Samsara Reviews

Uses google maps, so little to no learning curve on how to operate the GPS software. Quick refresh time, about 15-20 second delay from actual location when driving, very good compared to 1 minute delays from other companies. Easy to add locations in bulk through csv list importing, easy to see where vehicles are on the map and where they have been.

Route optimization would be nice, to be able to put in a list of addresses and click optimize. Currently you can only do this with delivery times, but if you are a service industry like mowing, it does not make sense to put in delivery time windows. CSV bulk address importing will duplicate entries if you upload a list with a few updates, so keep that in mind. Would be nice if it would recognize duplicates and ask if you want to update or skip them.

This program offers a lot of features and has allowed us to extract data that our small company did not previously have easy access to. Managing HOS, fuel usage, IFTA and more are easier now that we use Samsara. In addition, it is easy to use and even our least tech-savvy drivers have been able to use it without issue.

There are a lot of tweaks to the system on a regular basis, which sometimes affects the interface of the product. This confuses some of our drivers and is difficult to keep up with for those without much technical/computer knowledge.

Having less than one year, I assure all, there are none.

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary . Most of it constantly fails.

*Easy to use *Can be used on different platforms *Looks very high tech

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

Very user friendly. Accurate and up to date latest information.

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.

Hi Brandon, thank you for taking the time to share your feedback with us we always aim to put our customers first and are very sorry to hear this has been your experience. A manager from our Support team will be giving you a call so we can help address your concerns.

Easy to use. Easy for drivers to also use

takes too much to get equipment replaced

It does a decent job of tracking vehicles, the video cuts out sometimes and the real time pictures are only while the vehicle is moving. It takes a little bit for pictures to start when truck first starts moving

The customer service is terrible they will never call you back they only want to e-mail you. Accounting constantly screws up the billing when you call they cannot give you reasons why, I was told by one of the accounting reps they are very small and only have 3 people working. I was told they are trying to create a customer service department but they are to small at this time. If you have a large fleet look elsewhere this is not a great option especially if you are looking for good customer service or product help.

Thanks for bringing this to our attention Renee, we'll be sure to investigate and aim to get this resolved as soon as possible. Thank you for being a valued customer!

-This is a powerful system that lets you very easily pull reports, manage logs, Track driver location and so much more. - Fleet Viewer links allow you to give customers tracking for particular routes, trucks, or multiple trucks. - If issues arise they do everything in their power to resolve them. (Amazing customer service)

Feb-Apr 2018 had a ELD app error that occurred in very particular situations. However it was solved in May.

The ease of use of your product, such as the map and alerts

That you still cannot figure out how to get your software to read my two newest trucks odometers - this has been a real problem. I've also had performance issues as a result of them using AT&T as their coverage is not as good as Verizon in the areas my trucks travel.

Samsara has been an eye opener for us, not just in Compliance, but in aspects of safety as well. It has a built in accountability for each driver, and allows the Safety Director to access driving behavior as well. Speed, harsh braking and AI technology at stop signs has become a positive peer pressure for the drivers, at the same time reducing operating and maintenance costs per vehicle.

We are very happy with the software. It is meeting our expectations

Ease of use and customer service along the way. The demo's helped me validate internally, and we have used other providers, but as long as Samsara has the customer support after the sale, they will wipe away any competition.

There really isn't anything about the Samsara product that we don't like.

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Read my overall experience worst experience ever!!!

We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.

Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach.

Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval.

Quick response to questions and recommendations. Constant updates. Great follow through. Incredibly accurate location and telematics.

A bit pricey compared to others I tried, but I feel it is worth it for the quality of service and accuracy.

Throughout the evolution of the product in our 18 months of use, the additional features have made navigation and reporting more simple for the user and administrator. Tracking hours of service and keeping 135 drivers compliant has changed from reviewing individual logs for accuracy to scanning for violations. Knowing how many hours a driver has available tomorrow at a glance makes an immediate impact on our logistics experts ability to assign work. It's not just drivers and compliance that benefit, our logistics team, dispatchers, compliance team and the clients in the vehicles all WIN.

Inability to prevent a driver that has logged out from being put back on duty. If a member of the fleet team moves a vehicle without logging in to that vehicle, the software places the unassigned movement on the log of the last person that was signed in.

User friendly, we have a lot of older drivers that are not very computer savvy but they all complement Samsara for how easy is to use it. Also very easy to set up and navigate. I don't want to ever use another system.

Honestly i dont know any cons. I am very happy with it. I have been using it from the beggining.

They are growing and they always pick up the phone

Company is just growing TOO FAST that is not CARING about it's customers! We have referred 5 great affiliates and using them for over 2 years while growing our fleet as well. Prices going up we stayed. We also got cameras. Since we started with them there have been a lot of issues with their equipment which we worked with them getting replacement. Their attitude was ridiculous saying that the "fixed" without charge. We have been sent contracts for bus upgrades instead of just the replacement units and therefore double charged every month. Now they like us to pay for the extra contract claiming they never sent the contracts over. Were seriously considering buying off the contract and moving on! Owner is also never present!

Samsara software is easy to use. It supplies us with full integration with our TMS. The efficiency and ease of use has allowed us to adapt our business in these challenging times.

The only 2 things I think are cons for this software does not utilize or give us the option to use military time. Also we would like to see a couple different options for video retrieval. I personally would like to see at least the ability to pull a 2 minute video or even up to a 5 minute video.

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Easy to use and live reporting is really good

That it does​ not show zip code and full address

I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.

I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.

I LIKE THE REAL TIME NAV TO KEEP TRACK OF VANS AND TIME FRAME. REPORTS ARE GOOD

MOBILE APP NOT USER FRIENDLY. OVERVIEW TIMES ON ALL TRIPS ARE NOT CORRECT. HOUR DELAY.

I love that I can access this software anywhere and it is very user friendly. It allows me to share the dashboard with others in the office to keep up with our fleet. Our drivers also love the mobile app. It has a hotspot and so it is easy for them to be connected which allows the data to be sent to the office.

There have been a few times that when they push through updates, it slows everything down and some of the drivers have had problems with the mobile app but that is easily taken care of.

The dual camera and also the video camera is also great. Panel with all the information showing for your vehicle.

Nothing, It has been a great camera and GPS tracking.