Track-POD Features

Track-POD

Your superhuman assistant for last-mile delivery management.

4.63/5 (49 reviews)

Competitor Feature Comparison

3PL Management
API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
CRM
Carrier Management
Cash on Delivery
Charting
Chat/Messaging
Compensation Management
Contact Database
Cross Docking
Customer Database
Customer Management
Customer Portal
Data Import/Export
Data Visualization
Delivery Tracking
Demand Forecasting
Digital Signature
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
ERP
Electronic Signature
Emergency Dispatch
Employee Management
Feedback Management
Fleet Management
Food Delivery Dispatching
For Courier Services
For Freight
For Restaurants
Fuel Management
GPS
Geofencing
Geographic Maps
Geolocation
Incident Reporting
Inspection Management
Inventory Management
Invoice Management
Label Printing
Labeling
Live Chat
Live Driver Tracking
Live Tracking
Load Optimization
Location Tracking
Maintenance Management
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Country
Multi-Location
Offline Access
Order Entry
Order Management
Order Tracking
Performance Metrics
Planning Tools
Prioritization
Progress Tracking
Proof of Delivery
QuickBooks Integration
Rating Engine
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Reporting & Statistics
Reporting/Analytics
Returns Management
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Safety Management
Scheduling
Search/Filter
Self Service Portal
Shipment Tracking
Shipping Labels
Shipping Management
Status Tracking
Supplier Management
Surveys & Feedback
Task Scheduling
Territory Management
Third Party Integrations
Tire Management
Transportation Management
Trip Logs
Two-Way Communication
User Profiles
Vehicle Management
Visual Analytics
Voice Recognition
Warehouse Management
Work Order Management
Visit WebsiteCompare App
3PL Management
API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
CRM
Carrier Management
Cash on Delivery
Charting
Chat/Messaging
Compensation Management
Contact Database
Cross Docking
Customer Database
Customer Management
Customer Portal
Data Import/Export
Data Visualization
Delivery Tracking
Demand Forecasting
Digital Signature
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
ERP
Electronic Signature
Emergency Dispatch
Employee Management
Feedback Management
Fleet Management
Food Delivery Dispatching
For Courier Services
For Freight
For Restaurants
Fuel Management
GPS
Geofencing
Geographic Maps
Geolocation
Incident Reporting
Inspection Management
Inventory Management
Invoice Management
Label Printing
Labeling
Live Chat
Live Driver Tracking
Live Tracking
Load Optimization
Location Tracking
Maintenance Management
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Country
Multi-Location
Offline Access
Order Entry
Order Management
Order Tracking
Performance Metrics
Planning Tools
Prioritization
Progress Tracking
Proof of Delivery
QuickBooks Integration
Rating Engine
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Reporting & Statistics
Reporting/Analytics
Returns Management
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Safety Management
Scheduling
Search/Filter
Self Service Portal
Shipment Tracking
Shipping Labels
Shipping Management
Status Tracking
Supplier Management
Surveys & Feedback
Task Scheduling
Territory Management
Third Party Integrations
Tire Management
Transportation Management
Trip Logs
Two-Way Communication
User Profiles
Vehicle Management
Visual Analytics
Voice Recognition
Warehouse Management
Work Order Management
Visit WebsiteCompare App
3PL Management
API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
CRM
Carrier Management
Cash on Delivery
Charting
Chat/Messaging
Compensation Management
Contact Database
Cross Docking
Customer Database
Customer Management
Customer Portal
Data Import/Export
Data Visualization
Delivery Tracking
Demand Forecasting
Digital Signature
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
ERP
Electronic Signature
Emergency Dispatch
Employee Management
Feedback Management
Fleet Management
Food Delivery Dispatching
For Courier Services
For Freight
For Restaurants
Fuel Management
GPS
Geofencing
Geographic Maps
Geolocation
Incident Reporting
Inspection Management
Inventory Management
Invoice Management
Label Printing
Labeling
Live Chat
Live Driver Tracking
Live Tracking
Load Optimization
Location Tracking
Maintenance Management
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Multi-Country
Multi-Location
Offline Access
Order Entry
Order Management
Order Tracking
Performance Metrics
Planning Tools
Prioritization
Progress Tracking
Proof of Delivery
QuickBooks Integration
Rating Engine
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Reporting & Statistics
Reporting/Analytics
Returns Management
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Safety Management
Scheduling
Search/Filter
Self Service Portal
Shipment Tracking
Shipping Labels
Shipping Management
Status Tracking
Supplier Management
Surveys & Feedback
Task Scheduling
Territory Management
Third Party Integrations
Tire Management
Transportation Management
Trip Logs
Two-Way Communication
User Profiles
Vehicle Management
Visual Analytics
Voice Recognition
Warehouse Management
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


89 reviews

Track-POD Feature Reviews

25 reviewers had the following to say about Track-POD's features:

Henry V.

Good features, complex and not very user friendly interface

2018-09-28

We really need help with the interface of the app because it does not adapt well to our company's delivery reports.

Pros

Its optimization system with several routes

Cons

Time restrictions, the app assigns people in the same time frame if they are located in the same address, even if they belong to different time frames, the app ignores these issues very often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Henry,

please let us know if you received our answers/solutions by email regarding the time restrictions and the interface.

Read more
Gianluca B.

The best of the kind and Amazing customer support

2018-10-22

Track-Pod does that and additionally facilitate our work of routing and keeping track of deliveries, shortages and damages.

Pros

Creating routes is a breeze with Track-POD.

Cons

The mobile apps could be polished a little, but they are functional and user friendly enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Gianluca,

Thanks so much for your review. We will add Polish support ASAP.

Read more
Usman M.

Best option to begin with

2020-05-18

Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful.

Pros

We are able to drag and drop routes and quickly optimise where our vans are going

Cons

For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Charlotte H.

Time Saver

2019-12-02

Pros

Saves loads of time scheduling deliveries and being able to track the driver and give clients live tracking details also.

Cons

A few glitches where routes not showing on the day or the app not responding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Charlotte,

thanks so much for your review! The app can show no any routes if you set up some features in the Settings->Mobile workflow. Please take care about the settings.

Read more
Ryan G.

Oneextraguy- Review

2020-01-23

Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Pros

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Cons

When the software optimized for you it doesn’t allow you to correct the route without complications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Ryan,

Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.

Read more
Heather E.

Very helpful for our company

2019-06-28

Great customer support! Easy to use

Pros

Ease of making routes. App for drivers

Cons

Not able to change the phone number for text tracking updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks so much for your feedback!!!

Read more
Andrew M.

We automated our business

2019-07-12

Excellent product that has streamlined our business and allowed office staff to work from home. Drivers love the hands-off approach and the fact that contact with the office and managers has reduced due to the automated system. All round employees and customers love it.

Pros

Ease of use Automated our processes Reduced man hours planning Optimized routes Live tracking POD showing cash collected and all item photos

Cons

We cannot send out automatic delivery windows

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks for your feedback. We are constantly working to improve the Track-POD delivery software platform. An update will be released soon, and new features will be added, such as advance notification with many possible tags (ETA, Date, Time windows, etc.)

Read more
Anonymous
(Chemicals company, 11-50 employees)

Good but not Perfect

2019-07-03

Also we still had to buy a seperate app for route tracking.

Pros

Auto routing. Customisable POD.

Cons

Auto generate new delivery job (ie for next day) for failed deliveries Have to add a fake job to start and finish to close the route loop and estimate return time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks for your feedback. We are constantly working to improve our route planning tool to provide an easy-to-use solution with excellent user experience interfaces. The updates will be coming soon.

6 August 2019 - We are glad to inform that you can edit a job in a route (no need to remove from list), move the order directly in the route to another route using drag-and-drop.

Read more
Elsa C.

Great tool to smooth operations

2018-09-28

Easy to set up; quick onboarding; very friendly team; great support; even got the app translated in 2 days.

Pros

Easy to set up Easy to customized Easy to use Structure back-office Smooth api integration

Cons

No free Access to real-time information via the API; would I like to use driver tracking info

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Elsa, Thank you! We recommend that you try the updated Live Tracking module to track drivers. More here - https://track-pod.zendesk.com/hc/en-us/articles/360005943754-How-to-set-up-Live-Tracking-for-your-Customers- or https://track-pod.zendesk.com/hc/en-us/sections/360000639994-Delivery-Tracking-Vehicle-Tracking

Read more
Aaron B.

Excellent POD software

2018-10-06

In the past we have experienced situations before where customers have claimed their deliveries never happened and opened claims with their credit card companies saying they never received product and the Geo stamp provided while capturing customer signatures has eliminated all situations where dishonest customers claim a delivery never happened.

Pros

In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources.

Cons

The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks so much for your review! Soon we will add the possibility to transfer a job to another driver when a route is started.

Read more
Anonymous
(Logistics and Supply Chain company, 51-200 employees)

MVGL feedback

2019-07-09

We have centralized routing function in our organization and we have faster routes planning process

Pros

Automatic secondary routes creation, POD functionality

Cons

Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks for your feedback. This is very important for us. We are constantly working to improve our route planning tool to provide the best routing solution with great algorithms. Please follow our software updates.

Read more
grega š.

Great upgrade for service

2018-09-17

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, .... if your company does any deliveries you need their app.

Pros

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


We appreciate your review and will keep doing our best to meet your needs.

Read more
Liz W.

Automated Excellence

2019-11-25

Pros

The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Cons

Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks a lot for your generous review, we really appreciate it. The Mobile Dispatcher app is on our to-do list. We will be glad to make your daily operations even easier.

Read more
Kailaash B.

FoodLyft review

2019-07-15

With out Track-Pod we would have a logistic problem because we deliver food and our drivers pick up multiple order in one route.

Pros

The overal handeling op the application and the back-end in good. We don't have difficulties to train our employees with the software. The use of colour, for example with the buttons.

Cons

Such as arrived, delivered, proof of delivery and departed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks so much for your feedback. We work hard on improvements of IOS version. The update coming soon and will be added new features on IOS driver app too.

Read more
Anonymous
(Logistics and Supply Chain company, 51-200 employees)

Great transport optimization tool

2018-11-12

We solved our ineffective transport problem. Routes are planned optional now.

Pros

. - Functionality - lots of settings, customization possibilities etc. - Mobile app - very intuitive for the unskillful driver.

Cons

- Finding address sometimes inaccurate, especially in rural areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks for the feedback.

Read more
David K.

Great software

2019-07-03

Pros

The software is easy to use.

Cons

You can't edit the order in the route...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thanks for your review. This is very important for us. We are constantly working to improve our route optimization tool to provide an easy-to-use solution with great user experience. Please follow our software updates. The updates will be coming soon.

6 August 2019 - We are glad to inform that you can edit an order in a route after the last Track-POD update.

Read more
brian Z.

efficient

2019-11-20

Overall, track-=pod is a great software to help make your business run better

Pros

Since using track-pod our deliveries have gone up and our time spent on them has dropped.

Cons

Not much to say about what I like least but maybe a better API

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thank you for being a loyal customer of our delivery app. We are glad to know that our delivery software helps businesses grow.

Read more
Roberto R.

Excellent partner

2021-06-03

Pros

Their delivery software allows us to increase our customer satisfaction (=performance) and engagement.

Cons

For small countries the route optimisation doesn't work efficiently.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Lee B.

Great Front end, poor reporting/support

2020-05-12

Great functionality but terrible and very limited reporting reporting

Pros

Plus the ability to quickly create and optimise routes is great

Cons

To get a run sheet which i use daily I have to manually type all the notes that are on the route sheet onto the loading list which is where our warehouse crew pack from.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Lee,

Thanks so much for your review. Your feedback is really useful. We have a road map to improve our reporting. We will appreciate if you provide more details upon '..the app goes down'. Our team strives to respond to our customers during 24 hours. Please note that our support days are Monday - Friday.

Read more
Joaquin C.

This is the best POD/Driver tracking software, gets the job done

2019-07-03

We wanted to move away from pen and paper and on to a digitalized program where our customers could find out real-time if their order had been delivered and to whom.

Pros

User friendly driver apps (took me about an hour to teach my drivers how to use it properly) Great visibility Easy route planning - the software finds the addresses pretty well even for a country that is way behind on GPS technology.

Cons

I wish I could white-label it for less money. Other than that, it's solid.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Thank you for the great feedback regarding our route planning tool featured POD app for delivery drivers.

Read more
Andrea D.

Easy to use

2019-11-25

Pros

Very easy to manage your drivers and deliveries. You are able to switch the order around which helps a lot when it comes to those last minute deliveries.

Cons

I find it difficult to track my drivers on my phone.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


We thank you for the high evaluation of Track-POD ease and functionality. We have included Dispatcher Tracking mobile app in our to-do list.

Read more
Engin D.

Flexibel uns Einfach

2020-05-25

Route Optimieren Aufträge eingeben

Pros

Schnellere Route kombinieren mitarbeiter kontrolieren

Cons

Gar nichts alles ist die Beste weiter so

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Engin,

Thanks so much for your great review. We strive to provide the best and very easy-to-use tools which save your time everyday and give you full control.

Read more
Robert C.

Managing and Planning Logistics Team

2020-05-12

Overall we'd be lost without it.

Pros

It's ability to create routes and manage orders for deliveries and collections, shipping client and end customers is easy to use and straightforward for most day to day operations.

Cons

Multi modal planning, cargo bike and electric vans for example, shipper notifications as well as a few minor improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Robert,

We appreciate your review and will do the best for new functionality of routing including the bike and electric vans/trucks to be optimized at the same time.

Read more
Salim A.

-

2021-03-31

Great & easy to use, very good product for price & will recommend all new courier businesses to use them

Pros

The routing & optimisation of drops made it great to use

Cons

Customers unable to leave reviews through the app!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Salim,

Thanks for your recommendations.
We are happy that our routing Optimization solution helps you increase your efficiency.

Read more
Lee M.

Track Pod Review

2020-05-26

It was good for POD and saved on Paper printouts. emailing POD to us was great for us to complete our order fulfilment process and close jobs down

Pros

Easy to use from both drivers and office perspective Route optimisation

Cons

Battery drain on the phones was the biggest concern, but ok if plugged and charging in the vehicle

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Track-POD


Hi Lee,
Thanks for your feedback . Yes, the Battery drain on the phones is the concern any phone, as the app uses GPS and 3G/4G constantly that offers you the real-time updates.

Read more