Trip Master Features

Trip Master

Transit management software

4.51/5 (93 reviews)

Trip Master Feature Summary

  • Driver data
  • Driver logs
  • Mileage tracking
  • Multiple route support
  • Detailed mapping engine
  • Paratransit management
  • Real-time simulation
  • Driver time optimization
  • Bus mileage optimization
  • Customizable scheduling settings
  • Mobility needs management
  • Demand-response reservations
  • On-the-fly changes to rides & routes
  • Parascope app
  • Pickup/drop off odometers & times
  • Electronic manifests/trip sheets
  • Electronic vehicle inspections
  • Visual display of vehicle attributes & driver behavior
  • Color coding
  • Turn-by-turn directions
  • Drive time & mileage calculations
  • Finance reports
  • Planning reports
  • Integrated voice response system
  • Trip broker integration
  • Ride requests
  • Fleet management
  • Vehicle maintenance
  • Mileage parameter setting
  • Customizable notifications
  • Messaging
  • Customizable reports
  • GPS
  • History tracking
  • Incident tracking
  • Planning tools
  • Real-time data
  • Real-time dispatch updates
  • Recurring reservations
  • Routing
  • Task tracking
  • Ride capacity management
  • Automated scheduling
  • Route optimization
  • Bill, report & manifest export
  • Location tracking
  • Rider ticketing
  • Electronic signature capture
  • Route management
  • Reservation management
  • IVR
  • Reporting & statistics
  • Online rider portal
  • Time line tracking

Competitor Feature Comparison

Automated Scheduling
Automatic Notifications
Availability Management
Billing & Invoicing
Communication Management
Customizable Reporting
Data Import/Export
Dispatch Management
Electronic Signature Capture
GPS
History Tracking
IVR / Voice Recognition
Incident Management
Location Tracking
Planning Tools
Real Time Data
Real Time Notifications
Real Time Updates
Recurring Tasks
Reporting & Statistics
Reservations Management
Route Management
Route Optimization
Scheduling
Self Service Portal
Support Ticket Management
Task Tracking
Timeline Management
Transportation Management
User Management
Visit WebsiteCompare App
Automated Scheduling
Automatic Notifications
Availability Management
Billing & Invoicing
Communication Management
Customizable Reporting
Data Import/Export
Dispatch Management
Electronic Signature Capture
GPS
History Tracking
IVR / Voice Recognition
Incident Management
Location Tracking
Planning Tools
Real Time Data
Real Time Notifications
Real Time Updates
Recurring Tasks
Reporting & Statistics
Reservations Management
Route Management
Route Optimization
Scheduling
Self Service Portal
Support Ticket Management
Task Tracking
Timeline Management
Transportation Management
User Management
Visit WebsiteCompare App
Automated Scheduling
Automatic Notifications
Availability Management
Billing & Invoicing
Communication Management
Customizable Reporting
Data Import/Export
Dispatch Management
Electronic Signature Capture
GPS
History Tracking
IVR / Voice Recognition
Incident Management
Location Tracking
Planning Tools
Real Time Data
Real Time Notifications
Real Time Updates
Recurring Tasks
Reporting & Statistics
Reservations Management
Route Management
Route Optimization
Scheduling
Self Service Portal
Support Ticket Management
Task Tracking
Timeline Management
Transportation Management
User Management
Visit WebsiteCompare App

Mobile apps

Android App


46 reviews

Trip Master Feature Reviews

25 reviewers had the following to say about Trip Master's features:

Larry Smith

A must for public transportation

2019-12-13

You can create custom reports for upper management with ease, and its very affordable compared to other software.

Pros

Producing management statistics and DOT required reports is simple, and information is accurate.

Cons

It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela Greene

Amazing Software, Awesome Support!

2018-04-12

Saving money and time, scheduling efficiency, ability to retrieve and export data, and the list goes on.

Pros

Without the software, we would have had to hire a full time billing clerk specifically for Medicaid transportation.

Cons

It is a little difficult to figure out how to build custom reports to retrieve data, especially in the filter view.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbara Furlong

Overall this is a good product

2018-04-19

Pros

So far, the software has saved us time and extra personnel to schedule. The billing process is also saves us a lot of time.

Cons

The GPS feature needs to include vehicle information on the GPS reports in order for them to be used at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
James Peacock

Has been a great experience and has made tracking our mileage simple.

2017-06-01

Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day.

Pros

Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up.

Cons

It wants to dispatch a van for each of the riders instead of picking them up with one bus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CTS Software


Thank you James for your review. It is wonderful that you save a minimum of 10 hours per day from having to log miles. I also want to thank you for the insight you have given us on the need to work on the auto scheduler feature. We will continue to work to improve this feature with your input. Thank you again.

Read more
Misty Hohman

Overall works well.

2018-04-17

Pros

I like seeing the drivers GPS coordinates in real time. This makes my job much easier.

Cons

Non ability to manifest monies each day by user. The automatic default for a trip to be marked Urban is a concern due to all our trips needing to be marked Rural

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna Testerman

Overall, my experience with CTS software has been great.

2018-04-16

This software helps the company be more efficient which allows us to serve more clients and is a huge cost savings.

Pros

The ability to track drivers and the tablets are my favorite features which we use.

Cons

I would like to see more development for fixed routes and tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Legislative Office company, 11-50 employees)

Efficient and easy once you get the hang of it

2019-09-10

Great software and makes things easier when trying to arrange transportation within your company.

Pros

My favorite feature is the mileage tracking, which saves me time and energy.

Cons

Give yourself some time to become acquainted with the features and review the tutorials.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Pietrowski

Great customer service and software!

2017-05-31

Time management, easy to use, user friendly!

Pros

Technical support and customer service is awesome. Any questions or concerns you have they are answered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CTS Software


Thank you Mike for your review. We do have an awesome technical support team that is the best in the industry. We have worked hard to make our software function above and beyond the transit company's needs yet continue to be user friendly as well. Thank you for confirming our hard work is paying off.

Read more
Kathy Cook

Very easy to use

2018-04-16

Pros

Routing, ease of billing, search for trips, audit for trips, ability to do driver time sheets for accuracy

Cons

lack of ability to do same day trips, lack of control on system uncancelled trips done on same day if importing new trips,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Egan

Huge improvement over our prior process!

2018-04-13

Pros

The software adjusts the mileage and uses the estimated travel time to route trips.

Cons

AVL does not include reporting and does not include vehicle or driver data in its queries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brendan Kolwicz

Great Program! It has helped keep our drivers and dispatch on the same page across the board.

2018-04-19

Quick, accurate transportation to and from our day program.

Pros

The ability to pull gps, and have voice guidance from stop-to-stop has cut down our drive time significantly.

Cons

The program sometimes glitches when you initially try to pickup multiple riders from one location. You have to select and perform all of them instead of the software recognizing you all riders are picked-up/ dropped off at the same location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
George Behl

for the most part works well reports can be tough to figure out

2018-04-19

Pros

maintenace tracking, it works really well to keep track of our routine maintenace and i dont have to scan all of the bills into my computer.. the state of MN requires we keep them hard copy and it is very easy to use.

Cons

reports functions the filter view and things are hard to sort through.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Colette Jordan

Great

2019-06-04

Overall trip master has benefited our business.

Pros

I like the ability we have of tracking the vehicles

Cons

not being able to track billing unless each trip is verifies that takes time at the end of the month with almost 1000 trips.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan Puskas

Transportation Manager

2019-05-24

Customer service is honestly amazing.

Pros

I like the new Broker Tools Feature on how you can bill to logisticare and see denied claims.

Cons

When the system goes down, dispatch nor drivers can see any routes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CTS Software


Megan,
Thank you so very much for your feedback on TripMaster, and our team here at CTS Software. Your suggestions below are excellent and will be documented for future updates. We are also in the process of developing some fall back options for the next time the cloud hosting environment experiences issues. We appreciate your business and look forward to working with you for many years to come.

Sincerely,

Adam Fox, CEO/Co-Owner

Read more
Anonymous
(Higher Education company, 10001+ employees)

Easy To Use Webbased Software

2019-05-20

Our department uses Trip Master to schedule rides and to make updates to those schedules throughout the day as they occur.

Pros

It can be accessed on multiple devices from anywhere.

Cons

Would prefer a sent messages tracking ability

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Akili Shabazz

TripMaster

2019-05-25

Excellent for generating report, data and actual facts

Pros

The ability to change locations and live updates

Cons

Not able to navigate system from my phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronnie Padgett

We are enjoying the new and improved layout of the software

2018-04-12

i love it better than calling our drivers on the radio

Pros

Helps us with monitoring our vehicles, with driver location

Cons

it doesn't have our vehicle in numerical order, it is not detailed, it updates our vehicle location to slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Christina Smith

Easy and Efficient

2018-04-17

Pros

Ease of navigating between routes and riders.

Cons

Some of the upgrades removed functions that were helpful for our office. This caused some headache while our staff transitioned to a new process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth Holbrook

Easy to use

2018-04-16

Pros

Real easy to run reports.

Cons

Several of these updates would help our drivers & dispatcher in adding trips to their manifest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jill Jones

We love the Tripmaster program and the CTS crew

2018-04-19

Pros

It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff.

Cons

The canned reports do not export well to excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CTS Software


Jill,

Thank you so much for taking the time to provide your review. We built the custom reports tool as an alternative to the canned reports as we agreed they dont export very well to excel. Hopefully that helps but we will continue to research ways to improve the export formats for our canned reports as well. I have enjoyed working with Bond County for over 10 years and hope to continue that relationship for many more!!!

Read more
Anonymous
(Transportation/Trucking/Railroad company, 11-50 employees)

Trip Master CTS

2019-05-28

It has been a good experience.

Pros

The geo tracking is good as well.

Cons

We are currently using old software to track and monitor this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
lujuanna coley

I started using it in dec. The navigation is becoming more familiar and the tutorials are helpful

2018-04-16

Pros

the map feature is helpful adding reservations and generating reports are somewhat becoming easier as I learn more about the system

Cons

it doesn't show me when my vehcles or routes are overlapping it does not know the geograhic area which makes ride times longer if not caught during the scheduling process

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tammy Riegel

I have used this in conjunction with a transportation company for the past 2 years.

2018-04-19

As a brokerage Call Center, this has increased the transportation Coordination immensely in our community.

Pros

The reports are wonderful, precise and can offer a plethora of data in many formats.

Cons

There are several different ways to enter information, so at first, it's a little daunting when trying to learn the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CTS Software


Tammy, thank you so much for your kind words. It has been a pleasure working with you and the multiple agencies you are involved with. We look forward to growing with you and these agencies and providing more tools to help you improve efficiency and communication.

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Gail Stevens

For the most part it is amazing

2018-04-20

Pros

Being able to track everything, being able to pull some of my reports, easy to use, I love the fact that I can track the buses at all times. less paperwork for me and the drivers.

Cons

A lot of the numbers I need does not add themselves. For instant I need to know how many hours per month our buses were running with people on board and how many hours they ran without people on board.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CTS Software


Gail,

Thank you so much for your review of Trip Master. We are so happy to hear that it is working well for your agency. If you are still having any issues with reporting, feel free to reach out to our support team and they can help you find the best report to provide the numbers you need.

Read more
Michele Wolfe

TripMaster Review

2019-05-24

We use it for dispatching, scheduling, billing and reporting.

Pros

It is very user friendly. Has a lot of modules you can add.

Cons

Nothing. We love it! Couldn't ask for a better software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more