TripMaster Reviews

This software is user friendly, efficient, perfect for small or larger agencies. Is working perfectly for this agency and saving us a ton of money. Customer service is on top of any and all questions or concerns and They are always there to help if needed.

I do not have any dislikes about this software. It truly meets and or exceeds all this agencies needs.

I like the auto-scheduling. Makes things easier than trying to do it by hand/memory. Also, changes can be made quickly. They are quick to respond to emails regarding breakdowns.

GPS does not always work properly and there are breakdowns periodically. Emails to tech support are always responded to quickly.

it is has been very good with not being down. there have only been a few interuptions in service

the driver not having the ability to change fare types.

Easy to use with little interruption of service am able to have multiple windows open doing several transports at one time.

Easy to schedule on wrong day when doing multiple windows; wished the present day was color coded.

The Medicaid billing software has made billing for Medicaid transportation so much more efficient and has saved us a great deal of money. Without the software, we would have had to hire a full time billing clerk specifically for Medicaid transportation.

It is a little difficult to figure out how to build custom reports to retrieve data, especially in the filter view.

I rely on CTS software for all billing, reporting, tracking mileage/fuel, passenger units, knowing at all times where our vehicles located and who is on board. The customer service is what impresses me most.

I've given this question some thought, and overall we have been very satisfied with the software.

I like how easy it is to navigate through the system. I also like that I am able to look up who placed or typed a rider's info in.

Sometimes I am unable to get to reports without down loading in PDF. I also so have issuse with them system being a little slow at timesin loading the maps. But when ever I call they get right on the issues and it is resolved quickly.

I like the ability to send mobile messages and to look at past rides to help determine old drop locations or times.

I wish it would alarm when someone sends an critical alert thru the mobile message system. It would be great if it copy times and locations on specialty trips it would make the entering of information alot quicker for the ones going to the same place at the same times on those specialty trips.

How easy it makes my job. I can't say enough about the staff they are great. I love parascope. Auto scheduler is great once it is set to what works best. I like being able to track everything going on in the vehicles. Speed, GPS, pick up times, arrival times.

Honestly I don't not like anything but I guess the blue and white color is the only thing I get sick of looking at all day long.

Being able to see location of our drivers to stay ahead of running behind.

Logging drivers out or not being at the location we are clearly there.

The ease of operation for both administrative staff and dispatchers makes this software a good fit for our organization.

No cons were added to this review

Thank you Stephanie for this great review. We have worked hard to make our software as user friendly as possible. I believe we are exceeding in our goal to accomplish the ease of use of the software and hearing that from our customers makes all the hard work worthwhile. Thank you again.

It is very user friendly. Has a lot of modules you can add.

Nothing. We love it! Couldn't ask for a better software.

The team at Tripmaster is extremely helpful and prompt while continually putting the customer first. This superior customer service is coupled with a program that increases efficiency while reducing waste and headaches! The mobile interface is easy to use. Our company has been able to maximize our routes to better serve the needs of the customer. Our customers are happier and our drivers are happier. Thank you Tripmaster!

One area of improvement would be modernizing the appearance of the online program. The web based application has a gloomy appearance. During a recent training, it was shared that pages are receiving updates to make this possible. And they look great!

Cody, Thank you so much for your positive review! We greatly appreciate your feedback and we will continue to utilize the feedback and ideas of all our customers to continually improve the TripMaster platform so it continues to be fast, reliable, and responsive for all of our users. Regards, Victor O.

Very Easy to Use/User Friendly, Helps me in a Timely Manor to get Reports Done on Time.

System Sometimes is Very Slow, not sure what the Problem is.

The easiest of use once training was completed.

Smallness or busyness of the main page. AVL has issues in tracking. Auto scheduling does not work for our agency.

We poor a lot of effort and resources into making TripMaster super intuitive for our customers. We are happy to hear you agree. Good news....a new AVL screen is being release June 4, 2019. We are happy to discuss the daily schedule in more detail with you to make it a more pleasurable experience.

Ease of navigating between routes and riders. Utilizing and generating reports is self explanatory.

Some of the upgrades removed functions that were helpful for our office. This caused some headache while our staff transitioned to a new process.

The features i use to track vehicle position and mileage traveled is very easy to use and export if needed

i know all software will have issues but it seems CTS seems prone to going down, but i know they repair the issues as soon as possible.

Ease of use. Great support when there is a question or problem.

Occasional delays in service. Does not happen often though.

What I like the most about this software is validating trip rides. I also enjoy exporting trip rides and emailing them to our Vendors.

What I least like about CTS is the fact that while validating my trip rides- If I click on " All Rode" Instead of "Save"- Then, I will have to validate my rides all over again and this will cost me time. I hope that an Undo Button can be implemented while validating my rides in the near future.

Helps with planning the day when it comes to making runs. Navigation makes it easier to go from location to location.

I haven't been able to change reservations when clients change their reservations from the usual day to another day. I also can't add a reservation hen they decide to come an additional day.

The algorithm methods used to assign trips. The geo tracking is good as well.

We are still finding away to allow clients to have a credit on their account. We are currently using old software to track and monitor this.

It simplicity. User friendly. Our drivers find the tablets easy to use. Also the real time changes. They do not have to wait for a call if the tablet is not getting a signal or any other delays.

We really haven't had any issues. There was an updated made a couple of months ago, it changed a time on a client. That was the only issue.

You can set parameters for just about anything you need. Also, it makes scheduling much simpler to enter things into the computer one time and have the process complete. We had been previously doing all of our scheduling by hand.

Not far enough into it yet to know so far so good. I do have questions regarding how we make customers aware if they have not received a ride. We plan to do schedule call backs for the night before the ride, however that is not enough notice if they are being declined, especially if the ride being declined was scheduled far in advance.

It is easy to find info on clients, and use on other applications. I like that it populates the time automatically.

Billing is a nightmare. When I try to get the info for the billing each month it doesn't let me get all the info I need in an easy to read format.

Routing, ease of billing, search for trips, audit for trips, ability to do driver time sheets for accuracy

lack of ability to do same day trips, lack of control on system uncancelled trips done on same day if importing new trips,