Trip Master Features

Trip Master

Transit management software

4.45/5 (53 reviews)

Trip Master Feature Summary

  • Driver data
  • Driver logs
  • Routing
  • Mileage tracking
  • Multiple route support
  • Detailed mapping engine
  • Paratransit management
  • Real-time simulation
  • Driver time optimization
  • Bus mileage optimization
  • Automated scheduling
  • Reporting & statistics
  • Customizable scheduling settings
  • Ride capacity management
  • Mobility needs management
  • Reservation management
  • Recurring reservations
  • Demand-response reservations
  • On-the-fly changes to rides & routes
  • Parascope app
  • Real-time data
  • Pickup/drop off odometers & times
  • GPS
  • Electronic manifests/trip sheets
  • Electronic vehicle inspections
  • Messaging
  • Electronic signature capture
  • Location tracking
  • History tracking
  • Incident tracking
  • Planning tools
  • Real-time dispatch updates
  • Visual display of vehicle attributes & driver behavior
  • Color coding
  • Route management
  • Route optimization
  • Turn-by-turn directions
  • Drive time & mileage calculations
  • Customizable reports
  • Finance reports
  • Planning reports
  • Bill, report & manifest export
  • Integrated voice response system
  • Customizable notifications
  • IVR
  • Trip broker integration
  • Online rider portal
  • Ride requests
  • Rider ticketing
  • Fleet management
  • Task tracking
  • Time line tracking
  • Vehicle maintenance
  • Mileage parameter setting

Transportation & Logistics Feature Comparison

Most popular features of all Transportation & Logistics apps

API (26 other apps)
Activity Dashboard (19 other apps)
Automated Scheduling (14 other apps)
Automatic Notifications (14 other apps)
Barcode Scanning (13 other apps)
Billing & Invoicing (13 other apps)
Delivery Tracking (24 other apps)
Email Notifications (14 other apps)
GPS (16 other apps)
Geographic Maps (15 other apps)
Invoice Management (16 other apps)
Quote Management (17 other apps)
Real Time Data (16 other apps)
Real Time Monitoring (14 other apps)
Real Time Updates (16 other apps)
Reporting & Statistics (21 other apps)
Route Optimization (15 other apps)
Shipping Management (25 other apps)
Status Tracking (15 other apps)
Third Party Integration (21 other apps)

Competitor Feature Comparison

Mobile apps

Android App


0 reviews

See all Android Apps

Trip Master Feature Reviews

25 reviewers had the following to say about Trip Master's features:

Barbara Furlong

Overall this is a good product

2018-04-19

Pros

The automated scheduling is the selling feature.

Cons

The GPS feature needs to include vehicle information on the GPS reports in order for them to be used at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
James Peacock

Has been a great experience and has made tracking our mileage simple.

2017-06-01

Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day.

Pros

Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up.

Cons

We do wish that the auto scheduler worked a little more efficiently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Misty Hohman

Overall works well.

2018-04-17

Pros

I like seeing the drivers GPS coordinates in real time. This makes my job much easier.

Cons

Non ability to manifest monies each day by user. The automatic default for a trip to be marked Urban is a concern due to all our trips needing to be marked Rural

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Egan

Huge improvement over our prior process!

2018-04-13

Pros

Late arrivals to appointments have been reduced considerably. Scheduling has become much easier.

Cons

Priority time is set at appointment time, but we get measured by our customer based on scheduled arrival time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela Greene

Amazing Software, Awesome Support!

2018-04-12

Saving money and time, scheduling efficiency, ability to retrieve and export data, and the list goes on.

Pros

Without the software, we would have had to hire a full time billing clerk specifically for Medicaid transportation.

Cons

It is a little difficult to figure out how to build custom reports to retrieve data, especially in the filter view.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
lujuanna coley

I started using it in dec. The navigation is becoming more familiar and the tutorials are helpful

2018-04-16

Pros

the map feature is helpful adding reservations and generating reports are somewhat becoming easier as I learn more about the system

Cons

it doesn't show me when my vehcles or routes are overlapping it does not know the geograhic area which makes ride times longer if not caught during the scheduling process

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
George Behl

for the most part works well reports can be tough to figure out

2018-04-19

Pros

maintenace tracking, it works really well to keep track of our routine maintenace and i dont have to scan all of the bills into my computer.. the state of MN requires we keep them hard copy and it is very easy to use.

Cons

reports functions the filter view and things are hard to sort through.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Pietrowski

Great customer service and software!

2017-05-31

Time management, easy to use, user friendly!

Pros

Technical support and customer service is awesome. Any questions or concerns you have they are answered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Myra Singletary

Overall for what I use it for it works fine. I do not like the billing aspect.

2018-04-16

Pros

I like that it populates the time automatically.

Cons

Billing is a nightmare.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathy Cook

Very easy to use

2018-04-16

Pros

Routing, ease of billing, search for trips, audit for trips, ability to do driver time sheets for accuracy

Cons

lack of ability to do same day trips, lack of control on system uncancelled trips done on same day if importing new trips,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth Holbrook

Easy to use

2018-04-16

Pros

Real easy to run reports.

Cons

There are several updates that I have asked for but all I get is promises.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carol Hurst Long

Onslow United Transit System is very pleased with CTS software & the wonderful customer service

2017-06-16

more ridership, less revenue miles with the optimization, love the customer service, more bang for your buck, reporting is very easy.

Pros

OUTS uses optimization for scheduling; however, due to our geography and demographics; we also need to do some manual scheduling.

Cons

Would love to do 100% optimization but I realize that is not going to happen in Onslow County.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eileen Sierra-Brown

Excellent customer service, good an updating platform with newer features.

2018-04-19

Daily I get benefits from the software.

Pros

Clearly designed for the rural transit/paratransit industry.

Cons

Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna Testerman

Overall, my experience with CTS software has been great.

2018-04-16

This software helps the company be more efficient which allows us to serve more clients and is a huge cost savings.

Pros

The ability to track drivers and the tablets are my favorite features which we use.

Cons

I would like to see more development for fixed routes and tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rosemarie Oates

6 weeks in, and so far, so good!

2018-04-12

Pros

And the simplicity of the reports and billing modules helps to make my job easier!

Cons

Mobile messages--struggling to understand it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
cobhan miller

I use it to schedule rides and run reports to get statistics

2018-04-12

Without it we could not schedule rides on a daily basis for anyone.

Pros

I really enjoy the built in map function that gives miles and estimated times.

Cons

Often times the server lags and we are locked out for a few minutes. I also don't enjoy how trip validation will sometimes not detect problems with the mileage and times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Russ Foust

Still very new to it but it works as stated

2018-04-27

Pros

Auto schedule. This is our first time using auto schedule.

Cons

We have had some issues with billing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
STEVE TAYLOR

I've been using CTS for about two years no and I love it.

2018-04-16

Pros

Very easy to use and easy to train new employees to use it.

Cons

Unfortunately you don't have a report that I can run to let me know who has ran on-time for the month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Christina Smith

Easy and Efficient

2018-04-17

Pros

Ease of navigating between routes and riders.

Cons

Some of the upgrades removed functions that were helpful for our office. This caused some headache while our staff transitioned to a new process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Fred Fontana

Software is very user friendly

2017-06-01

Pros

Do not need any previous computer experience. Interfaces with NCDOT reports.

Cons

Auto scheduling is still not as good as someone with knowledge of area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jill Jones

We love the Tripmaster program and the CTS crew

2018-04-19

Pros

It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff.

Cons

The canned reports do not export well to excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tammy Riegel

I have used this in conjunction with a transportation company for the past 2 years.

2018-04-19

As a brokerage Call Center, this has increased the transportation Coordination immensely in our community. The customers reap the benefits.

Pros

The reports are wonderful, precise and can offer a plethora of data in many formats.

Cons

There are several different ways to enter information, so at first, it's a little daunting when trying to learn the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gail Stevens

For the most part it is amazing

2018-04-20

Pros

Being able to track everything, being able to pull some of my reports, easy to use, I love the fact that I can track the buses at all times. less paperwork for me and the drivers.

Cons

A lot of the numbers I need does not add themselves. For instant I need to know how many hours per month our buses were running with people on board and how many hours they ran without people on board.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CTS Software


Gail,

Thank you so much for your review of Trip Master. We are so happy to hear that it is working well for your agency. If you are still having any issues with reporting, feel free to reach out to our support team and they can help you find the best report to provide the numbers you need.

Read more
Kattie Roy

The software is easy to use the people of CTS are the best. Always upgrading implimenting new stuff.

2018-04-12

Pros

I like being able to track everything going on in the vehicles. Speed, GPS, pick up times, arrival times.

Cons

Honestly I don't not like anything but I guess the blue and white color is the only thing I get sick of looking at all day long.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian Richardson

A Top Notch System with exceptional support.

2018-04-17

I get the freedom to have time to do some of the things in my life instead of spending hours doing schedules and paperwork

Pros

It takes the information from the broker imports it and then it's just a matter of setting up the trips and letting the auto scheduler take over.

Cons

There is a small learning curve and you definitely want to go through the training a couple times to get the hang of some of the areas. One big thing that I would find helpful would be a manual that indicates the information on each screen and what it's used for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more