Track-POD Reviews

Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched...

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Thanks so much for your review! Soon we will add the possibility to transfer a job to another driver when a route is started.

I like how easy I found it to use. As a manager of a busy shop my time was taken up dramatically and with the introduction of trackpod I have a lot more time to do other things! I like how easy it is to create routes with multiple orders on! I also like how I could train other members of staff on it easily .

The only con I would say is that it sometimes glitches and my drivers tracker will say they are somewhere when they are not however this is only every so often. And from a drivers point when they are new they find it hard to use so takes some getting use to.

Clear PODs that can be sent directly to customers.

Overly sensitive map scrolling, no historic tracking of drivers speeds etc, can be a little cumbersome & additional drivers are expensive.

With with this application I've been able to maintain a high level of service. I have also been able to secure many more government contracts where they require tracking. I would recommend them to anyone.

Not many there have been few bugs that work out in general good product.

Hi Francisco, Thank you for sharing your positive experience with Track-POD software!

The most impactful feature for my company is POD - Proof of delivery. This is perfect to control all deliverys and colletcions without using paper. We can see online the logistic and check photos and signature of who received. It is a very good software!!

I think they could improve the report. For uso to be able to verify the role route in a unique report, with all informations of deliverys and colletcions.

Hi Amanda, Thank you so much for sharing your detailed feedback on Track-POD features and solutions, we're proud to power your logistics operation!

We deliver our orders on our own vehicles, we were originally just looking for a POD bit of software, and four Track-Pod which has given us everything in one. We are able to plan routes to make them cost-effective, have multiple drivers, and also keep our customers updated!

Be great if it could link with our e-commerce platform in some way to help update customers with the progress of their order, and also to update them that their order has been delivered. At the moment this is all manual.

It provides many features and the latest update of the pin point improved even more

it need to have more integrations with cheaper packages

Hi Justin, Thanks for sharing your feedback!

it gets the results we needed for stage 1. accurate LAT/LONGs. Is a big step up from paper based systems

it still feels a bit home made. some functions just dont work and the customer service always pushed the responsibility back on us, rather than work us through them.

The live tracking with customer notifications is a game changer for our industry. We also love the POD's from each delivery made, helps us see exactly where the client received their order onto site.

The route and order automation isn't perfect. We often manual override to suit our trucks. The mapping software is for cars, doesn't seem to support truck routes. i.e. low bridges, load limited roads etc.

Hi Jon, thanks for leaving a review!

The route planner and the notification system

The mobile interface and the Map Zooming from Mac

Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall

The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged...

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easier to use than previous solution to use and navigate

restricted, to driver qty, unable to cater for replacement drivers when original on holiday

Hi Gary, Thanks for sharing your positive experience with the implementation!

When deciding between competing products we found that TrackPOD allows for more intergrations via their API

Its more expensive that competitors in the same segment

Thank you for your kind review!

Automatic secondary routes creation, POD functionality

Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes

Thanks for your feedback. This is very important for us. We are constantly working to improve our route planning tool to provide the best routing solution with great algorithms. Please follow our software updates.

User friendly driver apps (took me about an hour to teach my drivers how to use it properly) Great visibility Easy route planning - the software finds the addresses pretty well even for a country that is way behind on GPS technology. A lot of fields for data

I wish I could white-label it for less money. Other than that, it's solid.

Thank you for the great feedback regarding our route planning tool featured POD app for delivery drivers.

We love how easy it is for all of our staff to use and for management to access reporting.

We are happy with how the software currently operates!

Hi Hannah, Thank you for sharing your positive experience with Track-POD and the team!

Easy to track deliveries, easy to manage deliveries and such. As an IT Professional, very good UI, very nice to use and good to get information or fix issues with some of the distribution.

The way it works with sage is annoying, orders can get stuck. Both an issue with Sage and trackpod.

Hi Matthew, thanks for the shout-out to our tech team, we'll do our best to keep improving the product further.

Very fast to set up and implement, and easy to use on a daily basis... very little technical training of drivers, logistics team and internal customer support team needed. Once set up a robust order import routine from our stock management software, TrackPOD has fitted in seamlessly and is a massive improvement over the paper-reliant system we were using before.

Custom fields can't be used in POD's or on emails. Would like a facility to have an on-premise backup/storage of the POD's. Distinction between consignment volume/package count/pallet qty is a little confusing.

Hello Mark, thanks for your Feedback. Your review is very important to us. We recently updated our software. Now you can use custom fields in both POD and emails. Plus we are working hard to improve our platform month to month.

- Interface - web based, easy to use, fast learning. - Functionality - lots of settings, customization possibilities etc. - Mobile app - very intuitive for the unskillful driver.

- Finding address sometimes inaccurate, especially in rural areas.

Thanks for the feedback.

We can plan our routes much quicker and it is reduced our need for delivery drivers

Once you get to understand how to use Track-POD, there are no issues at all.

We appreciate your kind feedback!

software is very easy, we didn't require special training (only videos on youtube and articles in help center.

integration with ERP system wasn't smooth (we have oracle fusion)

Well i am not doing this often, but now i have to. Track-pod is awesome. Really. It helped us to set up our own logistic. Really friendly to use. I like how often you adding new features.

Well i would like to add our language (czech), as drivers are not that experienced at english. Also route sheet would include call number and total price.

Hi Michal, Thanks for your review. We appreciate it. Please take you attention that Android app for drivers supports Czech, soon it will be available on iPhones too. We provide a paperless and contactless solutions to save our environment - your driver can see the call number and total price on the mobile app easily.

Can dispatch multiple orders on same route, meaning one signature

Limited on amount of photos that can be taken (10) --> need more Vehicle check, want to disable for collections and couriers, but we can't because the transport dept needs it, nice to have if this can be setup per unit, not everyone needs the vehicle check, only transport dispatch needs this Further limitation -> Once a route has been "STARTED", it cannot be removed and the dispatch tablet cannot carry on until the "STARTED" route is closed.

We used trackpod for just 2 vehicles, both our office staff and our customers found Trackpod a good system as all sides we informed of delivery that would be taking place. Easy to use from both drivers and office perspective Route optimisation

Battery drain on the phones was the biggest concern, but ok if plugged and charging in the vehicle

Hi Lee, Thanks for your feedback . Yes, the Battery drain on the phones is the concern any phone, as the app uses GPS and 3G/4G constantly that offers you the real-time updates.

We were able to integrate it into our own way of working very easily. We are yet to integrate directly with other software yet. Ease of use.

The interface can get a bit messy when you are using multiple vehicles.

Thank you for your positive review, Oliver, and for your appreciation of the Track-POD team!