara was great. We had dedicated representatives on our account who were very responsive. In the infrequent event that we had any hardware issues, their support staff was readily available and helped us with little issue. The overall platform is visually appealing and easy to navigate. All the information you may need for tracking as well as vehicle maintenance is included in their services. I highly recommend them if you are able to budget for their services.

Pros

We most liked the visual set up of the overall online platform. It was very easy to retrieve the data needed and extremely easy to rename vehicles/assign drivers/view miles and fault codes, etc. Samsara offers all the features we were looking for in a GPS tracking platform: visibility, real-time tracking, trip history, IFTA information, and fault codes.

Cons

I am reviewing Samsara because we used them at my previous company. I cannot say there is anything we disliked about Samsara. Ultimately we did not renew our contract after our initial 3 year term due to the company downsizing considerably and could not justify the cost. But we rarely had issues with the hardware or software and everything was fairly easy to install and operate.

AD
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Andrea D.

Utilities, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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STAY AWAY FROM SAMSARA

Reviewed 3 years ago

We have been with this company for over a year and finding the prices for the service and the shipping to be ridiculous and unaffordable at this point. They also charge $116 shipping to ship three tiny key fobs to us @ $12 each. Nowhere do they clearly state a cancellation clause - I've been looking everywhere for it. But they're telling me that we'll have to pay "a fee that is equal to a year of service for each device you are returning" as a penalty. And this is even if we return all the equipment. You are TRAPPED. It's like a gym membership scam. LISTEN TO THE COUNTLESS NEGATIVE REVIEWS AND STAY AWAY FROM THIS UNETHICAL COMPANY.

Pros

GPS tracking but NOT WORTH IT. And this form appears to be forcing me to say what I "like most" about them because it won't submit until I write something in this space.

Cons

Customer service is only nice when you're spending money. The moment you actually have a legitimate issue, they have a 'tough luck' policy, and they have no qualms about tell you 'too bad, you're under contract' instead of trying to work with you.

Vendor response

Hi Andrea, we apologize for any inconvenience caused and have shared the feedback with the team. Thank you for being a valued customer.

TP
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Tina P.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Run to ANY Other Company ASAP This is the worst company with NO CUSTOMER SERVICE!!!

Reviewed a month ago

This is THE WORST company I have ever worked with & I have been in business for over 25 years. There is NO CUSTOMER SERVICES at all. There is a call center that says they are customer service but are unable to help you. They are really a call center that forwards an email to someone else who says they will get back to you in 1 - 3 business days. I have had 2 issues in the last 11 months and the first...

Pros

This is great for in the minute tracking. Anything else is a pain in the fanny.

Cons

I find it very frustrating when I have to correct someone's log because once they logged off someone else jumped in their truck and it logged the original person back on. It counts as driving time and will not allow you to make changes so it saves a violation. The reports are impossible to obtain at one time. Noting is really user friendly. You have to have the manual with you when ever you need to do any thing or your lost.

JL
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Juan L.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Samsara Feedback

Reviewed 2 months ago

Beside the good platform, my biggest concern is the customer service and support, i have been trying for several days to contact my representative without results, FRUSTRATION !!!

Pros

Easy and reliable, also easy to understand to the drivers

Cons

Customer support, If you need help you will die trying to get someone from support to help you instead os help they overrun you with emails from 6 or 7 representative asking same thing at same time and make you loose track of the conversation, also, after 30 min or 1 hour they rush to hang up on you to keep going, poor knowledge from the team explaining you contracts breakdowns

EP
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Elizabeth P.

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Samsara is the best ELD system for transportation!

Reviewed 2 months ago
Pros

Easy to plug and play both the ELD gateway and the camera. Customer service is great, always responds within the same business day. The customer portal is extremely user friendly with new features every month.

Cons

Billing is very difficult - multiple bills, not just one bill. Reports for personal conveyance and missing DVIR are not part of the standard reports as we found in Omnitracs XRS.

ag
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andrea g.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Fleet Camera System!

Reviewed 2 months ago

The installation process was smooth and hassle-free, with excellent support from the customer service team. They guided us through every step, ensuring we maximized the system's capabilities. The real-time monitoring feature is incredibly useful, allowing us to keep track of our fleet's location and status at any given moment. The system's user-friendly interface makes it easy to review footage and...

Pros

We recently installed Samsara fleet camera system in all our vehicles, and the experience has been outstanding. The clarity and quality of the footage are top-notch, providing crystal-clear images both day and night. This has significantly enhanced our ability to monitor and ensure the safety of our drivers and vehicles.

Cons

Pricing is on the expensive side, but the payment plans definitely help.

TC
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Tonya C.

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best of Samsara

Reviewed 2 months ago
Pros

The use of Samsara has become our best friend when it comes to locating assets and drivers in real time day to day operations. Dash cams help you improve on the driver's behavior along with implementing the score cards for your fleet. Samsara has helped us improve with our fleet when it comes to monitoring speed and Driver behavior events. Reports help you vitalize the use of assets, drivers, Mills with geofences. Overall, Samsara is the #1 leading operation system for us.

Cons

I don't think there is anything that I least like