Tailwind TMS Pricing

At the beginning I liked the ease of use and the customer service however over the past month, I have been VERY unhappy with the software. *Customer support is AWFUL! I tried to get them to call me over a serious issue and they wouldn't call me back and then another time i had to wait an hour *Issues with printing cheques, this is wasting alot of my time, it is taking me 10 times longer than it did with my previous system

the "accounting side" of the system, it doesn't work at ALL! customer service

Hi Katherine, I'm disappointed to hear about the apparent poor service you report to have received from Tailwind. We do really pride ourselves on providing prompt and full support - which is why we keep it in-house rather than offshoring. I have reviewed the latest set of conversations you have had with the Tailwind Support team, and it appears that a solution for your issues has been found (and thank you for the latest 'Amazing' conversation rating you provided!). That said - our goal at Tailwind is to provide you with a transportation management system that will allow you grow your business - and ideally, give you a bit more time at the end of your day) - so if you do require additional support - please do reach out (support@tailwindtms.com; 1-866-441-0441).

Tailwind for the price is very easy to use, easy to teach and operate.

Certain small features I wish could be customized. Such as the quantity description. The one option that it does not list which we use all the time is seats or cubes. Another option I would like to see is another check box when a driver is dispatched.

Hi Andrew, thanks for sharing your suggestions. As a software that continuously adds enhancements and updates to provide excellent experiences, we appreciate your feedback!

I like the fact that we can use multiple currency. This makes it easy to do business with both American and Canadian customers

When you create a LTL shipment with different skid dimensions, you are unable to input the different sizes

Hi Andrew, thank you for taking the time to leave us a review!

We love tailwind and have used it for several years. We would recommend this service to anyone looking for an affordable, highly functional TMS.

None! Tailwind is easy to use and fulfills all of our needs.

Hi Erin, Thanks for the great review, we appreciate it!

Easy to find an order and create a dispatch and save the POD and BOL and enter the cost associated with the load

Based on the internet connection sometimes it slow to load the information on the page or top open a file

Hi Ashveen, thank you for your review and feedback. It's great to hear that Tailwind has made dispatching an easier and seamless process for you! Our development team is always working to improve the user experience, so even though internet speed is out of our hands, we will keep an eye on the backend to see if there is anything we can do to improve page load speed :)

The Product is an easy-to-use TMS and I've used others similar in the past. It does what it's suppose to do though. Their CS team is decent.

Too expensive, software doesn't support the price. Many others do the same thing for far less, and with better customer service. Their CS team is decent, although could be more knowledgeable on the product itself.

What I liked most about the software is that it is very versatile. It tracks everything for us from pickups and deliveries. For the first time, we are able to quantify the value of transportation in a market of ever-changing agreements and pricing.

What I like the least from the software is that the drivers App doesn't show enough information for the pickups and deliveries. Also, there is no GPS integration for the drivers. With other Apps, drivers can just press the address and it automatically sends them to Google maps or Waze. Additionally, there should be an integrated GPS for truck routes to avoid non-commercial routes, low bridges, and tight intersections.

Hi Frank, Thanks for your review and the feedback! We will update our development team with your suggestions to see what changes may need to be made. Our integration with EZ-Track also provides you with free load tracking--25-loads tracked in our Pro tier, 50 in Enterprise, and unlimited tracking in our Unlimited tier!

The biggest pro for tailwind is its customer service and development team who take your feedback very seriously and are always ready to help you out The software changes every day and if there is a feature or functionality that may not be available, a simple suggestion of yours might just be in the next update. Another pro of the tailwind software is the pricing. When compared to other TMS's, the tailwind...

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There are not many cons to Tailwind but being an online-based system comes with its negatives as well, and the biggest downfall of the system is that it can be very sluggish at times taking a few seconds to load between screens, and does not fully load the page at times. The software also lacks the ability of end-user customization of documents and the interface. Another con is that the software is mostly designed as a full truckload system and lacks in features for the consolidation of LTL. The accounting portion could use some work as well.

Hi Altaf, thanks for the great review! We're glad to hear that Tailwind has helped you reduce the time spent on administrative tasks so you can focus on growing your business!

There is lots of pros here, its online based, and you should be looking at online based, no server or up front cost, and you can use it from anywhere. Software has all the things you can think of. Great reports, and you can store files on trucks, drivers, and all your exp data. You can dispach the load, customize the payables the way you want, There is ways to add deductions and fuel can be imported,...

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Now, yes there is cons, One is sometimes its slogish and it takes a bit to load but not that bad. The other one, POD Complete , well its a little incomplete, it has the options you need, you send the laod and driver can arrive depart, great, attach POD its there but, it needs work, this needs to have transflo options or something like a camsxanner, just to let you cut the page adjust it before you...

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Over the last 3 years we have had no issues with the software breaking at any point. When I log in I am confident the software will work and allow me to complete the tasks at hand. This is big as down time due to software bugs isn't something that would be acceptable.

Minor nuisance, when a repeat carriers liability insurance expires there is no way to make this change within the current dispatch you are working on you most exit and edit that specific vendor and then go back into the dispatch to create the required load confirmation.

Hi Tyler, we are glad to hear about your positive experience using the software. We look forward to helping you feel the wind at your back as your company continues to expand!

Web based interface with proven stability is a key factor to the Tailwind Product. It does everything you need in terms of a transportation management system.

No ability to tap into the database and create custom reporting on your own without creating an expensive API.

Hi Peter, thank you for the review. Our new Unlimited tier that we launched in September includes API web-hooks which might help.

It efficiency handles booking and costing of loads, has good credit capabilities built in for reference of potential credit issues, reporting is good with most being able for export to Excel if further analysis is needed, and the cost is reasonable for well working software.

Sorting capabilities should be based on more than one criteria. This would probably be an easy fix with TW software people. Clients should get a workshop how to build report generators tailored to their business needs rather than requesting TW software team to built it.

User friendly. It is very easy to use. And when I can't figure something out, support is right there to help me! It is also affordable!

Honestly, there is nothing about Tailwind I don't like.

Hi Jane, we appreciate your review!

You will appreciate the customer support you receive with this software. Tailwind is easy enough to use and very pleasant to look at (which is important if you have to stare at this software for several hours a day). However, the true strength of this offering comes from the company's dedication to making sure that you understand how to use the software and get the most out of it. They have great...

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It's a bit expensive for a smaller company, but as you grow, they can be flexible with adding features/users for a discount.

I WOULD SAY IT IS A REALLY GOOD SOFTWARE WHICH MEETS YOUR NEEDS , BUT IT WILL TAKE SOME TIME FOR YOU TO GET USE TO IT. AND ONCE YOU DO YOU WILL BE ABLE TO MAKE YOUR DISPATCH ALOT EASIER.I HAVE USED SOME OTHER ONES THEY ARE PRICEE , SO THE BEST THING ABOUT THIS ONE IS YOU CAN PAY IT ONCE AND MONTHLY COST IS VERY LOW. MOST OF THE SOFTWARES YOU ARE PAYING ANYWHERE FROM 150 TO 200 $ WITH THIS ONE YOU CAN GET AWAY WITH ABOUT $50

THERE IS NOT MUCH I CAN SAY

has centralized all of our info into one database, with up-to-date tracking information at all times. We With three locations stretching from coast to coast, our database is centralized. All tracking information is now "real time" and accessible at all times. We would recommend Tailwind software without hesitation!"

Cost of additional users is high

easy to use

none that comes to mind

Very user friendly, the ability to use templates makes order entry fast & easy. Integrates very well with Quick-Books

Would like to see a driver/ tractor planning feature to pre-plan trips.

Order entry and dispatching are easily handled with CMS

Having to use a separate accounting software for financials