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Samsara

All-in-one fleet operations management platform

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(13)

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Samsara Reviews - Page 2

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314 reviews

Recommended

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Sheldon E.

Individual & Family Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Scammy company

Reviewed a month ago
Pros

They have some benefits, but I refuse to do business with companies like this. See review below

Cons

Company has poor customer service. We had 6 dashcams with them for 3 years and I wanted to cancel at the end of the contract. They have fine print in their contract that it will automatically renew at end of three years and you have to let them know 30 days in advance to cancel the renewal. I left them know at end and they refuse to refund me the entire next year charge. I would easily agree to pay...

Vendor response

Sheldon, we're very sorry to hear about the experience you have had. Our Support team has located your account and we can confirm that they have reached out to you directly to resolve your issue.

AR
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Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Be cautious signing a contract with Samsara

Reviewed 2 months ago

After 3 years I am attempting to cancel my account which they make nearly impossible.

Pros

Seeing where my fleet is works. All other features that they offer are bothersome to your drivers.

Cons

If you are a growing company be cautious signing a contract with them. If any of your fleet is going to be idle for more than 1-2 weeks expect endless vehicle dead batteries because the samsara device has high parasitic battery draws. Customer service is an endless loop of passing you around until they close your ticket without a resolution. Your customer rep will change endlessly and you will be left...

Vendor response

We're sorry to hear you're having these experiences and want to get in touch with you to better investigate what issues you may be experiencing. Can you provide your contact info through kb.samsara.com? Our team will get in touch with you and help get this sorted.