Upper Features

We love that it is easy to set up, optimize and modify the routes. If a job is for some reason in the wrong spot you can move it on the map to resolve the situation. We use the duplicate route feature constantly. Once our routes are set up, its set for the season. The tech support is extremely responsive and answers questions in a manner that is very simple to follow and understand. We only use the service for the winter seasons, and is still affordable for the year.

I wish you could undo a delivery status to put it back on the route. (I have check complete by accident by double tapping) Would be nice to integrate with geocoding. we are clearing snow from driveways and are going on and off of a property until the driveway is clear. Would be nice if the time on site was automatically started the first time you cross the geofence and stop after the last time you cross, automatically setting you up for the next property. (Followsoft does this).

It works well for the most part, the features of photos, notes and time logging stops is wonderful.

Sometimes it randomly changes routes and it’s not efficient at all and makes no sense why there was a change when no stops have changed. It also doesn’t always show the address properly and takes us to an entirely wrong area.

Upper’s intuitive interface and straightforward pricing eliminate any guesswork. Its reliable address validation ensures accuracy in navigation, preventing any unwanted detours. The mobile app is clean and easy to use, facilitating seamless communication between dispatchers and drivers. One standout feature is the ability to upload multiple images for delivery proof, maintaining transparency. I am glad that we found Upper as our route optimization partner.

However, there are a few areas for improvement. The mobile app can be slow at times, although customer support is quick to resolve such issues. Additionally, once a delivery status is updated, you cannot revert it, which can be inconvenient. Upper can be overwhelming to new users due to the many features that they can try to navigate the system all at once.

Ease of set up, ease of daily use, live tracking

length of time for feedback of missing data

Inexpensive. That was the main selling point compared to other softwares.

I do not like that when we started we were able to text our clients with a time window for delivery, and then, all of a sudden, without any notice at all, UPPER removed this functionality unless we paid more money. I find this dishonest.

I love the ease of use and it doesn't slow down my day.

I wish it had better note-taking abilities at each stop. Reporting could be a touch more detailed.

Things we liked are the route optimization, being able to send email and text notifications to all our stops on the list.

The support could be a little better than just a chat window, but overall they helped with everything and any issues we had were solved.

The real standout with Upper is how easy it makes route planning, saving us a lot of headaches. The ability to integrate seamlessly with our existing CRM tools has really helped keep everything in sync. Also, the GPS tracking feature is incredibly precise, giving us peace of mind about where our deliveries are at any time. The batch upload feature is another lifesaver, allowing us to handle large orders effortlessly.

The cost can be a bit of a stretch for us as we're still growing, and sometimes the feature set is more complex than we need. Occasionally, the interface can be a bit glitchy, particularly when updating large sets of data. And while I love the customization options, they can be a bit daunting to set up correctly the first time around.

I really appreciate how Upper saves us time with its contacts that help us save our customers’ contacts. It’s really easy to look up delivery history for particular address using this feature. Being able to upload multiple photos for proof of delivery is a game changer for keeping things transparent with our clients. The pure blessing is the customer support team whom we can count on whenever there is any challenge.

Sometimes, Upper is being bit slow, which can be a little annoying, but their customer service team is always around to help you instantly. For startups and newly established companies, pricing can be a little high, but at the same time, they have a lot of features.

One of the best things about Upper is how it handles unexpected changes in our delivery schedule. The flexibility to adjust on the fly and inform our drivers instantly is invaluable. Also, the reporting tools are fantastic, allowing us to see performance at a glance. Also, the software’s interface is clean, making it easy for our non-technical members to access it without any training or difficulty.

However, I do wish the subscription model was more flexible to accommodate smaller or less frequent users without feeling overpriced. Also, navigating through the more advanced features has a bit of a learning curve that can be intimidating at first.

What we liked most about Upper is its efficient AI-powered route optimization, real-time tracking, and automated customer notifications. These features significantly reduced our delivery times, saved fuel, and enhanceed customer satisfaction.

While its advanced features are impressive, they can be overwhelming initially, requiring time and effort to fully utilize and understand the platform's capabilities​. The support was great to get started. The founder helped me through the training.

Route plans look great, routing itself works well for us automatically 90% of the time.

Routing choices can be odd and need to be fixed manually by us, and not having a more thorough combination of both stops AND contacts would be incredibly helpful and time saving.

Saves time planning each day out when your schedule changes day to day and sometimes hour to hour.

would like to select the beginning and ending address faster

Good customer service Easy to use website Good route planning

Bugs here and there, hard to trust blindly that everything will work all the time.

Upper route has made it possible for us to plan and exucute our installs with not spending lots of time trying to figure it out with google maps or something. The customization has been key.

It takes a minute to learn all the feature and functions of the app

It makes you save time and fuel easy to add stops to the route

None you can put it in option for truck route

It was very nice to be able to digitize our route. We went from everything on paper to using this service. What an improvement!

It took a long time to load through each page.

Easy to use, simple and not time consuming to key in routes

Individual route viewing, could try to have the route destination map move from one to another instead of us pressing on the to go.

very easy to use even for people who are not very open to technology.

Not being able to add stop when the route is in transi.

Very easy to use program. Put in all addresses and optimize and the route is set. Hit the start route and follow the directions.

Wish there was a way to put a name with the addresses. If there is I haven’t found it but also haven’t looked.

Scheduling I liked taking carious address and getting a route in order

Nothing I didn't find anything that I didn't like it worked well for me

I like the customizations options available and ease of use

Unable to customize a stop's order and also unable to add order details for each delivery