PitneyShip Reviews

Fast and easy to use. If there is a problem , customer service is great.

Wish prices were lower. But that is just inflation. They are lower then most for all the services they provide.

Thanks for leaving a review, Michelle. It's amazing to hear that PitneyShip has satisfied all of your shipping needs and expectations over the past several years. We strive to keep competitive pricing and you can always identify your savings by working with customer service. Please don't hesitate to reach out with any further questions or feedback.

It is easy to print labels from my computer.

When we receive delivery confirmations they do not have the name. So on each one we have to look up in history, this is time consuming.

Thank you for your detailed feedback, Sandy. We're happy to hear that your overall experience with PitneyShip has been positive and you've found it quite easy to use. We hear you on that delivery confirmations not having client names, we'll definitely raise this up with our product team to review so that we can continue improving the user experience here. And we apologize for any delays or issues you've had on the customer service end. We strive to provide a world-class experience for all of our users so we're sorry we haven't met your expectations here. If you still need assistance, please respond so we can properly escalate the billing issue you've been facing as soon as possible. Thank you for choosing PitneyShip.

For the most part shipping is easy through the online program.

When they change it around and it takes more steps to accomplish the same goal.

Thank you for the positive review, Wally. We're please to hear that PitneyShip has made shipping easier for you. When we change workflows, our goal is always to improve the user experience, so we'll definitely take your feedback into consideration. Thank you for taking the time to leave a review.

Ease of use for creating labels and tracking

It would be nice to have a feature to reach out to the actual post office location when there are issues with delivery. I have only had it happen once but getting a hold of someone in an office is not easy and being able to email someone directly with concern or questions would be great!

Thank you for your review on PitneyShip, Amy. We're happy your overall experience has been very positive and that you've found creating labels and tracking your packages so easy and user-friendly. We hear you on wanting to be able to reach out to specific post office locations for delivery issues so we'll raise that up with our product team to review further. Please be sure to reach out if you have any other questions or concerns. Thanks for choosing PitneyShip.

It is easy and dependable. I like that they send me an email when the package has been delivered.

I would not say there is any thing i liked least.

Thank you for your wonderful review, Shelli. We're thrilled to hear that you find our services so reliable and easy. Your positive feedback is really appreciated and we hope to continue delivering the best possible service we can. Thanks for choosing PitneyShip.

That all employees who send mail are able to use. It has saved us money.

The only cons is sometime the printer connection is lost.

Thank you for your review, Suzan. We're excited to hear that your employees have been able to benefit from PitneyShip and that it's been so cost-effective for your team. We apologize for any inconvenience caused by occasional printer disconnections - we'll escalate that internally to ensure that we can improve connectivity and overall user experience. If you continue experiencing that issue, please reach out to our support team so they can help to resolve. Thank you so much for your recommendation and for choosing PitneyShip.

Postage at the office instead of going to the post office.

supplies cost / credit limit /overage charge if I refill postage more than once in a billing cycle

Thank you for your feedback, Rob. We're glad to hear that you're enjoying the convenience of handling postage right from the office which can save you time and money. We hear you on the postage and billing difficulties you've faced so we'll definitely bring that to the attention of our product team to review to increase transparency and user-friendliness. Please don't hesitate to reach out to our Customer Support team if you have any questions about billing.

Flexibility and increased efficiency to our daily process!

Not integration friendly with shipping vendors (DHL) that aren't in the Pitney system already

Thanks for sharing your feedback, Edward. It's excellent news that PitneyShip has brought flexibility and efficiency to your daily processes. We're glad to know that it has helped streamlined many of your typical workflows. We also understand that you have not found the carrier integration for DHL very user-friendly. We'll send feedback to our product team and work with you to assist in adding DHL. Additionally, we sincerely apologize for any disrespect you may have encountered from our technicians - we'll escalate your experience with the support team internally. Thank you again for taking the time to leave us a review.

Managing postage and shipment for multiple locations in one central place has been positively effective.

There is a learning curve for the online system. Training is necessary as the platform is not very user friendly.

Thank you for leaving a review, Ashley. We're excited to know that centralizing postage and shipment management has been so beneficial for you. We understand the importance of creating a user-friendly and intuitive system for our users - we'll send your feedback to our product team to review so we can continue improving our solution.

The ease of use of this platform is remarkable. We love using the presets for our more consistent shipment types.

The price fluctuation is disheartening, as we prefer consistent flat rates across all services.

Shipping with SendPro Online is easy with it's step by step guided software. You are unable to move forward until all relavant fields are populated. The online address check prevents errors in addresses and allows confidence in your work. It removes the guess work with USPS regulations and has estimated delivery times and varied costs as well as a "More information" button to guide users into an informed choice of service. You can choose different label printing options based on the packages type. My favorite feature is the Add to Batch where I can upload addresses and print multiple labels when the packages are identical.

Adding the name to the cost accounts would be helpful. Autosaving addresses instead of having to remember to click the "ADD TO CONTACT" button.

I ship 10-20 packages a day both within the US and overseas. The software is easy to use and I did not need any training on how to use it. As you input name and street the program provides suggested city, state, zip, one click and it is inputted. Got one you sent to often, it has a history feature. I ship for three different cost centers and it allows me to select which one and provides an accounting summary. Makes book keeping easy.

Because I have three cost centers I need to select one for each label. Would like it to stay on one until I change. Also payment to Pitney, it not automatic and so need to fill the up the money every once ein a while.

I like the fact I can compare prices between carriers and I get a discount.

The new upgrade did away with the ability to print a copy of the receipt so I could double check that packages are arriving as scheduled.

The ease of this software is great. There are some issues that we have but it usually is operator error.

FedEx intergration has some issues with the SENDER portion if it isnt EXACTLY right and doesnt take a new address immediately. User has to enter an "approved" address before adding a new sender.

Thanks for taking the time to leave a review Azure. We're proud that our product was helpful in growing your business.

I like being able to access the software via computer

The scale doesn't tie into the online software so it's note really fluid when using. I like using sendpro for larger packages, but it gets difficult for simple mailings like letters, envelopes, etc.

Thanks for taking the time to leave a review Dan. We really appreciate it and are glad you found it good value for the money.

Loved the ease of use, ability to save contacts for quick shipments, line of credit options and prompt shipping notifications

The cost was too much compared to others since you have to pay for the service monthly. No compatibility with e-commerce sites which made shipping orders a major hassle. Software crashed at least once a month and if it was after standard business hours including weekends you had to wait until the next business day to talk with customer service or tech support. Wouldn’t recommend for companies that set same day or next day shipping expectations with customers.

Thanks for the honest review Thomas. I'll get your feedback to product management and see how we can do better to meet your expectations.

I really like SendPro Online and the desktop software because it's easy for everyone to use in the office, easy to get shipping labels or even just stamps printed on letters which saves us time. It's very easy to compare shipping prices between USPS, UPS, and Fedex to make sure we are getting the best rates.

I wish the software allowed us to print directly onto a postcard so we could bulk print postcards that we send out.

Thanks for the glowing review Shannon. So glad its easy for everyone in the office to use.

It’s so easy to use and great for small businesses and individuals!

There isn’t anything I don’t like about Sendpro.

Thanks for the awesome review, Heather! We're happy to hear we hit the mark for you.

The ease of use. It is easy very clear about what is needed to calculate the shipping cost and to print the labels.

The app, it is quick to use but you cannot copy and paste the tracking info from it.

Thanks for the awesome review, Stacey! Covid changed things for a lot of people and we're so glad our product was a big help to you.

Printing postage from my computer printer, automatic rates with use of scale device.

Maintenance interruption during working hours.

Thanks for for the glowing remarks Naomi. We really appreciate you taking the time to share your experience with us.

I am able to send priority & overnight mail with ease and confidence it will get there.

I wish I could use the option of Overnight & Priority Tyvek and not have to stand in line at the post office

Thanks for for the glowing remarks Karen. We really appreciate you taking the time to share your experience with us. I'll get your feedback to product managers and see how we can do better to meet your expectations.

Fairly simple process to implement when starting out

Tech/Customer support is very difficult to contact. When searching for help on the site, it is very difficult to find anyway to contact support. Have had several issues in the past and it took days to have someone contact us.

Thanks for taking the time to leave us feedback Robert. We're glad our product was able to make shipping an easier task for you. We'll take the feedback to support and see how we can do better to meet your expectations.

SendPro's customer service is great. Every time I have an issue they are able to help me resolve it quickly and pleasantly.

Our machine tends to have a lot of updates and then it freezes not allowing me to use it. Every time I call customer service they are helpful and polite.

The software is beautiful, easy to use, and functions well. It makes sending packages easy

Two Words: Customer Service. Try calling them for anything and you'll either be on hold for 3 hours or be bounced around to 187 people.

At home printing of stamps on my QL700 saved many trips to the post office

Since changing to SendPro, I can no longer print stamps on the roll. If purchased several rolls of the die cut stamp rolls and now I can’t even use these...and customer support has no timeline on when this will be fixed. System now prompts me to “upgrade” to do what I’d previously been able to do for no extra fee.